Tom Bush BMW Jacksonville

Today 9:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Tom Bush BMW Jacksonville

4.6
Overall Rating
(21)
Recommend: Yes (19) No (2)
Write a review: Sales | Service
sales Rating

2021 X-5

by Ed Secunda on 11/24/2020

I had a great experience with Abe at Tom Bush. He did a great job finding the car I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

126 Reviews
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sales Rating

2021 X-5

by Ed Secunda on 11/24/2020

I had a great experience with Abe at Tom Bush. He did a great job finding the car I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Poor service

by Julianne on 10/28/2020

If I could give zero stars I would.. I have NEVER had a smooth transaction at this dealership. Tanner my service rep, was a complete joke, BJ the service manager is as well. Tanner wrote me a hand written STICKY note that they didn't replace a filter because they did have it. But he wanted to make sure that I knew he didn't charge me for it... Isn't that just standard? If you don't receive a service you dont' get charge for it.. Its not a favor or above and beyond what they should do!!! It is just YOUR JOB!!! I called Brian James (BJ --BMW Service Manager) twice and ask for a call back to see WHAT filter wasn't replaced (because they were unprepared for an oil change appointment), I haven't heard back from him. This is an unacceptable way to do business especially for BMW. DO BETTER!!! NO EXCUSES!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Patel

by Jeff G on 10/02/2020

Just leased a new 2021 x3 from Jitendra Patel. I am a repeat customer because of how well he took care of me in my prior lease of a 2017 x3. This time was no exception. Patel, as he goes by, was courteous, attentive, professional and dogged in working to find me a great new x3 at a price that was fair and affordable. Five stars!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Todd tHOMPSON

by Todd Thompson and Tom Bush on 08/10/2020

I always deal with Todd Thompson. I have purchased three new BMWs from him. He always goes the extra mile and is very courteous ,knowledgeable and professional. I have dealt with all facets of Tom Bush at Atlantic including sales. service and collision . No problems with the cars but wanted the last one to be tinted which was done in record time for me. Can't go wrong with Tom Bush at Alantic.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

First class service

by Excellent sales personnel on 08/08/2020

Very helpful, responsive sales person. Very knowledgeable about car and features. Low pressure. Found the car I wanted.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Experience

by Peter Menendez on 05/08/2020

My wife was looking for a new car and was undecided on which car to buy. She knew she wanted a higher end car so after looking at Lexus we decided to go look at BMWs at Tom Bush BMW in Jacksonville. I called the BMW dealership and asked to speak to a sales representative they transferred my call to Abraham Powell. I explained to Abraham that my wife is undecided and we just wanted to come look and perhaps test drive a car to see if she likes the car. Abraham was never pushy with us and didn’t try to sell us something we did not want. Once we showed up at the dealership he showed us a few cars and after the test drive my wife was in love with the car. Abraham was completely transparent throughout the car buying experience. Even the BMWs sell themselves out without Abraham we would never of bought the car. Abraham was extremely professional throughout the buying process and even went out of his way to come in on his day off to finalize the deal.I highly recommend this dealership and if possible ask for Abraham.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Bush is the Best

by Olddoctorbob on 02/26/2020

My wife and I were very pleased with Sheree who helped us sort out options for a Mini Hybrid. She guided us through the process with patience, sincerity and competence. Best of all, there was absolutely NO pressure whatsoever! We wish all purchases were so easy!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Don’t waste your money with Tom Bush BMW

by Brent on 01/18/2020

Look at all unhappy customers. They all have same theme. If you have any issues, Tom Bush BMW/ Brian Bush will not stand by their work or lack of work. Find a place that cares about you and your car. Don’t waste your time and money.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

New BMW Lease

by Mohammad Chatila on 11/22/2019

Wes and Dan made my leasing experience fairly easy and it was not a lengthy process at all. Quick, straight to the point, and a fair deal for everyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

New car experience

by Esnyder170 on 10/13/2019

The new car experience was handled professionally by Dan Sorenson. There was no stress at all and Dan and the staff worked great through the entire process including the finance department.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service

by 1st time customer on 10/03/2019

I can’t remember the last time I had service at a dealership where the car was ready before they initially estimated and without my having to ask for status. Very satisfied customer.

  • Recommend this dealer? Yes
sales Rating

Love my new BMW

by Scott Albert on 09/15/2019

I purchased a new BMW today and worked with John Banar. John made the process easy and took away many of the pain points typically associated with the car buying process his communication was fantastic and went out of his way to go above and beyond. Highly recommend and great car too!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Certified Car Sales at Tom Bush BMW

by Z4 experience on 09/14/2019

Had a great experience with Sales Rep Nate Bailey. He listened to understand our needs. He helped us understand the products and differences among them. He searched until we found the right car. He was patient with our questions and our indecision. We will seek him out for our next purchase. We have made a new friend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Professional Sales

by Br539 on 08/06/2019

Tom Bush BMW has a jewel in Abe Powell. What a pleasure as a salesman and a person. Abe’s knowledge of product , truthfulness and professionalism is refreshing. If you want to have a carefree BMW purchase- call Abe.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

BMW 430i hard top convertble

by charlesFMoore on 06/20/2019

This is my second BMW and my second experience with Tom Bush BMW. ,My sales person both times was Todd Thompson who is a great person,however, all the personnel at Tom Bush are a great team and will do everything to make sure your car buying experience as comfortable and painless as possible and will always go the extra mile.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience ordering our first BMW

by JLancton on 06/05/2019

Abe Powell and the team at Tom Bush BMW made the purchase of our first BMW a great experience. They quickly responded to my initial text, and then Abe called and we spoke about what we were looking for and set an appointment. When we arrived, the vehicle we wanted to test drive was ready. Since we wanted a particular color combination, we had to special order. The process was simple; a large screen TV let us see the options clearly and making the lease deal was easy. Abe kept in touch frequently on the build status. When we went to pick it up, Sheila in Finance was quite simply the best Finance person we've dealt with. She gave us the options, wasn't pushy, and we were in and out quick. Their White Glove Delivery blew us away. We love our new M550i and cannot recommend Abe and the team at Tom Bush BMW highly enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Dealership

by Maddog50 on 05/25/2019

Our salesman Castro was most helpful. Everyone was very professional and honest. It was a great plus they have a tech specialist to help explain how to take advantage of advanced technology in the car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wesley was GREAT!!!

by JaxDomino on 04/18/2019

Wesley Castro worked with me via email on various options when it was time to return my leased X1. We went back and forth or rather I did. He was patient and got me the deal I wanted on a new 2019 X1 for my wife. We had the loan approved before I showed up at the dealer. It was just the normal paperwork after that. They took care of the lease return and purchase in under 2 hours. Sheila the Finance Manager was very nice and professional and explained everything. I have purchased several BMW's from Tom Bush and have always been treated nice. It is a good dealership. But ask for Wesley if you're in the market.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchase of BMW X7

by profmorin on 04/03/2019

Excellent experience in purchasing the daunting new X7 SUV. Sales person Dan Sorenson was courteous, informative, personable, and let the vehicle sell itself. He kept me informed every step of the way. Provided sound advice on a whole range of issues, answered all my concerns,

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Jacksonville Tom Bush BMW

by X3 on 02/01/2019

We were met by Don Sorenson upon entering the dealership. Don was personable and pleasant and his knowledge regarding BMW vehicles was impressive. Dan was never pushy as far as making a purchase. He was most patient with me as I am a first time BMW owner/driver. He explained each feature, helped set up my phone, and never was in a hurry. I would ask for Dan again without hesitation. The financial office also made it easy. Sheila was also personable and made the entire process easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Definitely Recommend Tom Bush Jax

by RegiK on 01/24/2019

If you are in the market for a new or used vehicle go see (or call, text, or email!) Steve Garcia - ask for him by name - you will be glad you did! I began corresponding with him Monday morning via email/text about a particular car and price I had to have and before 11 am Tuesday morning I drove away in that very same vehicle! (they were closed on Sunday or I am sure I would've had it sooner.) Steve & everyone I dealt with at Tom Bush Jax were fantastic and I would definitely recommend them!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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