Customer Reviews of AutoNation Ford Tustin
Purchase with Anthony Calvillo
byon 04/25/2024
By leaving a completely honest and informative review for other future buyers to get an orientation to the brand and service in this Dealer could provide advice. Upon arrival, Anthony greeted me friendly, answering my questions about various Ford vehicles and showing me suggestions or possible purchase or leasing options. The best thing that can be highlighted is the honesty and support to acquire a vehicle and the professionalism without lies that the seller and the financier provided, since knowing about cars and sales numbers are two different things and they can help you in both things at the same time to get a better experience and decision when purchasing a vehicle at the best price and convenience for the buyer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase with Anthony Calvillo
byon 04/25/2024
By leaving a completely honest and informative review for other future buyers to get an orientation to the brand and service in this Dealer could provide advice. Upon arrival, Anthony greeted me friendly, answering my questions about various Ford vehicles and showing me suggestions or possible purchase or leasing options. The best thing that can be highlighted is the honesty and support to acquire a vehicle and the professionalism without lies that the seller and the financier provided, since knowing about cars and sales numbers are two different things and they can help you in both things at the same time to get a better experience and decision when purchasing a vehicle at the best price and convenience for the buyer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A nice start with a bad finish
byon 03/27/2024
I went in planning to finance a vehicle purchase. The sales guy Gustavo was nice but ultimately just a front for his bosses, and not an advocate for you. 5/5 friendliness but 2/5 for helping you get what you want. Immediately after I had decided on a vehicle, they immediately started pushing hard for me to lease the vehicle instead. I expressed several times that I would prefer to buy, but ultimately, they convinced me I would save more money via leasing. In the back, after reviewing their numbers, it did not save me money. Called them out, they came back with a much more lowered total payout, but with 48month lease period and a higher money factor. I signed, and took the vehicle home. Three weeks later, I went in to buyout my lease. They tried to dissuade me by telling me ford would clawback rebates, that I needed to sign a no-sale contract, adding additional buyout fees, wasting hours of my time waiting around, and that I couldn't buy the lease out despite my contract saying otherwise. I had to find another dealer to process the buyout in the end. Look, I went in wanting to finance a purchase, instead I ended up with a cash purchase that took way too long and probably left everyone unhappy in some way. Would recommend trying to find a more honest dealership. Also don't lease unless you know what you're doing.
Truck purchase
byon 02/28/2024
We enjoyed our salesman Jonathan Angel. He made the experience comfortable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very satisfied with the quality and service at Tustin Ford!
byon 02/21/2024
My experience at Tustin Ford was a memorable one! They answered all my questions and the whole process of buying a car was fast and easy! Definitely recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2023 Ford Escape
byon 02/12/2024
Overall everyone was really friendly. Anthony answered all my questions and concerns.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New service agent and technician
byon 12/11/2023
Went in for oil change and service. Terrible video of car showing me areas leaking was texted to me. It was 65% unintelligible and didn't show the problem areas! I had to call Service agent Armando to get more information. He advised me of problem and to replace parts for $2800. There was no breakdown of parts and labor. I asked a few key questions. It was very clear he didn't have answers. I spoke with manager who was defensive of Auto Nation Policies that allow such a terrible video be sent to a customer. I asked a few novice question regarding the problem which prompted manager to review the leak with his technician. The manager told me, "the leak is very very very slight and can be watched over time". Common sense saves the day again, and I saved myself a bundle of money. Very disappointing that I know more than my service advisor and his manager. Service used to be a 10. This day it was a 1.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
ALL I WANTED WAS A MODULAR BUMPER.
byon 12/05/2023
I asked the sales rep for a modular bumper on my new bronco. The sales rep assured me that although they did not have it in stock, I was gonna get it in a couple weeks. A few weeks go by and the sales rep calls to tell me that my bumper is there. when I show up to pick it up, it appears that he only ordered the Safari kit, which is a small piece of metal that attaches to the bumper I wanted. He made a mistake in ordering the wrong part now he tells me that I cannot order the modular bumper and he cannot give me a refund whatsoever on the spare part that he ordered by mistake. I was punished and paid for somebody else’s mistake, and to this day, they refuse to make it right, I’ve tried multiple times to get in touch with someone and they basically told me to go F myself
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Repair of my Ford Focus
byon 12/01/2023
Great service and communication. Christian Kirk has been my go-to guy for awhile and he’s just the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Experience
byon 11/30/2023
I worked with Daniel, who was very polite and knowledgeable. The oil change serve was completed and I was able to retrieve my vehicle within a few hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Didn't get a loaner despite vehicle needing 2-3 days of service
byon 11/24/2023
I like AutoNation Ford and I enjoy the relationship I have with my service technician. This review pertains to the experience I had with AutoNation rather than with the tech. I am a bit disappointed with my last experience because I had an open recall and an electrical issue with my windows. I called into the service center before my appointment and was informed my car would need to be in the shop for at least 1-2 days and that I would be given a loaner. When I dropped my vehicle off, I asked for a loaner but was denied one. I had no car or means of transportation that entire time. The shop knew this was going to be a long task so I am a bit perplexed why I was not given a loaner car. I had to arrange work rides and pay for my own Uber for the next 2 days. It is more of a bummer because I have always had a good experience with AutoNation Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Service Department
byon 11/20/2023
It does not seem often that one finds an automobile dealership that does a great job with service. Auto Nation Ford in Tustin has a really great service department. Bob Selff is an exceptionally qualified service povider who understands the concept of customer service. I could not be happier.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service experience
byon 11/16/2023
Brittany at Ford Auto Nation in Tustin provided a great experience. She helped me because the person my appointment was scheduled with was not working. She was friendly and efficient. I have worked with her before and have always had a good experience with her.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 11/14/2023
I just needed a 50K checkup. The process was easy to schedule an appointment, and the customer service when I was at AutoNation was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Check engine diagnostic
byon 11/05/2023
Took a few extra days but they found the issue. Got the repair done and my car passed smog
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Armando was great!
byon 10/27/2023
Armando was great! He was very professional and he went out of his way to help me. I really appreciate it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic Experience.
byon 10/21/2023
Quick and Easy!! No pressure, professional and couldn’t ask for anything more then the service and assistance I received from Johnathan very knowledgeable and friendly. I would ask for him personally 👌🏼
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 10/17/2023
I thought that having your car serviced at a dealership would always be a terrible experience. This is my second visit to AutoNation Ford Tustin for service. Thanks to Christian for your professionalism. You make your job look so easy, even though I know it is a stressful job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Retired
byon 10/15/2023
Replacement of tire. Handled in accordance with timeframe service advisor provided. No issues encountered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent, very helpful
byon 10/13/2023
Ordered a new Ford bronco. It was a long wait, but finally got it. The sales people at AutoNation Ford kept me informed every step of the way special shout out to Sean and Elmer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service experience
byon 10/12/2023
Christian at the service department was great! Extremely helpful and everything was great. I came here as other dealerships in the area have service teams that are rude. This was a great experience unlike the other dealerships!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Nation Ford Tustin CA
byon 10/09/2023
My Representative was Mr. Jarvis who was on time, had the car I wanted ready to go, pulled up right in front. He showed me some of the key features and took me on a test drive. He was very professional and definitely sold me on buying from Tustin Ford before I even showed up to my appointment in person. I couldn't be happier with Mr. Jarvis and the Tustin Ford team. My wife is currently in a Jeep Gladiator, but she definitely wants to look at trading in for a Bronco. I already know we're going straight to Mr. Jarvis at Tustin Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments