Auto Gallery Mitsubishi-Corona

by Buyer be warned Auto Gallery on 08/10/2021

To Whom it may concern: I want to let you know how hugely disappointed I am with your company. I found a Jeep for $19,975, made an appointment to see it and drove 6 hours one way to get there. Once I got there and drove the Jeep I wanted to purchase it. To make a long story short there was an addition of $11,000 dollars for "dealer additions". This is clearly false advertisement. I realize you have a disclaimer but no where in your ad does it specify what the dealer additions are or what the amount of them are. You wait until the person gets there to spring it on them. Totally [non-permissible content removed] way of doing business. I can't do much but I will be filing complaints with all institutions I can plus writing reviews to warn people about your company's false advertising practices. I will also be contacting Mitsubishi so they know how you conduct your company which has their name on it. Really, really can't believe you operate like this. It's not like the customer won't find out about the addition cost added on to the bogus sales price. I hope that I can save someone else the time and disappointment you cause, or at least keep some business from you in some fashion. I have time on my hands and have other ways of getting even. You won't even know how much time I make your staff waste chasing false customers and leads. I promise you will regret it just like I regret going there to make a honest purchase. Richard Bell

Read more

by david_s on 05/27/2020

This dealership practices Bait and Switch technique - they advertise on Autotrader.com with a Carfax supported "great deal", only to find once you get to the dealership, in my case 3 hour R/T journey that, that there is a $3,000 dealer addendum added to the advertised price.

Read more

by beave4 on 08/09/2019

his was probably one of the worst used auto buying experiences I can remember. When you think of sleazy and pushy salesmen, look at this dealership as an example. This dealership will not negotiate, at all. There prices are reasonable, but they add on Lojack to all of their used cars and require that the purchaser, purchase the Lojack, which costs an additional $695. The advertised price does not include the Lojack cost. I requested to remove the Lojack as I was not interested, and they refused and indicated that they are only making money on this sale through the Lojack purchase (which was complete [non-permissible content removed). They also refused to work with me on my trade-in. I had received valuations of my car between 2,000 and 3,000. This dealership said the most they would give me was $500. They would not budge. I received an offer from CarMax to purchase the vehicle for $3,000. On top of that, they would not offer any good financing options (my credit was not an issue) and were attempting a bait and switch tactic. I indicated that I would get independent financing because of their high interest rates, and they wanted me to sign their purchase loan (with a higher monthly and interest rate) first to move forward. The salesman I worked with was cordial, so he brought in another salesman who was very abrasive and aggressive. It was like a "good cop, bad cop" situation and they were being really pushy. I am glad I left the store without purchasing and giving them my business. They were terrible.

Read more

by Howie on 07/11/2019

I went to Auto Gallery Mitsubishi in Corona on Sat 7/6/19 to purchase a Mitsubishi Mirage. I went to Mitsubishi in Puente Hills on Sun 7/7/19 to purchase a Mitsubishi Outlander. I only make car purchases infrequently so I was unfamiliar with all the fees initially. However, when discussing price breakdowns at the second dealership. I noticed that they did not have a delivery fee and inquired about this. It was noted to be included in the MSRP window sticker already, so it could not be added again as I would be double charged, and it's federally mandated that delivery charges are uniform. I contacted Mitsubishi in Corona again and spoke mainly with Larry Romeo, the sales manager. Ultimately, he felt the double charging of the delivery fee was justified because of the sales disclosure. He offered to refund me half the extra delivery fee of $995, I declined, and in a later phone call he said there was wrongdoing on his part. I do not agree that with Larry that a sales disclosure allows him to charge me the vehicle delivery fee twice. It is a federally mandated uniform fee. Also, I am concerned this may be occurring systematically at the dealership and I would like it this to be investigated. I would encourage others to look at their pricing sheets carefully, and report any double charging of the delivery fee to the Federal Trade Commission.

Read more

by jmonty_01 on 01/30/2019

I read all the bad sales review and I had to strongly disagree with them. I never dealt with anyone from management because Efrain took care of the whole transaction very well. He ran my credit gave me a good price on the car and I was out the door really fast. Now, i wrote a reaview on google 6 months ago when I bought the car but I felt compelled to write another one. Just a few days ago I called in to ask some questions and some paperwork I need. I did not expect him to pick the phone and recognize immediately. And with out fail, he help me get everything I needed going above and beyond.

Read more

by Dont_shop_this_Dealer_unless_you_want_to_pay_more on 01/12/2019

We saw a car online and went in that day. The price WAS $5998. We were told it was still in the service department and they would email us pictures and call us when we could go see it. We never heard back from them, then saw they jacked up the price $500.

Read more