Herb Chambers Toyota of Boston
Customer Reviews of Herb Chambers Toyota of Boston
Review type:
In and Out
Service on Oil Change
by Moon Scheene on 06/25/2025updated 07/01/2025I went to Toyota before anyone at 7:30 saturday. Oil change, the service guy said it will take one hour, i've been going there for 6 or 7 years, I am happy with the experience but I waited for 2 hours washing my car, not moving finally a… nice guy changed the oil and checked the car and gave me it back and I found out why the delay was two hours. There was only three mechanics and there wasnt enough staff, it's always the same excuse. I did buy the package for 2 years and I payed the price for the dealer and I had to wait two hours for an oil change.This is the reason I am giving one star rating. The mechanic is very nice the service manager, Dani was very nice. The service staff wasn't very helpful his name was John and the reason for this mess was because there was no mechanic's for all the people.Moon, I apologize for the delay you experienced during your recent visit. We strive to provide timely service, and it's disappointing to hear about the staffing issues that led to this inconvenience. Your feedback is important, and we'll work on improving our scheduling efficiency. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Howie Reske - General Manager - hreske@herbchambers.com
Warranty problem
by R Hoffmeister on 06/28/2025Dealer resolved the issue and replaced a censor on a 2024 prius with 3,500 miles or so. In the process the dealer recommended replacing all 4 brake rotor and starter battery. A bit shocking to have such a recommendation for a car that is… basically brand new. I would be very wary of recommendations from this location. Toyota dealers have a bit of a problem reccomending service not really needed pushing sales.Thank you for sharing your experience. It's concerning to hear about the unexpected recommendations on a new vehicle, and we understand how this can be unsettling. We strive for transparency in our service suggestions and appreciate your feedback as it helps us improve. If you'd like to discuss this further or have any questions, please feel free to reach out anytime. Thank you, Howie Reske - General Manager - hreske@herbchambers.com
Tereza Guzman is awesome
by Bobby and Jessica on 06/11/2025We visit Toyota Service in Boston every 4-5 months for the past three years as part of the warranty (part of purchase) and Toyota Care Plus. Seeing Tereza Guzman each time is always a pleasure. Tereza is so sweet, caring, and very helpful… in answering our questions. As for the car service, we always get a detailed report of what's being done and we feel that the information is always very useful. We highly recommend this Toyota Service to everyone in the Boston area.Bobby and Jessica, thank you for your continued trust in Herb Chambers Toyota of Boston! We're delighted to hear that Tereza has been consistently helpful during your visits. We appreciate the recommendation and look forward to seeing you again soon!
In and Out
by AJ on 05/23/2025Contacted dealership about a used online listing. They confirmed that it was available and set up an appointment. This model goes very quickly and other dealers said they had one but gone by time we got there. Vehicle was as advertised and… a good deal. We passed papers back and forth and we were wrapped up in a couple of hours. No pressure and very accommodating.Hi AJ! We're delighted to hear that your experience at Herb Chambers Toyota of Boston was smooth and accommodating. Thank you for choosing us and sharing this feedback! Enjoy your vehicle!
Great service experience
by Alex G on 05/15/2025Staff was professional, they fixed the problem quickly, and did not overcharge me.Alex - Your feedback is much appreciated! Thank you for supporting Herb Chambers Toyota of Boston.
well served
by Anne on 05/09/2025This dealership was able to fit me in quickly while I was travelling. They provided the services I requested and needed promptly. Service was excellent and reasonably priced.Anne, we're delighted to hear that our team at Herb Chambers Toyota of Boston could accommodate you so efficiently. Thank you for the kind words and safe travels!
As Tina Turner wisely said they are Simply The Best!
by John Fernandes on 04/04/2025updated 04/10/2025Honestly there is not one single thing that I can think of to dislike. I am on my 4th lease, my husband is on his 3rd, my mother-in-law her second and my friends are on their 3rd.There is not one person that is not a pleasure to deal with.… Salesperson, service team, finance people...they are all looking out for you and your best interests.John, it's fantastic to hear that you've had such positive experiences with our team at Herb Chambers Toyota of Boston! We truly appreciate your loyalty and are thrilled to have earned the trust of you and your family. Thank you for sharing this wonderful feedback!
Great service
by Valerie on 02/10/2025Excellent service as usual!Hi Valerie! Thank you for leaving us this five-star review and your kind words about our service team at Herb Chambers Toyota of Boston! We'll see you next time!
Termination of Lease
by Piprock on 02/05/2025You pay a hefty fee to have the dealer handle the paperwork when buying out the lease. But it is worth it when you know how bad and time consuming it is to manage the RMV process. The first car we did a year ago we spent an inordinate… amount of time (2 hours) at the dealership because the agent wasn’t prepared. This time it went smoothly because the agent was prepared and we only spent 15 minutes.We're glad to hear that your recent experience at Herb Chambers Toyota of Boston was smooth and efficient. We appreciate your feedback and are happy our team could make the process easier for you this time around!
Wonderful service! Fastest purchase!
by Carrie on 12/09/2024updated 12/17/2024Very pleased with the support and responsiveness of the team.Carrie, thank you for the positive feedback about our team here at Herb Chambers Toyota of Boston! We hope we have the opportunity to serve you again in the future!
The best service experience ever!!!
by Elizabeth on 12/04/2024updated 12/11/2024I called at 7:00am, when the service department opened, needing to have tires checked (low air signal on dashboard) prior to a road trip in two days. The woman who answered the phone said come right in. When I arrived, Sean took care of me,… knowing I had a doctor's appointment at 9:00 am. Everything was fine: tires checked, signal checked, needed rear windshield wiper blade. Done with time to spare. Charge was $13.00; waived labor fees. WHO DOES THAT! SEAN, at Herb Chambers Toyota of Boston. I've told everyone. Thank you Sean.Elizabeth, we're delighted to hear that Sean and our team at Herb Chambers Toyota of Boston provided exceptional service! It's great knowing you were taken care of promptly and efficiently. Safe travels on your road trip!
Great Job!
by HP on 11/19/2024They are through professional. They do a thorough inspection, alert me to what needs to be done, and then do it. I have been with them for over 20 years and have been very pleased.Thank you for your loyalty and trust in Herb Chambers Toyota of Boston over the years! We're delighted to hear that our team's professionalism and thorough service have consistently met your expectations. We look forward to continuing to serve you!
Review
by Jose on 11/16/2024Through, efficient and friendly.Thank you for the excellent feedback, Jose! Our Herb Chambers Toyota of Boston team looks forward to seeing you again in the future!
Annual Check Up
by ED on 11/14/2024Brought my vehicle in for its annual safety check up. After inspection and needed maintenance, my vehicle is ready for Winter and another year on the road!We're glad to hear your vehicle is all set for the winter season after visiting Herb Chambers Toyota of Boston! Thanks for trusting us with your car's safety check-up and maintenance. Safe travels ahead!
Long wait times and ridiculous pricing.
by John Doe on 11/08/2024Long wait times even with appointments, and they always try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go back and said they can't pass me for… my window tints even though they passed me last year with the same exact tints.Thank you for the review. We regret any frustration or inconvenience you experienced during your recent visit. Please contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com
End of lease with ease.
by Harry on 09/10/2024updated 09/19/2024They made the end lease transition to a new lease seamlessThis is great to hear, Harry! Thank you for coming to Herb Chambers Toyota of Boston! Enjoy your new ride!
Always the Best!
by Bosmat on 08/16/2024updated 08/23/2024I’m using Herb Chambers Toyota dealer and service for years now. I always get the best service. Everyone is polite and I’m getting help as much as possible. I will keep buying Toyota and servicing at Herb Chambers Toyota of Boston.Thank you for your continued trust in Herb Chambers Toyota of Boston! We're delighted to hear that our team consistently provides the best service. We look forward to serving you and helping with all your future Toyota needs!
Best Toyota dealer ever!
by Piper Morris on 08/13/2024updated 08/20/2024Knowledgeable, professional, friendly service advisors and top-notch mechanics. I’ve bought or leased my last four cars (all RAV-4s) from Herb Chambers Toyota of Boston and have gotten all my maintenance and other needed car service from… them for the past 15 years.Piper, thank you for your loyalty over the past 15 years! We're delighted to hear that our team at Herb Chambers Toyota of Boston has consistently met your expectations. Take care and we'll see you at your next visit!
See you in 10 years
by Joe F on 07/24/2024My experience was very pleasant thanks to having Kourosh Fani as my sales rep. Kourosh went above and beyond, and was probably the reason I bought the camry that day. He is an asset to your company!!!!!!Joe, we're delighted to hear that Kourosh made your experience at Herb Chambers Toyota of Boston so pleasant. Enjoy your new Camry!
Toyota’s best
by Bea on 04/12/2024I’ve had Toyota cars purchased from Herb Chambers for the past 30 years. Their repair shop is excellent. They keep You updated on any repairs that need to be done . Their work is very good . Their prices are somewhat high but you get what… you pay for. I will continue to buy my cars from Toyota of Boston and have them serviced there.Hi Bea! It's wonderful to know that you've been a loyal customer of Herb Chambers Toyota of Boston for the past 30 years! We appreciate your trust in our repair shop and commitment to quality. Looking forward to continuing this journey with you!
Job well done
by Vicky on 02/23/2024The experience was great! My sales attendant Kourosh was very professional and helpful, he spent a lot of time explaining how the vehicle works. He did an awesome job.Vicky, it's fantastic to know Kourosh provided you with a great experience at Herb Chambers Toyota of Boston. Thank you for trusting us with your business! We hope to serve you again in the future. Have a great ride!
Toyota RAV4 Hybrid
Toyota Tacoma
Hi AJ! We're delighted to hear that your experience at Herb Chambers Toyota of Boston was smooth and accommodating. Thank you for choosing us and sharing this feedback! Enjoy your vehicle!
by Herb Chambers Toyota of Boston on 05/27/2025