Lexus of Cerritos
Customer Reviews of Lexus of Cerritos
Review type:
Sales Associate
Amanda has been super friendly and professional!
by Gibec lee on 05/24/2025Felt welcomed and confident in the work she provided. Kept me updated on the work being done and promise time. Thank you Amanda for your help!Sales-Daren
by LEXUSRX350 on 05/17/2025I had a great experience working with Daren on the sale of my Lexus RX 350. From the moment we arrived he was kind, welcoming, and professional. He took the time to walk us through everything, answered all of our questions with patience and… never made us feel rushed or pressured. My husband and I really appreciated how understanding he was and how comfortable he made us feel throughout the process. For me, it’s important to feel at ease when asking questions, and Daren made that possible. He truly went above and beyond to ensure we had a smooth and positive experience. Thank you Daren, for your outstanding service you made a lasting impression! Sincerely, Maria GonzalezThanks so much for the warm recommendation of the team here at Lexus of Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick and easy
by EvelynC on 05/19/2025Without an appointment, they quickly accommodated my urgent need. Had it done quickly and satisfactorilyHi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you so much again for your feedback. We hope you have a great day.
Sales Associate
by AMondragon on 05/17/2025Aaron Qawasme was super friendly and helpful. He went out of his way to answer any questions we had. Made this experience very pleasant.Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Please don't hesitate to reach out if there's anything additional we can do for you.
Horrible Experience at Lexus of Cerritos – Please Read Before You Buy
by ZX on 05/10/2025I had a very disappointing experience shopping at Lexus of Cerritos, and I want to share it here to raise awareness for others and to give this honest feedback to both the dealership and the Lexus brand for improvement Early this year I… finally decided to go with Lexus TX after reading numerous YouTube reviews and testing drive a bunch of other brands. This was my first time buying a Lexus, and I was shocked by the unprofessionalism I encountered at this dealership. 1. Got different Car than what we reserved - Back in this March, I reserved a Lexus TX350 that was still in transit, after getting an attractive quote from the salesman. A couple of weeks later, I was told that the vehicle had arrived. However, when reviewing the contract, I noticed that the VIN was different from the ones I originally reserved. The salesman never informed me of this change or explained why the original car wasn’t available. I let it slide at the time since the trims were similar, but it was a red flag when I looked back 2. Unauthorized Hard Credit Pull - We intended to purchase the vehicle with all cash, so we didn’t expect a credit check. Out of trust, We provided our SSNs when asked, but surprisingly the dealership ran a hard pull without notifying us. When I raised the issue, the salesman simply said it was Toyota’s requirement and told us we could dispute it if we wanted. It was shameful that how Lexus treated our privacy and credit history so carelessly. 3. Surface Protection Not Applied - We paid one thousand buck for a surface protection package in our TX. However, when the vehicle arrived, no protection appeared to be applied. I had to pay out of pocket to get the car ceramic coated elsewhere. It was definitely one of the most horrible shopping experience. I have never seen such unprofessionalism and didn't expect that to happen in a Lexus dealership. While I’m happy with the vehicle itself, I felt disrespected throughout the entire process. I hope this review helps others. If you’re considering buying from Lexus of Cerritos, make sure to 1/ Confirm you're getting the exact vehicle you reserved, 2/ Ask clearly before providing your SSN, 3/ Double-check that any add-ons, such as surface protection, are actually providedHi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Lexus Service Survey
by Anna P A on 04/24/2025Explained thoroughly. Service completed on time, unlike my past experiences which took 4 hours for just an oil change.We are pleased to hear you had such a positive experience with us, Anna! If you need more help, our team is available to talk -- safe travels!
Lexus Cerritos
by Jsquared on 04/27/2025Sharon was very customer oriented and did a good job communicating with me.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Haroun Qawasmeh
by Josef B on 03/10/2025updated 03/17/2025Haround is a patient and transparent individual who made the car buying process smooth and straight forward for us. Having so much knowledge in the industry, he ensured that all our questions and inquiries were answered and clarified fully… - leaving us confident about the purchase of the vehicle. I highly recommend Haround to be your next sales representative for his credibility and outstanding service. Thank you for all your support.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales Aaron Qawssmeh
by Juan guzman on 02/24/2025updated 03/03/2025Really relax no pressure into buying. Really nice experience.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Thank you Aaron!
by Nina Christy on 03/01/2025Very accommodatingThank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The service is quite satisfactory.
by XiaojiaJin on 02/07/2025updated 02/14/2025My car maintenance service manager is more careful and patient, but he didn't help me clean the car after the latest car maintenance!Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (562) 263-7857. We hope to hear from you.
Service review
by Steft15 on 02/10/2025Lara was informative & knowledgable. Great experienceHi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Don't hesitate to call us if you ever need anything. Be safe on the road!
Me encantó mi servicio
by Arnulfo on 01/24/2025updated 01/31/2025Amables y. AtentosHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Drive train
by GBarrr24 on 01/24/2025updated 01/31/2025Aurora Tirado provided outstanding service. I towed my vehicle in for maintenance and she was very accommodating. She provided me with a vehicle while my car was being serviced. I’ll definitely come back to see her when it’s time to buy a… new car.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales Consultant
by Boxbuddy on 01/12/2025Aaron was very informed and helpful. We were very pleased with the service he provided with our purchase.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales Associate
by Malaza S on 01/12/2025What an amazing visit! My husband and I went to 3 different dealerships prior and I had a great experience here at the Lexus dealership. Walked in with no appointment and I got the car I needed. Our sales rep Aaron Q. Helped us and we are… pleased with his experience.Hi Malaza, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Review on purchase of Lexus ES300H
by Mark Steven on 01/11/2025All aspects of my visit to Lexus of Cerritos were great. Especially with regard to Christopher Hung. He was knowledgeable about all aspects of the this model, the options, and how to keep us within our budget.Hi Mark, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cerrito Lexus
by Bluesteel21b on 01/05/2025updated 01/13/2025Brandon Sanchez did a great job, he was super friendly and very helpful. Standup guy.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Haroun Qawasmeh/ sales consultant
by Essexboy on 01/07/2025Very helpful , and experienced.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Jesse Q on 12/30/2024Great customer service our sales rep Haroun took his time to explain the features of the vehicle worked with us to get the numbers we were looking for. 100 % recommend ask for him he will go above and an beyond !Hi Jesse, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Jersey Castillo
by Victor L. on 12/29/2024updated 01/03/2025Quick, easy and professional. Great price on my car purchase 2025 300h Lexus.Hi Victor, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Cerritos. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/21/2025