Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Home of the $450 oil change! Beware Finance bait-and-switch here.
byon 04/13/2023
To be clear, I'm very happy with the used truck I bought, and even my (limited) experience with their Service department, but the Finance guy (Alex) downright lied to me when he sold me a "prepaid" service package, ensuring me that my upcoming 60,000 mile maintenance would be covered. Well, I only discovered that what he sold me was "oil changes and fluids" when I drove an hour to get there for the 60,000 mile work. By the time they "refunded" me the package, they had pro-rated it and the one (!) oil change they had done for me so far wound up costing me $450! I'm not happy, and won't be back. I'll be taking my truck to a local service business closer to home from here out. And I will not be buying from them again. I should have known better. If you want to be left feeling like a fool too, then this is the place for you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
The Best Car buying experience ever!
byon 07/16/2021
We have purchased alot of cars, and this by far was the best experience ever! We didn't even leave our home...we live 4 hrs. away...and they had it delivered and even filled the tank when they arrived here. I am so grateful and impressed with Robin and her team! The Used Car manager had a ding fixed perfectly...this dealership has great integrity and goes beyond to please their customers! Thank you all....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Detailed Service is not detail it’s an expensive car wash only done badly
byon 06/30/2020
I schedule my vehicle for an auto detail special they had. And to be sincere I think it was a very expensive car wash not done well my seats were not even vacuumed when they were supposed to be shampooed. The window still had fingerprints on hands print it on. The detailing inside was poorly done. I initially came to Toyota service thinking it would be done professionally to my surprise it was not. Next time I would just look for somebody else to do the detail even if I have to pay more. I am putting my car out of my personal belongings to have everything detailed and those areas we’re not even touched cupholders are still yucky they didn’t even put attention to those small details pockets for the seatbelts still have crumbs seats still have hair. The other services I’ve received through Toyota have been great except this detailing service not recommended.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Unacceptable
byon 04/28/2020
First off I had to wait over a month with little to no communication with my salesman Chris unless I made a effort on multiple lines of communication. So after waiting over a month which I understand with everything going on right now believe me I know I’m a firefighter with. I had to contact Chris to find out that the truck was delivered. Chris has already sent me a price quote at this time. Day of our meeting he sends me a txt saying the price jumped up because of everything going on right now. Which is just not right, I had to wait over a month for a truck and your gonna punish me for that. Then when I show up for my appointment Chris was no where to be found and was very rude. I was prepared to buy the truck that day. But not only the price jump but the way I was treated was not acceptable. I really wanted it to work. My parents have bought cars here before. I would like to buy the truck without being taking advantage of and being so Mistreated And called a liar. Don’t buy here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Cared about my needs
byon 02/17/2020
I really liked working with Robert. He listened to my needs and helped me find the car that works for me. He was genuine and honest. I didn't feel pressured and felt like I had a friend who wanted to help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Toyota Forever
byon 09/30/2019
Extremely nice staff. Easy process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Toyota purchase
byon 09/29/2019
I really enjoyed working with Bob Weisser and am thrilled with my new car. Thanks for everything, Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Survey
byon 09/28/2019
My Customer service representative was exceptional and the work performed was quick and efficient. It is a plus getting my car washed as well..Thanks for a job well done!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 star service
byon 09/28/2019
Easy to work with good personalities Bob and Alex are both easy to work with I would recommend them to anyone else
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Nice experience
byon 09/27/2019
Staff professional and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excellent
byon 09/27/2019
seemless, straightforward, professional approach to transaction
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing
byon 09/27/2019
Great customer service and my car was done fast.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience.
byon 09/27/2019
Sales staff was friendly, helpful, supportive, and low pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Enjoyable and Laughable experience.
byon 09/26/2019
I was not pressured by your sales reps to make a purchase. The entire experience was enjoyable. Robin S was a genuinely nice person who cared about my needs and understood what I was looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Toyota service
byon 09/26/2019
Quick and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Janet R.
byon 09/26/2019
Personal support & care
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks everyone!
byon 09/26/2019
Honest, friendly, no pressure. Really went out of their way to help us.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Toyota Santa Cruz rocks!
byon 09/25/2019
First, let me say that Robin Steinberg is an excellent salesperson! (I assume you already know this) Robin is extremely competent. In addition to taking care of all the usuals, she made sure that everything went very smoothly for me. She was in contact with me not only during the sales process, but afterwards to make sure all went well. I will recommend her to all my friends most highly! Second, I appreciated the interactions I had with the other personnel at your dealer. I believe I spoke with Tom when I walked in at 9:00 am . And I appreciated working with Adam Kirkpatrick in Finance to complete the deal. My experience at Toyota Santa Cruz was positive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
good service!
byon 09/25/2019
Friendly, fast and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service
byon 09/24/2019
Mike was courteous, professional & organized. The work was done as quoted and in the time frame specified. I would highly recommend Toyota of Santa Cruz for your maintenance needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fine
byon 09/23/2019
Quick, easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments