Rick Case Hyundai Roswell
Today 9:00 AM - 9:00 PM
Customer Reviews of Rick Case Hyundai Roswell
Review type:
Sales
by Rebecca on 05/04/2025
The Sales team at Rick Case was very pleasant and knowledgeable to work with. They took the time to answer my questions so I could make an informed decision.
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16 reviews
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Sales
by Rebecca on 05/04/2025The Sales team at Rick Case was very pleasant and knowledgeable to work with. They took the time to answer my questions so I could make an informed decision.Hyundai Save
by Woodstock Hyundai owner on 04/22/2025Mike Ennis at Rick Case Service took full charge of our big repair issue and made it happen with warranty coverage - he knew exactly what to do and communicated well with us - made an uncertain matter with our car a win in the endEasy Peasy, Efficient and Fun
by Nancy on 01/14/2025We knew exactly what we wanted and our sales agent Kash had it delivered from another dealer. The transaction was easy and efficient. After a test drive our questions and concerns were answered, papers signed and we were on our way in a… beautiful 2025 Santa Fe Hybrid.buying a new no hassle
by ja on 04/23/2024overall very pleasant fast process for buying a ne carTake your time?
by CBee on 01/15/2024Sales dept a little disorganized. Called ahead to see specific car, they did have it ready to see, but after closing the deal took much too long to prep car and find second set of keys. Left us by ourselves for several delays.Service Department
by Terrell on 01/06/2024Very courteous and professional, they don’t lie about your vehicle and get it fixed in a nice reasonable time frame.The Alpharetta Hw dealer
by Curt Mayhew on 12/28/2023Quick service, good service advisors.Rick Case would be very proud of this crew, esp Matt, Lawson, & Aiden!
by KM on 11/30/2023There is nothing to dislike about this dealership. After a terrible runaround at other dealers, this one proved to be the answer to a car buyer’s prayer. Upper management has trained them well, given line management the authority to act… decisively, and trained the sales force to be friendly but professional as an excellent team. They don’t waste your time, they don’t promise what they can’t deliver, and they take care of you with genuine concern. Great job, Hyundai Roswell. Rick Case would have been proud of you.Rick Case Review
by KLH on 11/01/2023Dealer was professional and easy to work with.The service was great but
by Greg on 10/18/2023It was time for my 15,000 check up. Making the appt was easy, I had the car there on time and about 30 minutes later, my car was parked outside. Since I had not been notified, I walked back to the service desk, told them the situation and… was referred to the checkout desk. The lady looked but no paperwork and no service rep, she said she would find him and get him to finish the paperwork. I waited 30-45 minutes more, went back to the service desk, still no service rep. One of the other service reps found my paperwork, corrected it to show n/c since my car is less than 3 years old, and took it to checkout where I signed out. I probably spent an extra hour, at the dealership, maybe I should have applied for a job.Friendliest dealership!
by Donna P on 09/21/2023Rick Case Hyundai of Roswell is the friendliest dealership I've ever experienced! Zack and Aiden made my car buying experience very easy and smooth, and I'll never shop anywhere else again!No response if you have any questions
by Reza Irani on 08/04/2023No follow up by dealership or sales personGreat service, friendly staff
by Brian A on 08/03/2023I have problems with the air conditioner in my vehicle which required a part that was not easily available. Rick Case offered me a loaner car to the came in and the service could be performed. They kept me up to date and did a great job. I… realize that industry-wide labor rates have gotten very expensive, nevertheless, I will continue to bring my car to them because I trust them.Great service
by Marcos Cunha on 08/02/2023The service is very good, prices are aggressive and the people are very kind and politeAwesome service
by T Love on 08/02/2023My service here was A1! Bruce is definitely awesome! He was very kind, courteous and super knowledgeable! I will definitely return due to his awesome customer service!Restless in Roswell
by Genia Rutherford on 08/02/2023Andrew in the service department is professional, polite and prompt. He understood my situation with being from out of state and needing car repairs before I could return home. He worked hard to get my repairs done and on the road back home… as soon as possible!
The following reviews are more than two years old. They are not included in the overall rating.
482 reviews
Great Service
by Tom on 07/31/2023Always friendly and professional.Great Sales Dept
by PJM on 07/31/2023Had a very good experience at Rick Case. I only went there to drive a Tucson Hybrid, and I ended up buying it on the spot. Sales rep, Kash, was great to work with - no pressure. Everyone there was friendly and professional.Unmatched Superior Service
by Ty on 07/27/2023I’ve consistently taken my car to Rick Chase Hyundai and have been please every time. Clear communication and shuttle service when needed.impressed with how quick and easy it was
by Glenn R on 07/28/2023Want to thank Bruce for getting me checked in quickly. Service team got the diagnostic quickly and performed the service work fast. More importantly, Bruce called me proactively to tell me what was wrong and when my car was ready for… pickup. usually you have to chase the service managers down to find out any details. That was great. Thanks Bruce.Speedy and kind!
by Kendall on 07/28/2023Today was my first time taking my car in and although I was given an appointment time, I stupidly took it as a “suggestion” for arrival. As I dropped my car off 2 hours early to see the line of cars arriving, I quickly realized the time… slots weren’t suggestions, rather a way to sincerely organize their books. Michael was EXTREMELY kind to me even in the midst of all of this chaos I was causing. He worked with me and before I knew it, they were calling me to say the car was ready. Thankful to be part of the Rick Case Hyundai family now!
Hyundai Tucson
Hyundai Elantra
Hyundai Sonata
Hyundai Santa Fe
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