Customer Reviews of Jake Sweeney Chevrolet
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A Five-Star Experience with Deondre Hill – Trust in Chevrolet Restored!
by N Allen on 03/04/2025
I recently had the pleasure of purchasing a 2024 Chevrolet Colorado Z71, and I can confidently say that my experience with Deondre Hill was nothing short of exceptional. From the moment I walked onto the lot, Deondre made it his priority to… ensure that I was comfortable, and completely at ease throughout the entire process.
Car buying can sometimes be stressful, but Deondre’s professionalism, patience, and genuine care turned it into an experience I will always appreciate. What stood out the most was his unwavering commitment to making sure I was in good hands—not just during the sale, but well after. Deondre went above and beyond to assure me that if anything were to go wrong, he and the dealership would be there to make it right. That kind of dedication is rare, and it speaks volumes about his integrity and the way he, Chevrolet, and this Dealership values customers.
Perhaps the most remarkable part of my experience is that it completely restored my trust in Chevrolet. Thanks to the way Deondre and his team handled my sale and overall situation, I now have full confidence in both the brand and this dealership. It’s not every day you find a salesman who truly cares about his customers, and I will gladly recommend Deondre Hill to anyone looking to buy a vehicle. If you’re in the market for a vehicle, especially a Chevrolet, do yourself a favor and ask for Deondre—you won’t regret it!
41 reviews
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by christopher kin on 05/07/2025updated 05/12/2025Very efficientChristopher, thank you for sharing a positive review of Jake Sweeney Chevrolet!
Jake Sweeney is Great Reliance and Reliable
by B.Angie.B on 04/10/2025I always go in for regular maintenance on a car from them and every time the timing is fast quick and the work perform is on point. No questions ask. Just in/outIt's great to hear that your maintenance visits at Jake Sweeney Chevrolet are always efficient and seamless. We appreciate your continued trust in our team!
A Five-Star Experience with Deondre Hill – Trust in Chevrolet Restored!
by N Allen on 03/04/2025I recently had the pleasure of purchasing a 2024 Chevrolet Colorado Z71, and I can confidently say that my experience with Deondre Hill was nothing short of exceptional. From the moment I walked onto the lot, Deondre made it his priority to… ensure that I was comfortable, and completely at ease throughout the entire process. Car buying can sometimes be stressful, but Deondre’s professionalism, patience, and genuine care turned it into an experience I will always appreciate. What stood out the most was his unwavering commitment to making sure I was in good hands—not just during the sale, but well after. Deondre went above and beyond to assure me that if anything were to go wrong, he and the dealership would be there to make it right. That kind of dedication is rare, and it speaks volumes about his integrity and the way he, Chevrolet, and this Dealership values customers. Perhaps the most remarkable part of my experience is that it completely restored my trust in Chevrolet. Thanks to the way Deondre and his team handled my sale and overall situation, I now have full confidence in both the brand and this dealership. It’s not every day you find a salesman who truly cares about his customers, and I will gladly recommend Deondre Hill to anyone looking to buy a vehicle. If you’re in the market for a vehicle, especially a Chevrolet, do yourself a favor and ask for Deondre—you won’t regret it!Thank you for sharing such a detailed and positive review of your experience at Jake Sweeney Chevrolet! We're delighted to hear that Deondre provided exceptional service and restored your trust in the brand. Your recommendation means a lot, and we're here if you need anything else down the road. Enjoy every moment with your new 2024 Chevrolet Colorado Z71!
Brandon Caruso
by CarusoB on 12/12/2024updated 12/19/2024Experience was solid! Everything was handled to a T, and we were in and out in a jiff. Everything was very thorough and even the test drive was stress free.Caruso, we're delighted to hear that your experience at Jake Sweeney Chevrolet was smooth and stress-free! Thanks for sharing this positive feedback with us. Safe travels in your new ride!
Long time for oil change
by Bill Bliss on 11/29/2024Did not reset my oil life and filter life readouts. Let part of old part in vehicle. Took them 3 and 1/2 days to repair my vehicle which I was not expecting. Not very happy with them.Bill, we're sorry to hear about the inconvenience you experienced with your vehicle's repair. We strive for efficiency and thoroughness in our service, so it's disappointing to learn we fell short this time. Please feel free to reach out if you'd like us to address any remaining concerns or questions. Thank you, The Team at Jake Sweeney Chevrolet - (513) 716-5927
Best Car Buying Experience …. EVER!
by Amy Shahandeh and Rose Harris on 09/03/2024I could not recommend Jake Sweeney Chevrolet enough. They made the car buying process for my 16 year old daughter beyond easy and took a personalized approach to ensuring it was memorable for her. The team worked hard to put together a… package that worked for us, and truly went above and beyond. I have never been so truly touched by the overwhelming sense of personalization and genuine hard work this team put in to care for their customers. You can tell immediately they want you to be their customer for life. I can strongly say I will never go anywhere else to purchase a car. Thank YOU!!!Amy, we're delighted to hear that our team at Jake Sweeney Chevrolet made the car-buying process so special for your daughter. Thank you for sharing such heartfelt feedback and choosing us! We hope your daughter enjoys her new ride!
DECEPTIVE AND INCOMPETENT
by Crb77 on 08/16/2024CAUTION! !! They're Deceptive and Incompetent! Do NOT do business here! I brought my minivan in because it had a broken lock actuator on the sliding door and wouldn't lock. I purchased and brought in a new lock actuator for them to install,… but they said that they recommend replacing both the actuator and latch at the same time, but that they can't sell me only the latch and that I'd have to buy the pair from them and return the actuator I already bought. No problem. 3 days later it's finally "done". I ask whether I should bring cash, a check, or credit card to pay; they told me they don't accept checks but they do accept credit card (but DID NOT bother to mention that they would charge me an ADDITIONAL $50+ to use my credit card until I was already there without $1700+cash and stuck!!) So my wife takes off work on her lunch hour to drive me there to pick it up. They bring it out and luckily I check the door as we're about to leave only to find out that it STILL DOESN'T LOCK! They hold us there another 45 minutes while they 'fix' it again because they 'didn't get something in the right place' the first time. They bring it back out and we go to leave, so I check it again. This time, the door won't stay open!! (This was not part of the original problem - they caused it) So they hold us there another 35 minutes while they 'fix' it again! Now my wife is over an hour late to go back to her job, and we're in a hurry to get her back to work, so I signed the paper, paid the deceptive fee and leave. I get home and find a screw that their mechanic 'forgot' to put back in the actuator lying on the carpet right inside the door! So now I have to drive it all the way back (25 min drive each way) so they can 'fix' it AGAIN!! Also at this time, when I went to file my paperwork, I notice that they charged me for a decorative panel for $192 that I MOST DEFINITELY DID NOT WANT, NOR AGREE TO PURCHASE!!! I bring it back in and the mechanic remembers the screw and takes it apart again and installs it - another half hour or so. I argue with them about the deceptive $192 panel that they added on and they said they add that in to the 'kit' because their mechanic "might" break my original one during removal! (First, when talking to them about what I needed to replace, it was very specific that I only needed the actuator and latch - but there was NEVER ANY MENTION AT ALL that I might need a panel - or I absolutely would have turned that down because I don't need it! Second, if THEIR mechanic breaks something when taking it off, it should be THEIR RESPONSIBILITY to replace it, not mine. (And this panel had already been removed and returned to place TWICE previously by other mechanics without any damage to it, so it's not like it's a disposable part)) But they could not give me the refund that day since their 'system was down' and they would call me back. An uninvolved 'manager' called back a week later to tell me that since I had signed their paper, I agreed to the cost and they would not refund any of it, so I'm welcome to take it up with my credit card company and dispute the charge if I want. Incompetent mechanics and TERRIBLE people and service. STAY AWAY!This experience sounds incredibly frustrating, and we sincerely apologize for the inconvenience caused. We strive to provide transparent and competent service, so it's concerning to hear about these issues. We'd like the opportunity to make things right—please reach out to me at your earliest convenience. Thank you, Dustin Davis - Chevrolet Service Manager - +1 (513) 782-2800
New SUV purchase
by Mark3674 on 02/16/2024Great experience, wide selection of vehicles for every budget. Donate Henley was very knowledgeable, experienced and only promised what he could deliver. I highly recommend him and Jake sweeney. I would/will definitely purchase from them… again.Hi Mark! We're so glad to know you had a great experience with us at Jake Sweeney Chevrolet! It's wonderful that Donnie was able to help find the perfect vehicle for your needs. We appreciate your recommendation and look forward to assisting you again in the future!
Ryan was great!
by Angie Stroup on 01/30/2024I had been in a car accident, and needed a vehicle now! Ryan Putthoff worked with us until he found a vehicle for me! He was always polite, kind, and calm. It took a while for me to pick one, but he kept bringing them until he found just… the right one, a Chevy Trax! I would recommend him to anyone looking to purchase a car. The whole process went smoothly. They were not pushy, or tried to sell me things I did not need, like other dealerships. My car is fully warranted for its lifetime. Everyone was friendly, and we didn’t feel uncomfortable or anxious like in other dealerships I’ve been to. Just an all around good experience for us. Thanks again Ryan for all of your help!Angie, we're so glad to know that Ryan was able to assist you in finding the perfect Chevy Trax at Jake Sweeney Chevrolet. We strive for a smooth and comfortable car-buying experience. Thanks again for choosing us!
JAKE SWEENEY CHEVROLET - SPRINGDALE
by DEBBIEM on 12/06/2023I met with Tyler, sales rep for Jake Sweeney. He was magnificent. He took the time to explain everything to me. He is extremely knowledgeable and wasn't at all pushy. They should be very lucky to have him represent their BRAND. I will… refer him to all of my friend's.We're so glad to know that Tyler was able to provide you with a great experience at Jake Sweeney Chevrolet, Debbie. It's wonderful hearing how knowledgeable and helpful he was during your visit. Thanks for the referral, we appreciate it!
Awesome sales experience!
by Hailey H on 11/30/2023This Jake Sweeney location is awesome. Josh Hardwick, our sales associate, was very knowledgeable and was attentive to our needs and preferences. We walked away with a gorgeous Ford that will serve our family for years to come. If you're… looking to buy a car, Josh is your guy!Hailey, we're so glad to know you had a great experience with Josh at our Jake Sweeney Chevrolet location. Enjoy your new Ford and don't hesitate to reach out if there's anything else we can do for you!
Doesn’t get any better!
by matttan on 07/17/2023Brad is the man! I HIGHLY recommend you walk in the sales door and ask for him!! it will be a great experience, you’ll thank me!! wish I could give the review more than five stars! Brad is a straight shooter who’s not trying to give you an… upsell! hands-down the best auto sale I have ever experienced! Picture this: a salesman who is not trying to sell you anything but to only facilitate what you want!! he won’t sell you on a pipe dream, he won’t get your hopes up and he will move heaven and earth to create an easy, stress-free and positive car buying experience! he will explain every aspect of the process as you’re going through it so that you will understand and can make educated decisions! not only did I experience It, i witnessed it with his others customers he really goes above and beyond for his customers! I will be definitely going back to Brad for my next vehicle not to mention I am going to refer everybody i know that’s in the market for a car to him! Jake sweeney chevrolet is great dealership and is truly lucky to have such an all-star asset on their sales team!Thanks for the amazing review, Matt! We're so glad to hear that Brad provided you with an exceptional car buying experience. He truly goes above and beyond for his customers. We appreciate your recommendation and look forward to serving you again in the future at Jake Sweeney Chevrolet!
Bait & Switch
by dclark1827 on 03/16/2023When you purchase a vehicle. The sales person tells you that things are covered. When you take your vehicle in for service you find out that some of what they told you wasn't true. And when you look back at your sales paperwork, you find a… lot of tax and upgrade fee's that you should not had paid for. They charge you for some things that they should have paid the tax on, but put it on your side.Terrible csr
by Scott fox on 02/01/2023So i just bought my vehicle last week and the starter went out. I'm a single father with custody of my son so this is my only vehicle and nobody seems to be concerened with my situation. Can't seem to get anybody to call me back except to… make sure they got my last $1k for my deposit.Terrible
by JH on 10/17/2022Service is terrible! Received an oil change and fluids were not filled.I have a warranty which requires my car to be serviced here and I just don’t trust this place at all.My car is currently in the shop no antifreeze two weeks after being… serviced.I feel like they either didn’t feel up antifreeze or should’ve realized there was a problem before the car overheated and stalled.Now,I’m without a car for weeks as they don’t provide loaner cars.Did I mention I purchased the car less then 4 months from this location! TerribleMy New 2022 Chevy Equinox LT - Jake Sweeney Chevrolet
by Jason Haj on 06/29/2022Well lets just start off that Kevin VanArsdale, my Sales Rep., was just absolutely amazing. I went in to purchase a 2020 Chevy Equinox and left with a Absolutely Gorgeous 2022 Chevy Equinox. Kevin was not forceful or pushy. He listened,… understood, and explained everything. He was quick he didn't keep me waiting on anything. This was by far the BEST experience I have ever had at a any dealership when it comes to Sales Reps. It was a privilege to have Kevin as my Sales Rep for Jake Sweeney Chevrolet. The only recommendations I would even give would be for the personnel that clean a brand new vehicle is that it Brand New there should not be any paint blemishes. For example My 2022 Chevy Equinox LT is White and on the Passenger Side Front Door Handle there is some red color on it which was there when I looked at it to purchase. On another not when I took my new Equinox home that day, my neighbor love it so much that they went the next day to Jake Sweeney and purchased a 2019 Chevy Equinox Black very Nice. Now I am getting ready to go back to Kevin and purchase a 2nd Chevy Equinox for my wife on the 27th. Jake Sweeney Chevrolet in my opinion will always have my business now and in the future. Thanks Kevin you made it the Best, Superb Job!!!!New Truck Purchase
by Truck Buyer on 06/26/2022Rich the sales person help put us in perfect truck for us.Superb
by Person1 on 06/20/2022I was happy with my service as alwaysService Scam
by Tim on 01/25/2022Took vehicle in for recall and diagnostic test. $220 later they told me about old codes on parts that were already replaced. $65 to tell me I needed more parts and testing for airbag light. It was only a blown fuse. I fixed on my own.… Please be careful taking your car in for service here.Tim, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best, The Jake Sweeney Chevrolet Team
Ordered a new truck and they cancelled the order without telling us
by nochevtruck on 12/09/2021Do not purchase, trade, or have your vehicle serviced at this dealership. They are really all about how much money they can make, could care less about customer service, and no care for the brand that they represent. Went to this… dealership to place an order for a replacement vehicle. Please keep in mind I have previously bought a truck from them (not the one being replaced) and have had my car serviced there for years. I am also part of the GM Family First. Before placing our order we gave the dealership our case number, adviser's name, and number. They spoke to our advisor, knew that we were placing this order to replace the GM vehicle that we currently own. Days after we spoke with the dealership, we go in and place the order. We placed the five hundred dollar deposit down on this truck and received an order number. THREE WEEKS later this dealership cancelled our order without telling us. We found out when we checked our status on Chevrolet's website. When I spoke with the dealership to find out what happened, I was told that they cancelled the order because they were not going to make any money off of this truck. That was their only excuse as to why they cancelled this order - no other reason than because they were not going to make any money off of this truck. Please do not support this business in any way.Poor Customer Service, never respond to emails
by Seth White on 08/04/2021Terrible service. Temporary tags expired on new leased vehicle, reached out to salesman to figure out where my new tags/plates are, no email or phone call for 5 days. Once he finally got back, he said they were on their way and should be… here on the following Thursday. Two days later, he figured out there was an issue with a payment. We fixed that issue and he said they would be send out to me. Over fourteen days later and still no tags/plates. During this process, I received no phone calls, only emails that were always delayed. During the 5 day period of no contact, I tried to ask for the manager, they said he would not be able to help and didn't transfer me. I tried to email the sales manager, no contact from him as well. Never will come back to this trash place again.Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.
Chevrolet Silverado 1500
Toyota Corolla
Chevrolet Equinox
Ford F-150
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About our dealership
Why buy from Jake Sweeney Automotive?
1. We have been around for 4 generations & 100 Years!
2. Lifetime Mechanical Protection
3. Over 3000 New & Used Vehicles in Inventory
4. Vehicle Exchange Program
5. GM Certified Sales & Service
6. OEM Certified Technicians
7. Top Certified in State of Ohio
8. Financing Options for Everyone
9. We Support the Local Community
10, OEM & GM Certified Bodyshop
What sets us apart
Jake Sweeney Automotive is the home of "Lifetime Mechanical Protection"!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (1)
- Spanish
Thank you for sharing such a detailed and positive review of your experience at Jake Sweeney Chevrolet! We're delighted to hear that Deondre provided exceptional service and restored your trust in the brand. Your recommendation means a lot, and we're here if you need anything else down the road. Enjoy every moment with your new 2024 Chevrolet Colorado Z71!
by Jake Sweeney Chevrolet on 03/05/2025