Sam Pack's Five Star Ford Lewisville

by Ford150 on 01/09/2017

After buying my truck I wanted to change and take off some package deals that I never used. Luke was his name most horrible customer service couldn't explain anything to me and didn't want to deal with me just had an attitude. Sales was awesome Xavier!

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by msredmagnolia on 05/11/2015

Buying the first car for my granddaughter has been fraught with trouble. While we (me, my daughter and granddaughter) enjoyed the buying experience with Danny Guerrero, everything went down hill from there. First we found out the fuel gauge was broken, then the very next day the vehicle wouldn't start for my granddaughter. So much for their ?? point inspection! The car is in the shop now. Then they gave me wiring instructions to pay for it and they didn't work with my bank, USAA. I called to see if I could get better instructions and their Business Manager, instead of calling me back as promised, very rudely called my daughter and threatened to take back the vehicle. You might as well, Mr. Business Manager, it's already in your Service Department!! My granddaughter is disappointed and this does not sit well with grandma! My son needs a vehicle and I told him to see Danny, but I'm going to call him back and tell him not to go there because their inspection process is evidently no good and the Business Manager is rude and unreasonable. He doesn't know who he's dealing with; you're going to find this review in as many other places as I can find.

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by Pjruss14 on 12/13/2014

I had been searching for a F150 for a couple of months online. I did a lot of research online on various dealers in the DFW area- checked Customer Reviews, Pricing, etc... I came across Sam Pack Ford- Lewisville while searching for trucks on Cargurus. I found a truck I really wanted at a great price! Aftee 'chatting' with Amanda Cyrus online at the Sam Pack website, I made an appt to go to the dealership. I contacted the dealership to inquire about financing before arriving at the dealership ( I had filled out an application online). Lincoln, sales rep, contacted me to let me know that my financing was good but that the truck I had wanted sold the day before. Lincoln found another truck on the lot and sent me photos via text message to see if I might be interested. I drove to the dealership, walked the lot with Lincoln where he showed me some other options based on my price range. I was very impressed with his customer service and the fact that he didn't try to sell me a truck that was far more expensive and out of my price range. Lincoln was very knowledgable about the truck I decided on- sitting in the truck with me and going through ALL the information on the truck. He explained exactly what Ford Certified meant without me asking. When I test drove the truck, Lincoln was very informative about every detail of the engine and how it worked and the advantages of Ecoboost. Once the test drive was complete, we sat down to discuss my trade and financing. Again, Lincoln was very polite and asked me ( after assessing my car) what I had expected to get for my trade. Once a monthly payment option was decided on, I was asked if this would work for me. At NO time did I ever feel pressured or haggled into buying the truck. Lincoln was also very thorough in explaining exactly what the warranty covered. In the Finance Dept, Chase, took care of going over my financing. Again, a great experience! Chase explained every detail of my deal and all the options. I received a better APR than I had been quoted at other Dealerships and a fair purchase price for the truck. I had checked various pricing sites to compare what Sam Pack was asking for the truck, and they were very competitive with their pricing. The only down side to my purchasing experience was being at the dealership from 1pm-4:30pm to complete the process ( I know this is typical time frame for purchasing a vehicle) so I was in Friday Rush Hour traffic getting home. Once my deal was finished and I was handed the keys I fully expected that the staff was done with me and happy to have just made a sale. To my surprise, this was not the case at all. Art, a very friendly and helpful staff member, walked me to my truck and walked me through how to use all the options on my truck. As someone who works in retail, I consider this outstanding customer service. I was very impressed by the friendly knowledgable staff at Sam Pack Ford Lewisville and will purchase my future vehicles from them.

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by brianrebecek on 06/27/2014

I want to praise Zach's customer service. I purchased a new vehicle for my wife from Zach last week, and Zach was my salesperson. Zach was very professional, courteous, and attentive to our needs. After we picked up the vehicle and drove it home, we noticed that there was some damage to the paint and that the remote start feature was not functioning. I contacted Zach and he has facilitated making sure the issues are corrected. I also want to add that the price negotiation process with Zach was smooth and fair. Zach is an asset to your dealership.

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by tdaily on 03/07/2014

The 5 Star Ford buying experience was amazing. Our sales guy, Dan B., was wonderful. He made us feel at home. He joked with us, but then let us know, he wanted us to be completely happy and he would settle for nothing less. INCREDIBLE!! It happened!!! We really did walk away feeling elated and over the top happy with our purchase's (we got two cars that day). I would say to anyone who wants a Ford, go to 5 Star, you guys are awesome.

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by bradbecky on 03/03/2014

worked with Chase B. and he went above and beyond the call of duty to make sure we were happy with our purchase and that every question or need that we had was met. everyone in the dealership was very nice and helpful, we are thrilled with our purchase, and we will visit them the next time we are looking for a car and we will seek out Chase for that purchase. He found the perfect car that we were looking for!! Thanks Chase!! This was our first time at the Lewisville location but it won't be our last.

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