Mike Castrucci Ford Lincoln of Alexandria

I took my business vehicle to them for a factory recall. Halfway through the day they informed me that the work could not be done and I would need to bring it back another day... a day of work lost. They didn't care at all. They laughed and said this is the automotive industry and nothing is perfect... after another employee was joking about my company name. They then provided me a rental car - or so I thought. In fact I rented the car and declined the insurance unbeknownst to me. They merely paid for it, which actually voided any protection my credit card would have given me. It's too difficult to explain in a review, but long story short - I would not take my worst enemies dead grandmas car here for service.