BMW of Gainesville
Customer Reviews of BMW of Gainesville
Unorganized and poor sales policies
byon 01/09/2024
I was communicating with their sales team about a pre-owned vehicle. I called about it, said that I was familiar with the car, and was very interested in buying one with the same exterior/interior colors. I said I could not drive down that day but could take time off work the next day to drive 2.5 hrs to see the car in person. I asked if there was a way to put a deposit on the car so they would hold it for me until I could see it but was told that’s not an option, but the keys would be set aside for me if I told them I was on my way. I made an appointment and they called me twice the day of my appointment to confirm I was coming. I asked if the car was still going to be there when I got there, as I was driving 2.5 hours to see it, and was told yes. But when I got to the dealership, a sales associate casually said that a guy was in the process of purchasing the car at the very moment/deal was already made. I was shocked. I told him I had an appointment and had driven in to look at the car, and he just kind of shrugged and said he had been working “six deals that morning” on the car. I wasted five hours of my time and barely got an apology.
[non-permissible content removed]. Run away from BMW of Gainesville
byon 11/23/2023
People in BMW of Gainesville are [non-permissible content removed]. They advertise lower prices on their website but when you go there to their show room they will provide higher prices in their quote. Run away from this dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
A very unprofessional experience…
byon 03/30/2022
I had purchased a new BMW from this dealership four years ago and had a great experience. As a result, I gave them the opportunity to sell me another new car. My first contact with a sales person was disappointing and exposed a lack of professional courtesy. My second contact resulted in a sales contract based on the wrong car. I have found this particular sales person to be borderline incompetent and very unprofessional. I would expect more from a BMW dealership. I have contacted another dealership in the hopes that I will be treated to a significantly better buying experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Oil change - on point
byon 02/25/2022
Great job J.D. as always! Super service. Helpful. Knowledgeable. Much appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nice service
byon 02/24/2022
Efficiency
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing service
byon 02/01/2022
The service department was extremely helpful and had great customer service. JD was the best and took great care of me. He kept me posted as to the status of my vehicle as they were pretty busy. The technician Kevin’s video was extremely informative and thorough. Couldn’t have asked for a better experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professionalism with a smile
byon 01/28/2022
Great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Classy-Courteous-Charles
byon 01/04/2022
The service at Gainesville BMW was SPLENDID!! Charles took very good care of us. He stayed with us throughout the process. The process started via phone and ended with us traveling from Jacksonville to Gainesville to pickup my brand new 2022 228i Grand Coupe. Charles was due to get off work at 6pm. He stayed the course with us and did not leave until he touched on every detail of how to work our new toy. We shut the place down. Thanks Charles for making our first BMW experience a great one!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Below expectations
byon 10/28/2021
It is not acceptable to provide a time frame that cannot be honored. Communication is extremely poor. Ej.: service agent emailed the estimate a 5pm (service closes at 6pm) while the car was dropped at 10 am that morning. Thus, I need to make arrangements for transportation (work business next day) because I don't have my car ready. I was offered an apprasial at initial check in and via phone the previous day. At pick up time, and after 36h of my car been sropped at the dealership, the apprasial was not done. Excuse given by the sales representative (Gary): he did not want to interfere with the technical team while the car at the dealership. Absurd !. Same representative makes no effort to mask up when talking with clients who wear mask. Two other clients left the service lobby unattended while I was waiting to check out and pick up my car. Pros: the cleaning service did a very good job in my car Overall: do not deserve my business.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Recent visit
byon 10/25/2021
I was happy with service. Everyone was friendly and accommodating. I will continue to use for all maintenance of my vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
M5
byon 09/22/2021
Very professional with scheduled appointment. Service performed in timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Recall Experience
byon 09/17/2021
Opened up early and Carlos took care of me efficiently and professionally. Hope he recovers quick!! Repair took a bit longer than expected but waiting was pleasant and most staff took the time to say hello as I wandered around the dealership or sat waiting. They took care of the old bird and - Bonus - free car wash!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 08/25/2021
Good service overall, unexpected long wait but remedied the situation quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Sales Experience
byon 08/03/2021
Easy sales experience with excellent staff. The only hiccup was at the end when we were told that the limit for plastic was $5000, and we needed to provide more and only a check would do and we did not have a checkbook with us - debit card was no go. Ended up wiring the balance after we got home. Would have been nice to know before the process started. In the end it worked out fine. Overall good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dave is always very helpful
byon 07/27/2021
Dave always listens and is always very helpful. He goes out of his way to make it right!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
#1 Services
byon 07/27/2021
Great customer service. Consistent updates on timing and any changes concerning your visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gainesville BMW #1 in customer service
byon 06/30/2021
Shopping for a new or used certified BMW, look no further. The sales team is willing to go above and beyond to satisfy customer needs and you won't find better pricing. It was definitely worth my 5 hr drive from GA to FL. Ask for Gary!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
They helped me with why I wanted
byon 06/10/2021
Friendly personnel and very attentive. They will help you find what you are looking for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
my first BMW. Love it!
byon 06/07/2021
Gary & Leo are resourceful and helpful. Thank you. Two super stars. Keep up your exceptional service and quality.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing and Caring.
byon 04/22/2021
When I first arrived I wasn’t sure that I would even qualify never the less I expected another bad car experience.Charles and his team was amazing at answer questions, making sure they did everything they could to help and made sure that I left with a car.They crunched numbers and was able to get me in a nice car at a affordable price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wife’s new ride
byon 02/16/2021
They are very customer oriented and go out of their way to make the process seamless and smooth. They also have good coffee and energy drinks LOL.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments