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Dealership Sales Review
sales Rating
WORST SALES EXPERIENCE EVER
Written by 06/28/2017
onI can't possibly go into all the details of our experience. We came to buy a used car and we were in the process of that transaction when everything went sideways. Everything took way longer than it should of. Every question we asked and clarity we sought was met with rudeness and condescending behavior. When managers approached us they never introduced themselves. We ended up dealing with the GM, whom never told us who she was and was increasingly rude, condescending, rolling her eyes, scoffing at us, laughing at us and raising her voice. We finally said we would not buy a car from then and then she said good we just want you to leave. At this point I still did not know she was the GM, we demanded to speak to the GM and to give us our credit app back which we had only minutes before handed over. She refused and told us to leave. Only after my husband threatened to call the police did we find out she was the GM. They would not give us our application back, even though she admitted she had not run our credit. She then started attacking me personally with insults. We finally left. We were offended and appalled at the horrific behavior of this dealership. Never have I dealt with upper management that was so unprofessional. I can only guess that she must be related to the owner because she has multiple bad reviews online describing her as condescending and rude.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
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Sam Smash on 09/02/2020
Dealer Response
Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
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