AutoNation Ford Tustin
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A nice start with a bad finish
Written by 03/27/2024
onI went in planning to finance a vehicle purchase. The sales guy Gustavo was nice but ultimately just a front for his bosses, and not an advocate for you. 5/5 friendliness but 2/5 for helping you get what you want.
Immediately after I had decided on a vehicle, they immediately started pushing hard for me to lease the vehicle instead. I expressed several times that I would prefer to buy, but ultimately, they convinced me I would save more money via leasing.
In the back, after reviewing their numbers, it did not save me money. Called them out, they came back with a much more lowered total payout, but with 48month lease period and a higher money factor.
I signed, and took the vehicle home. Three weeks later, I went in to buyout my lease. They tried to dissuade me by telling me ford would clawback rebates, that I needed to sign a no-sale contract, adding additional buyout fees, wasting hours of my time waiting around, and that I couldn't buy the lease out despite my contract saying otherwise. I had to find another dealer to process the buyout in the end.
Look, I went in wanting to finance a purchase, instead I ended up with a cash purchase that took way too long and probably left everyone unhappy in some way. Would recommend trying to find a more honest dealership. Also don't lease unless you know what you're doing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Andy James on 03/28/2024
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (877) 357-5524 to discuss what we can do to help.
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