DCH Ford of Thousand Oaks

Please do not order a car from DCH Ford of Thousand Oaks. My fiancé was keen on the new Mustang Mach-E and as such we went to our local ford DCH Ford of Thousand Oaks back in November of 2021. The sales associate was very helpful, we had created our desired car and placed a $1500 deposit. Waiting time was roughly 6-9 months, but considering the state of the car market that is fine. Months pass by as we see the car being built and ready to be shipped to the dealer on May 2nd and she was so excited! Just awaiting the call from the dealer to come pick it up eventually, which Ford predicted via the app would be in June. She never received a call the car had physically arrived. Monday June 13 rolls around, at which point she calls to inquire about the car and provided the vin, the associate advised they would be calling back with status but no call arose. We went to the dealer physically for an update that day excited to pick up the car. The associate looked up the VIN and advised it was sold the prior week! We were shocked no ones would call us in regards to a $55,000 vehicle arriving after a 7 month wait. Associate had advised us these models sold it at a premium of 10-15k, but we kept our composure as they said, "they would make things right." They simply apologized and advised us our only choices were to wait weeks a for lesser spec'ed model, months for the model we actually wanted, or a model expensive GT model. They advised us they could take 1k off said GT model we already cannot afford. Thank you for selling our car at a significant markup and offering us 1k off! Please avoid this Ford dealer.