Service Mike Castrucci Ford Lincoln of Alexandria Car Dealership Alexandria Kentucky | Edmunds
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Mike Castrucci Ford Lincoln of Alexandria Service Reviews

  • 7400 Alexandria Pike
  • Alexandria, KY 41001 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Service and Quality By TracyFick on 06/15/17 05:55:01 AM PDT
Recommend this dealer? Yes

Oil change, tires rotated quickly, recommendations made without pressure.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating [non-permissible content removed] By Junior717 on 06/06/15 07:18:29 PM PDT
Recommend this dealer? No

I took my business vehicle to them for a factory recall. Halfway through the day they informed me that the work could not be done and I would need to bring it back another day... a day of work lost. They didn't care at all. They laughed and said this is the automotive industry and nothing is perfect...
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Service Rating Offered wheel alignment that wasn't needed By ryanm4 on 02/26/14 06:28:11 PM PST
Recommend this dealer? No

I was offered a wheel alignment service that was not needed. In late December I brought in my Ford Flex because of an engine issue that they could not replicate. While there they tested the wheel alignment. They provided me with the results that showed a wheel out of alignment. Which was odd since ...
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Service Rating Oil Change By nisaacs on 07/02/12 07:49:15 PM PDT
Recommend this dealer? No

I had a nine o'clock appointment and arrived at 8:40a and finally received the keys to my car at 2:15p.
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Service Rating What a mess!! By kqf on 11/16/10 12:00:00 AM PST
Recommend this dealer? No

Three tires mounted balanced alignment... 8am appointment Back on the road 11:15... yep three hours and fifteen minutes to mount three tires and align the front end! I could have done it faster with a pair of vise grips and a tire iron! This place is hardly professional, appointments mean not...
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