Wallace Hyundai
Customer Reviews of Wallace Hyundai
The WORST !!
byon 03/30/2024
One of the “WORST HORRIBLE CUSTOMER SERVICE EXPERIENCES” I have had in my entire life. After going to only LOOK at a car I was interested in buying because mine was totaled from a accident and waiting for my insurance to pay off I was PRESSURED ASSURED and GUARANTEED by sales man Tony and his Manager I did NOT have to wait. After spending hours waiting they tell me what I told them BUT said if I more $ it would WORK , Put more money up ask me to come back in they have done . Get there at time I told them. Sales person Tony was not there ,Finance person With customer I was told , ended up sitting waiting for another hour in lobby No one comes to inform me of anything, Explain to Receptionist I have to leave for work call sales guy and left message NO ANSWER TEXT and NO RESPONSE . Long story short the sales department experience at Wallace Hyundai Genesis in Stuart has Absolutely NO INTEGRITY OR MORAL STANDARDS when it comes to customer service . I literally left in tears after being strung along for 8 hours and my phone calls and text messages being ignored when all I needed was a straight answer either way. It’s 3:09 am I’m up and hurt and angry about the treatment after being pressured to being totally ignored. The WORST EXPERIENCE. I PRAY NO ONE ELSE EVER LEAVES THIS BUSINESS OR ANY OTHER BUSINESS LIKE I FELT and Still feeling 24 hours later….. SMH 😡💔
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Poor customer service for repeat clients.
byon 08/06/2023
I purchased a Sonata Hyundai from Wallace Hyundai 10/22/2022. We financed the vehicle using Wallace Hyundai as the go between. We paid $159.00 for "Electronic Registration Filing Fee. We received a two year expiration tag maturing on Feb. 9, 2024 from the DMV. On July 24,2023 my wife was stopped by the Palm Beach County police and was told she was driving an illegal vehicle. After checking her license and registration she was instructed to go to the DMV and see what the error is all about. Once there, she had to buy a new registration certificate that expires in 2024. I went to Wallace Hyundai on the 26th and spoke with Finance Manager Gary Bauer. Mr Bauer said that Wallace Hyundai was not responsible and that I should speak with the DMV. That afternoon I spent the next several hours waiting to speak with a DMV employee.(They were very crowded) The young lady at the DMV was very helpful and explained to me that someone at Hyundai voided out my original registration and substituted a 2023 expiration date. I went back to Wallace Hyundai and showed him the DMV registration record. Mr. Bauer said he knew nothing about the changing of the registration, but said he would reimburse me for the new registration fee that cost $43.10. It has been over a week since I produced my credit card statement showing where I had paid the DMV. As of 08/07/2023 we have not been paid. Over the last several years we have traded in 2 cars and purchased 4 cars from Wallace Hyundai. So much for being a loyal customer. Richard Z. Stuart, Fl.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Likes to retaliate
byon 02/09/2022
I brought my car for the service manager Chris Robert to look at. I have a 2021 sonata limited. It came with a bumper to bumper warranty and a limited 12 month warranty. Which the service manager does not know, David Messinger the so called director of service and Rusty Wallace have no clue about the manufacture warranty. My leather is peeling and a complaint was filed with Hyundai America about this. So when I went to pick up my vehicle there was a long scratch on the passenger side of the car. That scratch was not there prior to me dropping the vehicle off. Wallace amHyundai and there employees scratched the vehicle as of retaliation for me filing all these complaints that Wallace Hyundai will not honor the warranty. I also filed a police report and I am pursuing charges in the three names people above. They do not care and if you give them any resistance they will damage your car and what they did to me was to tell me they will not service my vehicle. Retaliation is against the law when you fight what you believe is warrantable. They think they are better then me. The Rusty Wallace the so called VP hides behind David Messinger. Do not bring your vehicle there or buy a car from these corrupt crooked deceitful and fake people. They took pictures of the scratch and Chris Smith stated to me that they would take care of it and Amir the GM stated that too and now they do not want to take responsibility when they have no proof that the scratch was there prior to me dropping off the vehicle
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
BUYER BEWARE READ BEFORE YOU BUY
byon 11/02/2021
BEWARE BEFORE YOU BUY A HYUNDIA. READ ALL The worst experience at a dealership. My key fob lost lost its code to connect to my vehicle. Resulting me to unable to start my car. So here I am stuck. The key fob requires a 4 digit code to reconnect to my car. This dealer refused to give me the code so I can get it reprogramed. They wanted to to get my car towed to their dealership so they can reprogram the the fob reap the money!!!!. This dealership lied to me and when confronted with the lies, It was admitted by David that the service department did lie to me. I was told we can't give you the code as someone could steal your car..........My repsone was , Let me worry about that. I then said, It's my car and I paid for the car which includes the code! After some conversation that got ugle David cursed mulitable times at me saying get the F@$K out of here and dont come back. He didnt say it once he said this multible times to me.... a customer. VERY UNPROFESSIONAL!!!!!!!! The cost of a new remote to included programing was between at the dealership $325.00 - $375.00 plus the tow. I found a Licensed locksmith who program my remote and came to me for $150.00. If you need a remote dont buy at the dealership. DON'T BY A HYUNDIA OR ANY CAR FROM THIS DEALER.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Worst expierence of my life
byon 06/28/2021
This dealership is [non-permissible content removed] towards African American people. I came in to trade in my car for 2 days. after they kept hounding me to run my credit because they were so sure they couldn't give me any numbers without (which is a lie) . And then came with ridiculous numbers after i was strict about the price payments i wanted to stay in . I spoke with both Ben and Amir and they both were rude and very unprofessional. They talked to me like i was nobody. I had to asked 4 different people twenty times to speak to Amir he is the general manager( to speak with him about how i was being treated ) And when he came he had an attitude just to come and speak with me . I would not recommend going to this dealership they are all about the dollar not the customers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Best experience!!
byon 05/01/2021
Big thank you to Todd Holcomb for helping me make the best decision in my first car purchase! I am so pleased with the overall service and support! He was so professional and kind. Todd really helped me address and find what worked best for my needs and future. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My Wallace Hyundai experience
byon 03/20/2021
Wallace Hyundai did a great job beyond my expectation. Searching for an affordable car that has my spec wasn't quite easy until I finally saw the exact car I wanted in Wallace Hyundai. After checking reviews, I immediately contacted Wallace Hyundai and a service agent, John Randall reached out to me. My concern was the location because I am in Connecticut and Wallace Hyundai is in Florida. I couldn't travel to Florida for a drive test and vehicle inspection because of my tight job schedule. Guys!!! John Randall was fantastic, he was so genuine, detailed and smart. He was available for calls 24/7, his constant communication was awesome. He literally bought my confidence and gave me a personalized service. At this point, I decided trust Wallace and proceed with the purchase online. I did all my purchase, paper works and transaction online. Then my car was shipped to me in Connecticut, behold it was more than my expectation. No dent, no scratch, full gas tank...lol, customized key holder. Mehn! I will trust this company over and over again for my next purchase. I recommend Wallace Hyundai 100% . Thank you John Randall of Wallace. Great Job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Avoid Wallace Hyundai in Stuart, FL
byon 09/20/2020
Wallace Hyundai: These are not honest people, no integrity. They will waste your time and not represent used cars properly. Wasted 2 days of my time including a vacation day and for nothing. Many fees. Discourteous, rude. Will not fix damage – expecting customer to fix damage that other auto sellers routinely fix – as part of ripping you off. Avoid. You have been warned.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
No sales made here
byon 05/28/2020
I went in with my son to trade our leases in for new ones. Their lease deals said $139 for Sonata and $149 for Tucson. They never even came anywhere near those prices. Even if we put the $1999 down they were both well over $150 higher per month than what they advertised. The salesman, Mark, was very nice; management never even came over to speak with us. We actually saw him eye rolling us! Deceptive advertising.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
AMAZING EXPERIENCE W/Jennifer Davis
byon 10/18/2017
Ahhhhhh. Writing this review with so much joy. Im not a review writer but I couldnt end the day without raving about my experience with Jennifer & Samir today at Wallace. With a much less than perfect credit score, I have been absolutely DREADING the process of attempting to get a new car. I came in today and left with a beautiful 2014 Lexus. The customer service and professionalism I received today was outstanding, not to mention the ease of the process. I was able to get approved and get into the car I wanted while dealing with amazing, personable and efficient staff. They have a HUGE selection of inventory to pull from & they even detailed my car and filled up the tank while I waited. 5+ stars! Ill be sending everybody I know. ASK FOR JENNIFER DAVIS!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible Service and Management Intervention
byon 07/10/2017
Dealer was not completely forthcoming about the condition of the vehicle and it required additional services to be performed upon receiving the vehicle, including requiring front brakes. There was unreported body damage on the rear bumper that was not painted in the same shade as the rest of the vehicle. Dealership management was very uncooperative and unwilling to address these concerns, which left me spending an additional $1,500 in maintenance and repairs. Buyer beware and make sure you inspect the vehicle well before making a purchase. My salesperson was Glenn Geng.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Wallace Hyundai....SUPERB
byon 01/29/2017
Wallace service Dept. sure does take the "Frustration" out off the anticipation of having to bring your vehicle in for service... Cudos to the Service Writers & the Service Tech's for their exceptional "Service" Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
horn
byon 01/27/2017
Just as promised, work was performed timely, and it was "Service with a Smile".
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Linda
byon 01/22/2017
Great service. Was a simple oil change. Was done quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service, caring advisor
byon 01/10/2017
Have been dealing with this Hyundai dealer since 2006 and they have been great. My advisor, Bob Pickett, has always been very helpful and usually correct on his assessments.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Elantra Purchase
byon 01/03/2017
A Great Bargain at a Great Price. Salesman listened to our needs and responded with help to complete the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
review
byon 12/17/2016
Both Chris and Steve provided me with excellent service they are truly professionals
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Well done
byon 12/14/2016
I came in looking for a used Santa Fe and walked out with a new one. Billy Westin was a joy to work with and I am extremely pleased with both my purchase and his level of sales professionalism.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Greatest salesman Sheldon Merritt
byon 11/30/2016
Sheldon Merritt Great asset to Wallace dealership and Hyundai!! He cared about my needs, answered all my questions, detaill list what I was going to pay for the car before heading to the dealership. He even called me after the sale to make sure the car was ok,I was happy with the purchase and had any questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
great dealer
byon 11/19/2016
This is the second car I bought from Wallace Hyundai and they are fantastic ! as a local business owner I know what it means to take care of people and they get it right ! Thanks for the great service !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
6 month service
byon 11/16/2016
My car was serviced and delivered at the time specified and that was very important as I had plans for later that day
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
