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AutoNation Ford Tustin

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AutoNation Ford Tustin
2 Auto Center Dr, Tustin, CA 92782 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4.53 out of 5 stars (102)
Recommend:
Yes (29) No (5)
Service Rating
4.68 out of 5 stars (107)
Recommend:
Yes (74) No (5)
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Dealership Service Review

3 out of 5 starsservice Rating
Didn't get a loaner despite vehicle needing 2-3 days of service
Written by Jintaztic on 11/24/2023
I like AutoNation Ford and I enjoy the relationship I have with my service technician. This review pertains to the experience I had with AutoNation rather than with the tech. I am a bit disappointed with my last experience because I had an open recall and an electrical issue with my windows. I called into the service center before my appointment and was informed my car would need to be in the shop for at least 1-2 days and that I would be given a loaner. When I dropped my vehicle off, I asked for a loaner but was denied one. I had no car or means of transportation that entire time. The shop knew this was going to be a long task so I am a bit perplexed why I was not given a loaner car. I had to arrange work rides and pay for my own Uber for the next 2 days. It is more of a bummer because I have always had a good experience with AutoNation Ford.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Theo Sanders on 11/26/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Ford Tustin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (877) 357-5524 to discuss what we can do to help.
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