Customer Reviews of Rosenthal Acura
Great Customer Service
byon 02/07/2024
The salesman, Victor Castro offers great customer service. He was very helpful in helping me complete the purchase of my vehicle in an expeditious manner. I highly recommend him to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Customer Service
byon 02/07/2024
The salesman, Victor Castro offers great customer service. He was very helpful in helping me complete the purchase of my vehicle in an expeditious manner. I highly recommend him to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service friendly staff
byon 05/23/2023
The staffs work great with each other and willingly try to help and gives you all options available
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Contract scam
byon 05/15/2023
I scheduled a final service appointment before my lease ends on my Acura TLX. My lease is ending and I am purchasing the car when it ends. Rosenthal tells me my service contract is no longer valid as it expired 3 months prior to my lease ending and the funds I had in the account are not available to me. No one can say where the remining funds go.....I suggest you consider another dealership for your car and service. Can't trust them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Thanks to Victor and his manager for making my purchase easy.
byon 02/27/2023
No sales pressure and they made car buying easy from start to finish.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 10/10/2022
Ask for Victor, he is the best! He took his time and made the process very smooth. Victor went above and beyond for his customers and tried to help as much as possible. He was very thorough and knowledgeable. I highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleasant buying a new MDX
byon 07/11/2022
It was a very pleasant buying a new MDX with Mr. Victor Castro at Rosenthal Acura. These days, in addition to paying a higher price, a lot of patience needed when buying a car, Mr. Victor like an old friend updated regularly and took care all of the details. His explanation about the new car equipment and unique features of the MDX was very helpful in making our buying decision and the waiting worth a while. We highly recommend Mr. Castro to anyone who is interested in buying an Acura.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Victor Castro is The Real Deal
byon 07/03/2022
Victor Castro made spending our Saturday buying a new car an absolute pleasure. Often we meet people in life that are a true blessing, Victor is such a person. I strongly encourage you to meet with Victor and let him work out a deal that you will find acceptable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2022 RDXilirating
byon 06/22/2022
Victor Castro and the team at Rosenthal Aucra were professional and courteous in every aspect of the purchase. From the friendly welcome greetings at the front door, to ensuring that I was familiar with all the new and existing features of my vehicle of choice. I would highly recommend this dealership and in particular Victor to any of my family or friends who are considering an Acura purchase.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 01/28/2022
Victor, nina and Tony were amazing! Super helpful! I definitely recommend reaching out to them if you’re looking for a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Acura RDX A-Spec - Victor Castro
byon 11/07/2021
Victor Castro called us even after 6 months since our latest conversation and he remembered the exact car, price range, and specifications that we wanted! Today, because of Victor, we were able to secure an amazing deal and drive out on the RDX that we wanted. Bonus for the leather seats and floor mats! Thank you, Victor, for going above and beyond and making that happened!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Vehicle purchase
byon 10/22/2021
Victor Castro was very helpful and approachable answer all our questions. He helps us to find a deal for our new car purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Terrific Salesman and team
byon 09/29/2021
Victor Castro was our salesman and we cannot say enough positive things about him. Kind, polite, helpful. Overall, our whole experience at Rosenthal Acura…sales and finance…was excellent!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly staff and quick service!
byon 08/18/2021
Walked into Rosenthal not thinking there would be a car available because of the chip shortage and worked with Victor & Walter and drove home in a new car that day with an amazing deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service at its best!
byon 07/22/2021
Thank you Victor for your expertise and during our car buying experience at Acura Rosenthal. You truly made the process quick and painless. You knew exactly what Tyrell wanted and delivered! We appreciate your support and most importantly the blessing you provided my family at the end to ensure our journey with our new Acura will be safe and enjoyable. Appreciate you Vic!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2021 TLX
byon 07/04/2021
Victor was amazing - he made sure I got exactly what I wanted - never tried to sell me something else. So kind and responsive person I’ve met.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 04/24/2021
I just traded in my 2019 RDX for the 2021 model. Victor Castro and the team at Rosenthal Acura were terrific. Since I leased with them previously, I was in and out in 15 minutes. B
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Victor Castro Just Got My "Best of the Best" Award
byon 03/03/2020
Guess how much time passed from the minute Mr. Castro greeted me at Rosenthal Gaithersburg's door to the point he closed a deal with me to buy 2 MDX's (That's right....2!)? An astonishingly quick 20 minutes! I have been buying cars at dealerships for forty years. Years ago buying a car was challenging. Things changed...but real change has been slow to come. It is still very rare to have a sales associate actually listen to, understand, respond and fulfill your needs in one quick communicative transaction. It is still quite unheard-of to have your sales associate and the dealership's management cut to the chase and in one single step, offer you a purchasing opportunity that cannot be refused. No back and forth. No switch and bait. No pressure. No lectures. No lengthy, arduous and tiring negotiations. Mr. Castro listened, came up with a solution, had it approved and all was done. No lost time. No hassle. After 40 years of buying cars Mr. Castro got my "Best of the Best" Award and Rosenthal got my "Can't Refuse The Deal" Award. I'm going to let Mikoshiba San ( Toshiaki Mikoshiba - Honda's Chairman...) know how good this dealership is!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bait and Switch trick
byon 07/15/2018
Good inventory but also good amount of typical salesmen tricks. In my case, I got the "Bait & Switch" trick. I spent an hour with Solomon negotiating specific car that he claimed they had. I shook hand with Solomon and his boss Walter on the deal. We even started signing the insurance and credit paper when they called me to the outside and informed me that the car we have signed on doesn't exist anymore. Instead they offered me upgraded one that "just happened to be parked at the main entrance" for "just extra 2 grands". I left and didn't take the bait. I called multiple times in the next few days to complain to the management but they declined to take my call and they said that the newer car is their final and only offer to me. Obviously I didn't take it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Ask For Sean!
byon 06/12/2017
Over the busy Memorial Day weekend, Sean Nazemian helped us find the car we wanted. He is very knowledgeable and very patient so we did not feel rushed during our experience there. I highly recommend this dealership which is first-class all the way, and I highly recommend that prospective buyers make an appointment to be helped by Sean because he is also first-class all the way!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly and flexible
byon 06/06/2017
I just recently purchased a new 2017 TLX from Rosenthal Acura and Larry Pinto. Larry was super friendly and patient, I originally came in looking for a certified pre owned but Larry got me a better deal on a new one. The finance guy that help us (I'm pretty sure his name was Joe) was quick and easy, not too pushy, and also very nice. We had a small issue the next day when we found a little tree sap on the hood but we called Larry and he apologized and told us to bring the car back up and they took care of it in 20 min. I would definitely recommend Rosenthal and Larry to anyone looking for an Acura.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Not a Happy Camper
byon 12/20/2016
Had no intention of buying a new car. Was there for service on my 2012 Acura TL that I was perfectly happy with. Have bought several cars from this dealer before -- always same story -- they see you in the waiting room and call you over and start the high pressure sales process. I said I was not ready to buy a new car but did test drive a 2016 TLX. Then the papers start coming for signature. Kept saying I was not ready to buy a new car -- should have just walked away. Had no time to do any research on the value of my 2012 trade-in or the price of a new car. Once you drive it off the lot, it is yours no matter what. Got no sleep and went back the next day after doing some research on my trade-in. Be aware that Rosenthal uses the Kelly Blue Book which does account for low mileage or the condition of the car. I am retired, drive very little, car in great condition, always drove like a dream. New car -- not as much pick-up. Got a little better price next day but still not happy and wish I had my old car back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Welcome to Rosenthal Acura, your Washington DC area Acura dealer. We have proudly served communities in Montgomery County, Maryland such as Rockville, Frederick, Bethesda, Potomac, and Silver Spring as well as Northern Virginia since 1986.
Rosenthal Acura is proud to be the only Acura dealership in the country to win Acuras highest honor for client satifaction, The Precision Team Award, 24 years in a row. Our dealership was founded on the principle that the customer always comes first – and we continue to uphold this value today. Visit us at 623 N Frederick Ave in Gaithersburg, MD, for an unparalleled automotive experience.
For an exceptional customer service and a stress-free dealership experience, visit Rosenthal Acura. Our friendly, knowledgeable staff is standing by to help you find the car of your dreams for the right price, and keep it running like new.