DCH Ford of Thousand Oaks
Customer Reviews of DCH Ford of Thousand Oaks
Stay Away!
byon 04/11/2024
Unhappy does not do justice to my experience. This place wants to get you into their dealership and then try to get you into a bad deal. I walked and got the deal I wanted from the Ford Dealership in Oxnard. All done over phone, text and email, with the card delivered to my home. Should've read all the other reviews before even giving them a chance at my business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Run away, as fast as you can
byon 01/29/2024
This was our first American car since 1995, so we were excited about the Mach-E and loved that it was dog friendly with the split fold-down seat. Our dog Chewie loves it. However, our dealership experience was a nightmare. Dirty deals, after-the-fact changes, missed appointments, lying, misogyny and a complete lack of ethics and integrity are the de facto approach from the two sales team members we encountered at DCH. We blame ourselves as well. We were warned by many, many people about this dealership (you may have been too). But don’t let the 4-star Google reviews fool you. There are holes in that system. Check out dealerrater.com, cars.com, and BBB.com and others to see the consistent 1’s which more accurately represent our experience. We were fooled by the 4’s as well. A Few Highlights: -Vehicle provided with 30% charge (Ford recommends not going below 20) -Lying about options on car, after we bought it (had do deal with GM and now dealing with Ford Corporate) -Our Salesperson made an appointment with us after we bought it and didn't bother to show up. He knew it was his day off and made it anyway. -Rude comments and tone to my wife, until she set them straight. At one point it got so bad, my wife and I had to laugh. Seriously. It was like buying a car from a frat house. The desperation to sell a car is pathetic. In contrast, a month later, we had a vastly different experience at Vista Ford in Woodland Hills, where our family purchased a Full-sized Outer Banks/Sasquatch Bronco. The professionalism and respect shown there only highlighted the deficiencies of DCH Ford. Vista is family owned, DCH is a giant corporation that owns many, many dealerships. Apparently, they attract the c-level salespeople who learned their techniques from watching Wolf Of Wall Street in the chapter room. BTW, I sent a 3 page letter documenting this to Ford, and was informed that they do customer service surveys only on certain cars. They didn't care. American cars. I see you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Excellent Service
byon 06/18/2022
This was my first time at this dealership. Everyone was very friendly and went out of their way to help. Juan Mora listened to my cars issues, guided me through the process, and sent me updates. The shuttle service was helpful and my driver Zach was also very friendly as was everyone. The car was well serviced. I am very pleased with the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Please do not buy a car from DCH Ford
byon 06/15/2022
Please do not order a car from DCH Ford of Thousand Oaks. My fiancé was keen on the new Mustang Mach-E and as such we went to our local ford DCH Ford of Thousand Oaks back in November of 2021. The sales associate was very helpful, we had created our desired car and placed a $1500 deposit. Waiting time was roughly 6-9 months, but considering the state of the car market that is fine. Months pass by as we see the car being built and ready to be shipped to the dealer on May 2nd and she was so excited! Just awaiting the call from the dealer to come pick it up eventually, which Ford predicted via the app would be in June. She never received a call the car had physically arrived. Monday June 13 rolls around, at which point she calls to inquire about the car and provided the vin, the associate advised they would be calling back with status but no call arose. We went to the dealer physically for an update that day excited to pick up the car. The associate looked up the VIN and advised it was sold the prior week! We were shocked no ones would call us in regards to a $55,000 vehicle arriving after a 7 month wait. Associate had advised us these models sold it at a premium of 10-15k, but we kept our composure as they said, "they would make things right." They simply apologized and advised us our only choices were to wait weeks a for lesser spec'ed model, months for the model we actually wanted, or a model expensive GT model. They advised us they could take 1k off said GT model we already cannot afford. Thank you for selling our car at a significant markup and offering us 1k off! Please avoid this Ford dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great experience, improved my perception of car sales people.
byon 06/05/2018
My transaction was a great experience. I worked out a very good lease over the phone, and picked up the car the next day. The paperwork was complete and all numbers were exactly as discussed. I signed the docs, received an overview of my new car and drove off. Great dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
diagnosis
byon 05/14/2018
Three weeks to change a fuel pump, and charge me $1400.00?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Seamless experience
byon 05/13/2018
Garrett was beyond helpful and kind. He really did go above and beyond for us. It was the best experience we ever had purchasing a vehicle. And the financing portion went so quickly, which was the cherry on top!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Oil change
byon 04/15/2018
The service on my 2014 Ford Fusion was done in a timely matter way beyond my expectations. Thank you RJ Morales at DCH Ford! Sincerely, Michael P
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 03/29/2018
Great Service at reasonable rates. Why go anywhere else?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Ford Explorer Sport
byon 03/22/2018
We had a great experience purchasing our Ford Explorer sport. All of the reps that we deal with her a pleasure to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Overall Positive Experience
byon 03/20/2018
Taylor was a great help in accommodating our arrival time and making sure the vehicle was ready for us. There was no hassle or difficulty in driving the car I wanted off the lot within a reasonable amount of time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding and professional
byon 03/15/2018
Had a great and easy wxperience working with Danny Simmons and the rest of the staff. Easy to deal with and pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Phenomenal team service!
byon 01/14/2018
Each and every person who worked with me as I purchased my car was phenomenal!! I can't believe I hadn't tried the DCH Ford before (I was looking in Simi who's inventory was not what I was looking for in a used certified car). From the test drives to the trade in process to securing my interest rate and taking care of all the paperwork with my credit union, the entire team took care of me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding Experince/Service
byon 01/04/2018
Adam and his team are top notch. They were patient and detailed in their ability to assist me and my family with our purchase. They treated us like family. This crew is #1 in my book.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome!!!
byon 01/03/2018
I drove many miles to get the deal that accommodated to my budget. At DCH Ford, there was people that made sure I would leave with the vehicle I wanted. I sure did!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Brittanye is my hero
byon 08/27/2017
I was in a major rush. Brittanye told me she needed my truck overnight. She got me a rental and had the truck ready and waiting exactly when she promised it would be. Give that woman a raise!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 05/25/2017
Overall a great experience. My car was returned much earlier then promised. The service was fantastic!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superb Service and parts department
byon 05/22/2017
Purchased the car at another dealer ,but got better more professional service from DCH. They took care of the minor issue and mad e us feel like we were MVP customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bought my lease out
byon 05/13/2017
Went in, did the paperwork. They didnt try to sell anything too hard, but they did mention the usual ext warranty, etc. Fairly straightforward operation.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Terrific Service
byon 05/08/2017
Absolutely great experience from top to bottom every time I come here for service. Nice and friendly, w/ great attitudes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
exceeded my expectation
byon 05/06/2017
Thank you to Ali for an exceptional service experience for an exception value. My truck was completed by the time it was promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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