Jim Hudson Buick GMC
Customer Reviews of Jim Hudson Buick GMC
PAMELA T JONES
byon 03/29/2024
THE SERVICE ADVISOR ROBERT HUNTER, WHILE COMPLETING ONE SERVICE ADVISED ON SOMETHING THAT WAS FOUND. IT TURN INTO A LONG PROCESS, BUT MY 2017 BUICK ENCLAVE DRIVES LIKE IT IS A NEW VEHICLE.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
PAMELA T JONES
byon 03/29/2024
THE SERVICE ADVISOR ROBERT HUNTER, WHILE COMPLETING ONE SERVICE ADVISED ON SOMETHING THAT WAS FOUND. IT TURN INTO A LONG PROCESS, BUT MY 2017 BUICK ENCLAVE DRIVES LIKE IT IS A NEW VEHICLE.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
DEALERSHIP RATING IS GOING DOWN
byon 09/14/2023
I would like to thank Mr. Neal, Mr. Tyrone, Mr. Tommy and Mr. Nahsier from the time you pull into the lane, the time your ticket is written and the time your vehicle exits the bay. Their professionalism goes a mile and greatly appreciated I say THANK YOU. Now for the shop itself, I understand GMC have to make monies but to tell a customer that it may not take that long but the book states it takes this time to complete that what we have to charge you. I don't have a problem having work done but to pay your expensive labor rate and the high part cost is awful. My vehicles sat on the lot 3 weeks. They need to get this shop under control. Every time you turn around they have a new shop manager. I still need warranty work to be completed from previous managers. The shop hasn't been the same since Mr. Nick Johnson. A customer should not have to travel 25 miles to another shop when you have one 6 minutes from u.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Poor Service
byon 08/30/2023
The technician I was assigned to was horrible. Lies after lies! My vehicle sat for 2 months and then everything wasn't repaired at that time. Poor communication skills. Needless to say if I have any repairs to be made ill go elsewhere.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service rating
byon 03/28/2023
My visit to the dealership was the first time since I moved to Columbia. I had a great experience there. The service advisor, Nik Laney was great. I will be back to have my car serviced at Jim Hudson Buick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Cat and Mouse chase
byon 04/27/2020
My wife brought me a brand new 2019 GMC Sierra back in Oct. I’ve had multiple recalls on it since being purchased. Now I have a squeaky noise when I turn curves etc. I went in a couple of weeks ago for routine maintenance then was supposed to have an appointment on 4/27/20 and given a loaner vehicle while mine is supposed to be repaired. I called at 9 that morning to confirm but no loaner offered, no call back from a service rep, no call back from the lane manager and nobody seems to want to talk to me in regards to me getting my vehicle in to be serviced when it still has warranty!! I was warned about this dealership but I had to see and experience everything for myself! Sad establishment
- Recommend this dealer? No
Mr Christie Lomas
byon 03/07/2019
Had issues with DEF on my 2500HD Chevy Duramax. Tom Dean, service writer,handled everything in a knowledgeable professional way Truck was ready when promised and they threw in a nice wash job to boot
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vibration
byon 12/06/2018
I have had my vehicle at this dealership three times for the same issue, and the problem has yet to be repaired
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Service
byon 12/01/2018
I had a very good experience during my service for my GMC Sierra. I was able to get an appointment for my service from my app. I had a headlight out but instead of just changing it out and charging me $300 they checked the existing bulb and realized it was still good. I appreciate that. The service was fast and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic!
byon 10/27/2018
I had just purchased my car and was experiencing issues with the engine and the battery. I took the car to three different mechanics under warranty and still had issues until I took my car here! They did a great job and were very friendly and approachable. It has been about a month and my car is running great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service
byon 10/21/2018
courteous & professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repairs
byon 09/14/2018
Shaun did a great job taking care of us. He kept us informed and had everything ready on time. He was able to get us a loaner car and then had our car delivered to our home once it was ready. This was very helpful due to my husband being disabled. We appreciate everything Shaun did to make this easy for us. The Goff's
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 09/11/2018
Outstanding service as always. Prompt and courteous associates. Quick turnaround on repairs or issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service from the service department
byon 09/11/2018
The service manager that took care of me got me in and out in a very rapid time. He was very polite and took the time to even thank me for my service. This young man deserves a raise and a definite praise!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experence
byon 06/23/2012
Great to deal with, worked with the internet department.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Why should you buy from Jim Hudson Buick GMC? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in COLUMBIA. Visit us today to discover why we have the best reputation in the COLUMBIA area.
1 Comments