Heritage Mazda Catonsville

by P Butler on 04/10/2024

Bottom line up front, I would not recommend and will never do business with Heritage Mazda or the Heritage Auto Group. Their culture is dismissive. We were going to buy a new Mazda from Heritage Mazda in fall of 2018. We were not treated appropriately, delayed, misstating information and unwilling to work on a price. Ultimately purchased the vehicle at a competitor, they were willing to negotiate and treated us with respect. It took two hours to finance and drive off the lot with a new 2019 Mazda CX-5 in November 2018. Heritage Mazda, March 8, 2024, five hours to purchase a used 2016 Honda Civic vehicle in cash and still have unresolved issues one month later. One key, fob did not work. I purchased a replacement with promise of reimbursement. I have made multiple calls, emails texts and voice mail in the past month. No resolution as of Wednesday April 10, 2024. This is a system and personnel problem. Salesman Mohan Nirala, General Sales Manager Kevin Yi were the staff that we have associated with. You can decide if it is worth your time. Do you want to be respected and treated with integrity? This is not the dealer for that.

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by Kristin on 03/29/2024

Great and smooth experience buying my first car with Kevin & Jackie! Really appreciated the finance team members Adam & Gustavo and their expertise.

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by Daniella C on 04/27/2023

Great customer service on my leased vehicle. Everyone was very helpful and willing to negotiate. Thank you!

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by Patrick on 10/08/2022

I worked with Kalyan who helped me purchase a new Mazda 3. He was very attentive and knowledgeable on each question I had which made the process simple and straightforward. I enjoyed the experience and am very happy with my new car.

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by Chesapeake Reader on 05/07/2022

Jesse was a salesman who impressed me from the beginning. Took excellent notes, listened carefully, offered ideas, explained the features of the car we were interested in. He matched us well with the car we eventually purchased. I say patient listener because it was about a 3-month process. We came back to a strong offer which included a trade-in. I recommend this dealership but be aware the extended warranty pitch is fast and furious. I did not enjoy that.

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by All Good Except for Adam on 12/03/2020

Great Car, fair price, very clean, good salesman. But don't you dare tell FM Adam you decline add-on warranty and don't want to sit still for his ten minute spiel on all the coverages and advantages of their BS warranty. Adam will explode, refuse to work further, abandon you in his office, and announce he is fetching someone else to finish his job. [non-permissible content removed].

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by cdierschow on 11/21/2019

I flew all the way from Michigan because this dealership had the exact car I wanted. I picked up a Mazda CX-5 GT with a premium package. I wanted White so I made the trip for it. I had the best saleswoman! Toshia Gray was amazing! Not only did she get this whole deal put together from another state but was beyond generous with my random questions and photos I wanted taken. She was professional and fun to sit and talk with with I got to the dealership to pick up my car. I would hands down recommend purchasing a used car from this dealership, and 100% you should work with Toshia!

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by L Dorsey on 10/20/2019

Tosh was great to work with, I was able to set up appointment via email and she worked with me through the whole process. Thank you for a great experience!

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by QDF on 06/02/2019

I was so impressed with the price of the car and the professionalism of the staff that I flew from Charleston, South Carolina to Catonsville, MD to purchase a pre-owned, very low mileage 2018 Subaru Outback. My salesperson Abbey and her Sales Manager Carlos offered me a great deal on the car I found on line. They were very honest with me from the beginning; and there was zero pressure and no stress from start to finish. The only stress I had was the 10 1/2 hour drive home back to SC. I would highly recommend Heritage Subaru in Catonsville, MD. Q. D. Fulmer

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by NewFamilyMember on 03/02/2019

I went to this dealership to inquire the 2019 VW Tiguan SE SUV, to replace my 2014 Mercedes Benz CLA250, and Mr. Islam asked what were my preferences, and I responded back to him exactly what I wanted. He showed me the specific vehicle in the lot and we tested drove it briefly. The professionalism of this agent, and with the right price, I took my wife back to the VW dealership the next day and we bought the vehicle.

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by SaiK on 12/30/2018

The service provided by this dealer is the best in the class I have received ever. Specially Ahmad from the sales team was very helpful and awesome throughout the sales process. Without his help I wouldn't have the processed the deal.

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by Bobbymack10 on 06/25/2018

I am thoroughly impressed with the sales team at Heritage Mazda Catonsville. Patrice was very professional and a pleasure to work with. I would highly recommend Heritage Mazda to friends/family

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by Saichaithanya on 06/23/2018

Patrice helped me alot in explaining everything and she is good lady with lot of patience and sweetness

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by zoomkman on 06/06/2018

We were looking at the CX-5, but the car did not end up working for our situation. Regardless, I had to leave this review because we were treated so well by the staff, especially our sales associate, Bradlee. I would definitely recommend this location to anyone buying a Mazda.

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by catbarf on 06/01/2018

Just love the new facility....sales reps were very accommodating and helplful. This is why I keep going back to Heritage Mazda.

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by ebasmajian on 05/31/2018

Below is a description of my experience at Heritage Mazda Catonsville while leasing a CX-5 Grand Touring with Patrice Clark. No-pressure, didn't feel rushed Trustworthy She listened to me Quick and painless — the dealership made the process easy Quick and clear communication No games Final price was exactly as negotiated (no last-minute surprises) Professional and polite Attentive to customer's needs She went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.

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by Lloyd18 on 04/30/2018

I have dealt with Heritage Mazda for many years and multiple vehicles. They are always fair and friendly and make an effort to always treat customers right from sales to service. I bought another Mazda this week. The whole process went great because I had a great sales person. Tosh Gray made sure everything went great. A big help finding the right car and getting a great deal.. When you're ready to shop Mazda, be sure to ask for Tosh at the Catonsville store. It will be a pleasure to do business.

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by WLH2017 on 09/01/2017

We found a car online and inquired about the car that had just been traded in a few days ago. The car was in the process of being inspected, however, Lolo said it was okay for us to come in to take a visual look at the car. On Friday, we met with Rafael who showed us the car and listened to the 'wish list' we had for my daughter's first car. Rafael was attentive, made good recommendations and make the buying experience seemless. We were able to pick up the vehicle the following Monday and now my daughter is a 'happy camper' and no longer needs to borrow my car. The sales process and service were great from the moment we stepped inside the dealership until well after we drove off the lot. We also received a follow-up phone call from Lolo. Overall, this was the best car buying experience that I've had and I have purchased vehicles from various dealerships over the past 30 years.

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by sportster123 on 07/02/2016

I rarely write reviews but I forced myself to write about these people.I visited the dealership for a test drive. I entered showroom and looking around if someone could assist me. I almost waited 20 min but no one ever tried to talk with me. Then I myself interrupted a salesman and asked for the test drive, he said to wait and thats it. 10 more min passed but no one came up. I just walked out. Honestly these are the most unprofessional people I've ever seen. There is no front desk or nothing. No one to wish. Some of the people(may be managers) sitting in the cabins,had eye contact with me but no one cared about me, though I was waiting. Its just like a small auction place but not like a mazda dealer

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by Kreisel on 06/08/2015

I purchased a manual Mazda6 from Julian Barnes. Started off great. I had been dealing with him for a while, plus I could nor forget his name due to the amount of Voicemalis he left on my home phone, but he persistence, so I finally decided to hed out that way. I met with Julian late one night right before they close to drive a Mazda3 and instead of rushing me, he still took me on a timely route to get a true feel. I liked him from that point on. 2 weeks later. I brought my wife with me, but not to buy a Mazda3. Instead we decided on a Mazda6. Purchased the car, but it came from another dealership and had chips in the paint, but all in all Julian said he would take care of it and that he did. I was impressed by him and his service staff. My wife told him that we had 2 kids and will be needing cars in the near future, so dont quit the car business anytime soon. I recommend Julian because he gets it done. When you go to Russel Mazda in Catonsville. Ask for Julian

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by DreaGirl on 06/08/2015

Name is Andrea. Met with Julian and CJ regarding a CX-5. Julian was able to talk me into a lease, saying that I could get more car for less of a payment. Julian and Cj were great even though I only dealt with CJ over the phone and most of my time with Julian in person. If you are truly looking for a nice salesman with a no pressure attitude. Ask for Julian when you go to Russel

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