BMW of Peabody
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Customer Reviews of BMW of Peabody
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The following reviews are more than two years old. They are not included in the overall rating.
89 sales reviews
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328i certified pre-owned purchase
by Angela Herbst on 10/04/2019Excellent experience here. While most BMW dealerships are great at customer service I thought these guys went above and beyond. From our test drive with Jamie to our financing with Prerak they were attentive, thorough and responsive.… Picking my car up was a breeze -- plus Jamie helped set up all my bluetooth access. Highly recommend this dealership next time you are looking for a BMW.Great Experience
by Jeff Channen on 09/27/2019I had the unfortunate experience of being hit from behind in an accident. After it being towed away and filing out forms, I waited to hear back from adjuster on damages. Insurance company called and said it was a total loss. My original… car was an Infiniti and after visiting Mercedes, Infiniti and Cadillac, I was referred to Jamie McCoy at BMW of Peabody. Prior to our appointment I went to their online site to become knowledgeable about BMW and model I was interested in. From our test drives, to discussion on pricing , the entire experience was great. Jamie made it relaxing while asking all the right questions. I made the decision to buy my first BMW and on the day I was picking up car, Jamie went above and beyond expectations. How often are we “surprised and delighted” when shopping for new vehicle. If you are reading this review, I recommend you visit BMW of Peabody and talk with Jamie.Jamie McCoy, outstanding!
by GM on 05/30/2019This our 3rd BMW we've purchased from Jamie McCoy of BMW of Peabody since 2008. Jamie does not sell BMWs, his goal is to create a long term relationship that results in a extremely satisfied customer and friend. He makes the purchasing… experience personal and intently focused on your wants and needs. Jamie will stay with you during the purchase and service of your vehicle. This is unique in the industry. Also, BMW of Peabody Service is outstanding. I wouldn’t bring my BMW anywhere other then BMW of Peabody. Gene MuzykaWorst car dealership .
by Umana27 on 04/15/2019I bought a certified 328ix 2013 /49500 with 1 year of dealer warranty. 1 mounth late up the car stared shaking so badly so the dealer changed the front tires. 5 months later the car started shaking again and the car needs the rear tires,… breaks and the back window is no working neither. I've only put 3000 miles on this car and according with manager is our foul bc we dont drive the car much. Also the manager/ latino manager offer me a side mechanic (Friends of him ) so I dont get screw out by the service dealer...So sold me a bad car which is costing me almost 6k to fix. Only had the car for 6 month and refuses to fix it. Bad Dealer. Buy a car somewhere else otherwise you will end up like meGreat purchase experience at BMW of Peabody
by NewWinc on 04/04/20195 years ago I never imagined myself purchasing a BMW. I am now a proud owner of 2019 BMW X1 and I give credit to the incredible service and sales experienced at BMW of Peabody, in particular to Clent Advisor Jeff Benoit. After some of the… best driving and sales experience I have encountered recently, I was interested in buying X1. Jeff found us an incredible deal on a 2019 BMW X1, and bent over backwards to ensure it was the best purchase experience possible. Looking for a BMW and an awesome deal? Jeff Benoit at BMW of Peabody is the man to speak with.BMW Peabody Exceeded My Expectations!!!!!
by X5OWNER on 01/23/2019I had the pleasure of working with Mohamed (sales rep), Frank Lopez (Mgr) and Prerak (Finance rep) on my most recent purchase. As a loyal former Lexus owner, I was very happy to make the switch and purchased a 2018 X5. They communicated… well, and worked very hard while managing my expectations. I highly recommend this team and dealership.Purchasing a BMW X1
by GailB on 01/03/2019It was a pleasure doing business with BMW of Peabody. The staff was amazing and Jamie knows everything there is to know about BMW's. I highly recommend checking out this dealership and working with Jamie when you are ready to purchase a… new or used vehicle.Not a BMW experience
by JD on 01/01/2019My experience did not meet my expectations as a buyer of a luxury auto. I purchased a new vehicle and was pleased with the price and process at arriving at the price. However, the specific car I purchased was a floor model and the sales… rep did not know the included features of the car well, communicated some features were included that were not. This eventually led to a misunderstanding that he failed to take responsibility for after several opportunities to do so. Finally, I was told I could come anytime on a specific day to pick up the vehicle. When I arrived near noon essentially none of the needed actions to prep the car were complete and I had to wait three hours before I could take it home. This could have been an off day, the sales person truly seems like a well meaning person, but in my experience he came up short.We apologize for not completely meeting your expectations. Thank you for sharing your experience. Please contact John Pirotte, General Manager at jpirotte@bmwpeabody.com to provide more details about your visit. We appreciate your business and we would like to end this on a more positive note.
Jamie McCoy "Best Sale Representative"
by DeniseW on 11/16/2018This is my second times that I have been working with Jamie. I recently made a trade-in for another BMW X3 with Jamie McCoy with BMW of Peabody, as expected, Jamie provided excellent service. Jamie was referred by my sister (Sandy), and… she has been working with Jamie for 12+ years. If the referral is introduced by family member that work with someone this long, you know that you come to the right place for business and have best Sale agent that could assist you with your dream car.John Cotter
by hoya1968 on 08/30/2018John provided excellent service when we purchased our 320i. we have purchased 7 BMWs from BMW Peabody and its predecessor dealerships over 30+ years. and always received excellent service on both the sales and Service ends.15 Yrs Later - still the best sales agent and price around
by FstDrvnPhtgphr on 05/06/2018Living on the seacoast of NH provides us with the opportunity to shop from three BMW dealers within one hour from our home in Stratham. The transparency of information that is on line, to focus the buying field is intense it's the… professional interaction and just the right amount of communication from Jamie McCoy @ BMW of Peabody that makes all the difference. You can drop every stereotypical car salesman image from your mind when you work with Jamie you WANT him to be there for you when it is time to buy your next car. Jamie is professional, kind, and takes the time to find the right car for your needs. I'm thankful for the introduction to Jamie 15 years ago when we bought our first BMW and even more thankful that he is still there today! #WorthTheHourDrive #VIPTreatment #SeamlessBuyingExperienceM3 Purchase - Outstanding
by Unitedcnf on 03/27/2018From the moment I walked into BMW Motorsports of Peabody, I was met with knowledgeable and professional sales and finance personnel. I want to thank Juan V., John P., Prerak K., Ryan D. and Richard S for an outstanding buying experience.… Juan V. did an incredible job helping me decide which car I wanted the most. He was accommodating and an excellent listener. His follow-up to my eagerness for the vehicle (M3) was timely and great. I was deciding between an M3 and X4 M40. He was instrumental is reviewing the cars and SUVs against my requirements and lifestyle. Furthermore, he outlined the benefits of each. John P. made the numbers easy and was equally as patient. As Juan monitored the sale, John and Prerak made the administrative part of the sale smooth and effortless. On delivery day, Juan continued to coordinate while Ryan helped me set up the car and describe the features and benefits. It is without hesitation, that I recommend BMW Motorsports of Peabody for a BMW purchase. Not only for the "Ultimate Driving Machine" but for the professionalism and polished sales process.Good deal, very nice car !
by Nadjib2001 on 12/11/2017Helpful and friendly staff. Highly recommended !Frank Lopez is a great sales person
by SamanthaM on 12/07/2017Second time visiting this dealer. Sales person, Frank Lopez, was very nice to deal with and very responsiveGreat Service!
by BMWX12017 on 07/29/2017Recently leased an X1 and Jamie McCoy helped facilitate every step of the way. He was very knowledgable and overall helped make what could be a stressful time, very smooth and easy. Jamie responded to emails in a timely manner and always… had answers to my questions. He always went above and beyond, and I would highly recommend him to anyone. I have 0 complaints and I absolutely love my car and how the entire process went.Awesome experience
by 5seriesowner on 06/26/2017Michael Bonacorso of the BMW of Peabody gave me an excellent experience for purchasing my first BMW vehicle. He follows up and makes sure you are well take care of. Anyone in the area looking to purchase a BMW vehicle I recommend him.Jamie at BMW of Peabody is the BEST!!!
by Mpoweruser on 05/30/2017Jamie at BMW of Peabody is a consummate professional. He could write a book on customer service. He covers every detail, not just during the sales cycle but throughout your ownership of the vehicle. We just took delivery of our 5th BMW.… After 10 years of wonderful service we traded in our first purchase (a 2008 335xi) and combined the end of lease of our 2014 X3 for awesome 2017 540i xdrive. Once again the process was painless... Jamie gave us the time and guidance to compare a M240i, 440i and the 5 series. He helped us build the car of our dreams with several adds that came factory installed. All the paperwork was done very professionally and thoroughly.Wonderful Car Buying Experience
by X5Owner on 12/10/2016Frank Lopez and the BMW Peabody staff made the purchase of my X5 the best car buying experience I've ever had!Easy and transparent
by Elizabeth on 11/28/2016Thrilled with my new used BMW amd couldn't have been easier to do business! Frank Lopez was professional,transparent and responsive to my many requests and needs. Highly recommend if you are in the market for a new used car!Great buying experience at BMW of Peabody
by redcoupe3 on 11/05/2016We had a great experience buying our first BMW from this dealership. Our salesperson, Marc Gordon was terrific to work with along with all others that helped the sale get finalized. I had been bringing an older car in for repairs, so I was… familiar with BMW of Peabody and the high quality of their service. I knew I would eventually purchase a new vehicle from them, and again, I wasn't dissapointed. I would highly recommend them to friends and family searching for a BMW to purchase!Unbelievable service
by paulp535xi on 09/19/2016This is my second bmw I purchased from Jamie McCoy he is by far the best, he goes the extra mile to make everything go smooth, he should be the learning tool for all car salesman, the dealership is immaculate, thanks again Jamie, I'll see… you again for my next one.
About our dealership
Weâre concerned about your experience and weâd like a chance to better understand the situation. Please contact John Pirotte, our General Manager at jpirotte@bmwpeabody.com to discuss this further and help us reach an appropriate resolution. We appreciate your business.
by custrelmgr on 04/18/2019