AutoNation Ford Tustin

I asked the sales rep for a modular bumper on my new bronco. The sales rep assured me that although they did not have it in stock, I was gonna get it in a couple weeks. A few weeks go by and the sales rep calls to tell me that my bumper is there. when I show up to pick it up, it appears that he only ordered the Safari kit, which is a small piece of metal that attaches to the bumper I wanted. He made a mistake in ordering the wrong part now he tells me that I cannot order the modular bumper and he cannot give me a refund whatsoever on the spare part that he ordered by mistake. I was punished and paid for somebody else’s mistake, and to this day, they refuse to make it right, I’ve tried multiple times to get in touch with someone and they basically told me to go F myself