Tom Bush BMW Jacksonville
Customer Reviews of Tom Bush BMW Jacksonville
Review type:
I wasn't going to buy a car!
Best service, always awesome
by Eva on 07/01/2025The personnel at Tom Bush Mini are always friendly, efficient, and trustworthy. My car drives like a dream. I had an unexpected need for service ( new battery) and I was worked in to an already fully booked schedule to have the problem… taken care of; I didn’t expect that. My car drives better now than before I took it to Tom Bush Mini.Eva, we're glad to hear that our team at Tom Bush BMW Jacksonville could accommodate your service needs and get your car running smoothly again. Thank you for sharing such a positive experience with us!
Oil change
by MG on 05/22/2025I have used service dept at this dealership since purchase Dec 2019. The battery replacement for BMW X-1 was $500 which seems like a big tag. For oil change I was quoted $112 by appt scheduler and $130 when I got to dealership. The service… mgr did say I did not need cabin filter that was prev recommended. That saved money. I trust the work was done professionally. They always send video from service bay to explain service and any recommendations. I would recommend them for service if you want a dealership.Thank you for sharing your experience with the service department at Tom Bush BMW Jacksonville. We appreciate your feedback and are glad to hear that our team provided transparency through video explanations, which helped build trust in our services. Your recommendation means a lot to us, and we're here if you need anything else!
Rich Berry is the best and reason why I still do business with BMW!
by Dh on 05/21/2025Honest, dependable, timely service. Rich is always very informative and transparent with process. He is the reason I still do business with BMW.Thank you for sharing your experience with us! We're delighted to hear that Rich's honesty and transparency keep you coming back to Tom Bush BMW Jacksonville. We appreciate your loyalty and look forward to serving you again in the future!
Professional and Personal
by Deb Bailey Realtor on 05/17/2025Mine was a fantastic service experience at Tom Bush BMW. From start to finish, I was accommodated at every level including being provided a rental car, which was essential for keeping my Real Estate business running smoothly. The staff was… professional, efficient, and truly went above and beyond. Highly recommend!Deb, we're delighted to hear that our team at Tom Bush BMW Jacksonville provided you with such a seamless service experience. Thank you for recommending us and trusting us with your needs!
I wasn't going to buy a car!
by Tim S on 04/17/2025I wasn't planning to buy a vehicle, as I had a complex deal trading in two vehicles, one of which was out of state. Zack found me a vehicle that met my needs, and the sales team worked with us to create a deal that made it all happen. I… have bought and sold around 50 vehicles, and this was one of the very few positive transactions I have ever had. A great team to work with.Tim, we're delighted to hear that Zack and the team at Tom Bush BMW Jacksonville made your complex deal a positive experience. Thank you for choosing us and sharing such wonderful feedback! Enjoy your new ride!
Great all around!
by Felix on 04/10/2025Csaba “John” Banar was great! No games, no bs. Gave us a great deal and made the whole process super fast and easy. Would highly recommend!!Felix, we're delighted to hear that our team made your experience at Tom Bush BMW Jacksonville smooth and straightforward. Thanks for the recommendation! Enjoy your new ride!
Slick and Beautiful X1
by Rrivera on 04/10/2025We were looking to buy my daughter's first car. Went to Tom Bush, Chuck was there to help and guide us find the perfect car. We have been working with Chuck for almost 20 years now and it is always a pleasure working with him. He guided and… help select the best car for her. Yesterday we picked up the car and it was a beauty. As it was a surprise, Chuck had the car in an extra room, it was covered and had a bow. We walked into the room where the X1 was and he had her favorite song playing. She was surprised and had tears of joy. He made it a perfect event for her. Thank you Chuck and the Tom Bush team for all your help. Everything went smooth from selecting, ordering, and picking-up the car. Will definitely go back for my next car.Rrivera, it's wonderful to hear that Chuck and the Tom Bush BMW Jacksonville team made your daughter's first car purchase such a memorable experience. We're delighted everything went smoothly from start to finish. Thank you for trusting us over the years!
Helpful nice people
by Jason on 03/26/2025People are friendly and helpful. Take time to explain what’s going on. And answer questions. I love the video inspection sent after a service.Jason, we're delighted to hear that you enjoyed the friendly and informative service at Tom Bush BMW Jacksonville. It's great to know that our video inspection added value to your experience! Thanks for sharing your feedback with us.
Outstanding Salesman J Patel
by Carlos on 12/29/2024I wasn't planning to buy a BMW but J. Patel took my wife and I for a test drive in a new 740i and fully explained the car and its features. He was very knowledgeable and impressed us with the car. He said the car sells itself and that is… partly true but it takes a professional to explain the features. Outstanding service from J. Patel.Carlos, we're delighted to hear that J. Patel provided you with outstanding service at Tom Bush BMW Jacksonville! It's great knowing he made such a positive impression and helped showcase the features of the 740i. Enjoy your new ride!
GET A NEW TIRE TREAD DEAPTH GAUGE
by EJD on 12/07/2024Great service as to checking recall. But, my car has slightly over 2,000 miles and service man said tires were down to 7/32 from 9/32. As a former car dealer I have two tread deapth gauges and both show a hair under 9/32. New they measured… 9/32. Based on the way the technician measured my tires, I will need new tires in 5,000 more miles. Someone should show him how to read the gauge!Thank you for sharing your feedback with us. We're glad to hear that the recall check went smoothly at Tom Bush BMW Jacksonville, but we're sorry about any confusion regarding tire measurements. We'll make sure our team reviews this process to ensure accuracy in the future. If there's anything else we can assist you with, please let us know!
BMW 5 Service
by Judy W on 11/20/2024The Service Advisor, Dylan, was thorough and professional. Not only did he explain the completed report thoroughly, he answered all questions directly and even helped us with a technical problem/misunderstanding.Judy, we're delighted to hear that Dylan provided you with thorough and professional service at Tom Bush BMW Jacksonville. Thank you for sharing your experience!
M5 second service
by ES on 10/13/2024Overall Service tech was great. Kept me posted and pushed to have car as soon as possible.It was our pleasure to assist you. Thank you from all of us here at Tom Bush BMW Jacksonville!
Easy peasy
by David Deluca on 09/20/2024Took car in for service. And car was ready and waiting for me when i returned. Literally took 45 seconds. And I was notified all along the way while my car was there.David, we're delighted to hear that our service team at Tom Bush BMW Jacksonville provided such a quick and efficient experience for you. Thanks for sharing your positive feedback!
⭐️⭐️⭐️⭐️⭐️
by CS on 09/11/2024They really take care of you and treat you like a valued customer. The process was easy and actually enjoyable. John went above and beyond during the whole process.We're delighted to hear that John and the team at Tom Bush BMW Jacksonville made your experience enjoyable. Thanks for sharing your positive feedback - happy driving!
great service
by Scott Quinn on 08/17/2024Dylan and Dore did an outstanding job. Kept me well informed on status of repairs. Dore did the repair work with much diligence and took the time to explain everything to me.Scott, we're delighted to hear that Dylan and Dore provided such excellent service at Tom Bush BMW Jacksonville. Thanks for sharing your experience!
Professional
by Rob D on 08/08/2024The video of vehicle as the mechanic does the inspection is great. The courtesy car was a new X3. And my advisor was knowledgeable and helpful.Rob, we're glad to hear you enjoyed the video inspection and courtesy car at Tom Bush BMW Jacksonville. Thanks for highlighting our knowledgeable team!
Trading in a Lease
by KH on 07/20/2024Patal was a pleasure to work with. From the moment we walked in he was so helpful and knowledgeable. He helped navigate a more complicated deal with ease. His reveal of my new X3 with the red bow and theme song sealed the deal!We're delighted to hear that Patal made your experience at Tom Bush BMW Jacksonville so special! Enjoy your new X3, and thanks for sharing this wonderful feedback!
Great People!
by Robert Sharp on 07/11/2024I recently purchased a new BMW from Tom Bush BMW of Jacksonville. This is the fourth vehicle I have bought from the family of dealerships. I have been blessed each of these times to receive wonderful service in all facets of the purchase. I… would not be coming back if not for this first class treatment. The salesman, Abe Powell-who I have had the good fortune to utilize previously, was exceptional as before. Sheila-the finance manager was superb as was Rob-the sales manager. I will be back again!Robert, we're delighted to hear that Abe, Sheila, and Rob provided exceptional service once again at Tom Bush BMW Jacksonville. Thank you for your continued trust in us! Enjoy your new BMW!
Tucker Amazing
by Lori Furman on 06/18/2024Tucker is a consummate professional who went above and beyond to resolve a significant failure by BMW roadside service. We highly recommend Tucker, in the service department as well as their whole team. Thank you.Lori, thank you for recognizing Tucker and our team at Tom Bush BMW Jacksonville! We're glad to hear he provided exceptional service.
Tucker Amazing
by Lori Furman on 06/18/2024Tucker Service agent was amazing with professional service. We came to this dealership because of a flat tire and failure of BMW Roadside Assistance who did not come when called. We appreciated him going above and beyond the call to resolve… the many issues we were having.Lori, we're delighted to hear that Tucker provided exceptional service during your visit to Tom Bush BMW Jacksonville. Thank you for sharing your experience and recognizing his efforts!
No Worries
by TerriA on 06/02/2024Dropped off car for service. Everyone in the Service Department was professional and pleasant. Received updates on work that needed to be performed, and work was performed timely.Terri, we're delighted to hear that our service department at Tom Bush BMW Jacksonville provided you with professional and timely service. Thanks for sharing your experience!
Tim, we're delighted to hear that Zack and the team at Tom Bush BMW Jacksonville made your complex deal a positive experience. Thank you for choosing us and sharing such wonderful feedback! Enjoy your new ride!
by Tom Bush BMW Jacksonville on 04/18/2025