Rhinelander Toyota
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Customer Reviews of Rhinelander Toyota
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Poor sales personnel
by Bo on 03/31/2023Because the model I was looking for was not on the showroom floor. The sales personnel look stunned when I asked how I could purchase a new car. Left and purchased a car elsewhere.Sold me a beat up car not as described, terrible service
by Zawurah on 04/20/2017Purchased a 2014 Audi from Rhinelander. I was buying the car from out of state, and Rhinelander has been the WORSE buying experience I've ever had. Here's just a list of their shenanigans: 1) delivered a car that immediately needed new… brakes, and new power steering. $2K repair bill immediately. This was not mentioned anywhere in the vehicles description. 2) delivered a car that was absolutely filthy inside. Dirt everywhere. Multiple interior panels were badly scraped up. Again, not as described. 3) Rhinelanders staff would ignore my repeated phone calls and emails. They said they overnighted the paperwork to me, but instead they waited an entire week, and then sent paperwork by regular mail to the wrong address 4) no temporary registration at all. Got pulled over and was arrested for driving without car paperwork (thanks Rhinelander!) 5) the entire process of buying took weeks upon weeks, with no updates and no explanations for the delays. Since when does car dealer drag their feet when you are giving them money? Their attitude is always "give us your money, now go away". Even as I write this, they still have not given me any answers to these questions. I asked to return the car, and they said NO. Go elsewhere! Other dealers have cars too, and they will treat you better!
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