Balise Toyota

by Jimg123z on 12/12/2017

Just perfect, treated with the utmost respect

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by klopez1253 on 12/05/2017

Salesperson was very helpful. And they helped me set up phone and understand new features after I purchased. Highly recommended.

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by LisaAnn13 on 11/15/2017

My mom decided it was time to buy a new car, probably her last one. We were impressed with the service. We managed to get the price we wanted, everything was explained, and they were more than patient with us. Would definitely recommend them.

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by Ravvfan on 11/15/2017

No pressures great deals would highly recommend

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by Frizo13 on 11/14/2017

Fantastic service, extremely knowledgeable very happy people.

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by Newcamry on 11/14/2017

The experience at Blaise had been painless and informative! Mike work with me to get me at a comfortable payment. I love to no pressure atmosphere. Jared in delivery even explained all the features on my car! This dealership is one like no other! They even have a boat for my kids to play on!

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by Bonnieanddave on 11/07/2017

Jared was very professional in his ways that allowed me to understand all of the features in my new car. He was very understanding of my limited knowledge of the technology on my phone and in the car. He took his time and made sure that I understood what he was sharing with me. Jared was very personable And represented Belize Toyota in a very positive way.

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by Dlandry on 11/01/2017

I had a wonderful experience at balise Toyota in West Springfield. Everyome treated me kimdly and professionally. I would recommend them to anyone.

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by Redtundra on 10/31/2017

Excellent service! Joe and Jonathan were fantastic! Very knowledgeable and personable. Also thank you to Mark for explaining everything.

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by markwrx1 on 06/01/2016

I went to Balise Toyota on May 16th, 2016 to look at a used 2011 Subaru Impreza WRX that had been advertised on Autotrader.com a day after speaking to Donovan on the phone about it. The test drive on went well aside from the presence of a vibration in the steering wheel (bent or unbalanced wheel?). My subsequent inspection of the car revealed only some minor defects - a crack in the front bumper, some scratches/chips and dings, a little curb rash on the wheels, and a nonfunctioning latch in the center console. I related these issues to Donovan, who assured me that they would be dealt with asap at the Balise body shop using factory paint and OEM parts and then I could take the car to my mechanic for an inspection and hopefully purchase it by the end of the month. I put a $1000 deposit down to hold the car and put my car up for sale. I did not hear from Donovan until I called a week later to check in. The car had still not been serviced, but Donovan assured me that it would be done by the end of the week. He called me to let me know all of the work was completed Thursday the 26th and I made an appointment with my mechanic for an inspection on May 31st. Donovan again expressed some anxiety over selling the car by the end of the month and repeatedly asked me about when I would be able to sell my car, the funds from which I was planning on using as a down payment. I finally came in to pick the car up for inspection on the last day of the month to find Donovan actually frustrated if not angry that my car had yet to sell ("It's been like a month man, when are you gonna get it to sell?" - it had been two weeks...). When I began driving the car, I was dismayed to learn that the aforementioned vibration was still present. Things only went downhill from here. Upon arriving at the garage, I walked around the car and discovered that while the front bumper had been replaced, none of the scratches on the car had even been buffed and the chips, several of which went though to the sheet metal, had gone untouched. My confidence was beginning to falter but I figured why not have the inspection done since I was already there. When the car went up on the lift the extent of the abuse and neglect this car had suffered finally became apparent. Among the most salient issues were leaks from the A/C compressor and the driver side valve cover gasket (this is an engine-out repair so not cheap!). The oil leak was bad enough that drips could be seen falling from the car at ~10 second intervals (the motor was not even running). We thought it was actually pretty funny that the area around the valve cover gasket, aside from the oil, was the cleanest part of the whole car - apparently the Balise techs thought that cleaning this area would hide such a massive leak - which resulted in a chorus of laughter from myself, my girlfriend and the group of mechanics that had gathered to marvel at the sheer recklessness with which this car was "prepared." The list goes on, but the highlight reel includes a rusted exhaust, half-dead battery, worn out front rotors and pads which had been documented as being serviced by Balise, deeply scraped and unpainted surfaces on the backsides (!?) of the wheels, and perhaps most telling of the carelessness of the Balise techs, the front tires were mounted on the wrong sides (AWD car, directional tread; there is a red dot on one sidewall of each tire that means "outside!"). Furthermore, the tires themselves, brand new from Balise, were cheap all-seasons, a significant downgrade from the performance summer tires that were original equipment on this car. Needless to say, I was very disappointed that I had wasted so much time on a car with such obvious and significant issues. I am not a mechanic and yet had I put the car on a lift, I could have pointed out more than half of these issues myself. It is beyond impossible that the service department at Balise were not aware of them. This experience speaks volumes about the way Balise conducts business at all levels. From pushy salesmen to careless techs trying to hide glaring defects, it is apparent that Balise as an organization is not only unconcerned with ethics and respect for their customers, but that they don't even care if they are caught red handed. I am frankly amazed that this network of dealerships has grown so large when this is the way they do business. I can assure you that I will never set foot in a Balise dealership or purchase a car that has been serviced by Balise techs. I hope that my experience serves as a stern warning about the unethical, predatory manner in which Balise conducts its business and keeps others from falling into the trap that was set for me.

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by arvijohnroffe on 04/27/2015

I have been buying and driving cars for over 20 years. In all of my experiences buying a used car from Balaise Toyota was the easiest, most efficient, and overall satisfying experience. The salesman was knowledgeable, professional, and listened to what my family was looking for. We purchased a Highlander… and have been nothing but happy with our car. I also purchased a service plan with my vehicle and the Service Department at Balise is just as professional as the Sales Departments is. The service associates are upfront, honest, and work to give me the lowest price… to include ALWAYS meeting a price match with another dealer. My wife and I have been satisfied customers of Balise Toyota for the last ten years and hope to continue for the next ten plus years.

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by sandy1216 on 03/23/2015

Sandyfeld1216 Mar 22, 10:15 AM On February 28, 2014 my life was interrupted with an amazing experience! Little did I know that I was about to be the proud owner of a 2014 Blizzard White Toyota Prius V that I would purchase from a fantastic dealership...Balise Toyota in West Springfield, MA!! Two weeks before this I stopped by the dealership to have the battery replaced in my 2010 Prius V so I wouldn't be locked out someday! To my surprise my eyes beheld this beautiful pearl white Prius in the showroom and I was instantly taken by it! Several of the people I know at Balise commented that I already have a gorgeous Prius and it's all paid for and it runs perfect! They were exactly correct too! I came back to look at this white Prius on several occasions and Justin Carlson offered to arrange for me to test drive one very similar, however he didn't have one on the lot. So the nice guy that he is he arranged to have this one taken out of the showroom for me. It drove amazing and I loved all the new features it had that mine didn't; he didn't pressure me! He did give me all the financial information I would need to make an intelligent decision and Justin respectfully gave me the time I needed to carefully consider my purchase. Everyone that was involved was terrific! Justin Carlson (Sales Associate), Manny Avgoustakis (Business Manager), Choo (Sales Manager), and Diane Franklin ( Customer Relations Manager, sweetest person ever!) were all sooo wonderful; in fact, you feel like your part of a family by the time you are done, that's how caring they are! I feel so comfortable calling them with any questions I have and they always make me feel like I'm still important to them! To top it off, the day I traded my car in, Manny told me that my trade was already sold and within seconds he phoned the person buying it so we could talk! How amazing is that!!! It truly was the most overwhelming experience and I'm so grateful for every minute! I love my car and I love the experience that came with it! Thank you Balise Toyota!!!

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by alzie1 on 02/27/2015

My name is Al Couture,In November I purchased a 2014 Tundra 1794 Edition. Julian I was my salesman,very new at the time,not knowing all,but very will to put forth whatever it took to get the answers I was asking..Mark Z was also instrumental in helping me decide to buy at Balise..Both Dave and Chris Fredette also out call they had into this sale...Balance sent Toyota has the best sales/finance staff that I've seen in a very long time..Cindy did the delivery of my truck.Also a very big asset to Balise Toyota..My last two vehicles were Nissan Titans,onle because back in 04 Toyota didn't offer a truck with thevtowing capacity I needed...I actually went to the Balise owned Nissan Dealership, They need to take lessons from Balise Toyota...Very pleased to be back in a Toyota.

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by Mateo1844 on 01/23/2015

Love the no hassle pricing. Too many dealerships make you wait to "talk to the manager" to get the best price. At Balise, everyone gets the best price from the get go.

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by limsgirl on 10/30/2014

After dealing with an ongoing car emergency, our family found ourselves needing to purchase an affordable, reliable pre-owned car on a moderate budget. We were lucky to meet Tom Wool! We came to Tom after truly disrespectful and dishonest service from another dealership. We had purchased a new car from Balise in the past but this was our first pre-owned purchase there and Tom was excellent. Would recommend this dealership and specifically our salesperson Tom Wool to anyone who wants the assistance of a genuine, no-hassle salesperson who is focused on finding the right car for the customer, not just what they need to "blow out of here by the end of the month" (that's an actual quote from the other dealership's salesperson!!!!!!!). Thanks, Balise!

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by wneclim on 10/25/2014

My wife and I were looking for a used car since we had to give our daughter her car to get to work and school. My daughters car died so we needed to find a car with a maximum price budget for my wife. We went to 2 dealers, Balise and a dealer that rhymes with "mia". We met with Tom Wool at Balise and he showed us 2 cars that fit our budget. We took a test drive and Tom did not pressure us to buy either one and told us to call him if we were interested in buying one of the cars. After visiting the "Mia" dealer, we felt rushed, and pressured to buy their car which put us off. They were quite nasty to us when we decided not buy their car. We had put a deposit on that "Mia" car and they did not refund our money until we called the credit card company. We then called Tom who informed us the car had been sold, but he had another we might like. We took a test drive, loved the car and put a deposit down. Tom let us take the car to our mechanic and he told us it was a great deal. Tom NEVER pressured us, and was great to work wit, as was the whole Balise crew. This was one of the best experiences we have ever had buying a car and it was all because Tom never made us feel like we had to buy a car. We will never go to another dealer but Balise, and hopefully Tom will be around for our next car Purchase. Thank you Tom and Balise, Mark and Jan Limero.

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by joeperpetua on 10/13/2014

I purchased a Scion Tc from Balise Toyota Scion back in August, and the experience was phenomenal. Not only did the car look and feel brand-spankin new (for a 2005), but they treat you as if you're family! My salesman Mark Z was funny, laid back, and super hassle-free. Their sales team had very positive vibes and every customer in the building seemed as if they were getting the kind of service that they wanted. When it came time to pick up my vehicle, they had a "delivery team" show me all of my car's awesome features and they answered all of my questions regarding my purchase. Two months later, I couldn't be more satisfied with shopping at Balise Toyota Scion. I'm looking forward to when my car's service is due so I can feel right at home again.

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by MaryAnnsu on 10/06/2014

I have been with Balise since 1974. I keep coming back to buy there!!! Over the years I have always been treated to excellent customer service . Everyone is kind to me. I know I said this before but I love Balise. I never worry when my vehicles need service. Jess McCarron and Diane are the best!

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by mrspyder2 on 08/18/2013

They attempted to sell a car from under me while the loan check came in the mail. The car was in holding and they took out without even letting me know.

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by kick5421 on 08/06/2012

I went into Balise Toyota recently to looking at a 09 Toyota matrix. I sat down to start the paperwork while they looked at my car which I was trading in. They came back with an extremely low offer. When I inquired how they came up with the offer. They said it’s based of Edmunds. I said what about the Kelly blue book price. I was told that’s for insurance companies the price is inflated. Then why does every used car on the lot have the Kelly blue book price on their cars next to the Balise price. If the price is inflated then basically you’re telling me that you put the Kelly blue price there so you think you’re getting a good deal. But you’re actually paying full price. Plus they will give you next to nothing for your trade.

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by asianalliance on 04/14/2011

I was assigned one of the longest employed sales representatives on staff. She was almost 20 years experienced and took a straight foward, no nonsense approach. Balise stayed very close to Edmund's Tru-value figures and I was in and out with an out of state plate reg by the next afternoon.

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