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Customer Reviews of Gandrud Chevrolet

Review type:

32 service reviews
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  • Great Dealership

    5 out of 5 starsby ArthurF on 06/12/2023

    The service department got me in on time and out quickly
    • We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

      by Theo Sanders on 06/15/2023


  • Oil change

    4 out of 5 starsby Ken mraz on 12/22/2022

    It was good and service people were polite, BUT it would be nice if the seat and steering wheel were put back were they were when I came in. Thank you.
    • Ken, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

      by Lily Veronica on 02/13/2023


  • Service at Gandrud Chevrolet

    5 out of 5 starsby Terry Ly on 04/08/2021

    Everything was taken car of in a timely and professional way.

  • service

    2 out of 5 starsby Gandrud on 12/14/2018
    updated 12/21/2018

    I was disapointed that I was not informed until after the service was completed that this was covered by our service agreement. I thought I used them already. I opted out of tire rotation for the added expense I would incur at this time, funds were low. Customers should be updated prior to work so they can make changes if need be.

  • Great Service

    5 out of 5 starsby Aaron1978 on 04/06/2017
    updated 04/18/2017

    I was able to get an appointment easily. The repairs were done quickly and professionally. The quote I had been given was exactly what I paid.

  • Great service.

    5 out of 5 starsby lordbear73 on 04/06/2017

    Very accommodating. They are familiar with my car and it's requirements. I have never had trouble with service or with my car.

  • Great Service

    5 out of 5 starsby Happenstance on 02/15/2017

    I recently bought a vehicle that had been serviced at Gandrud. Amanda was extremely helpful providing answers to my questions and taking time even though I wasn't the original customer. If she is willing to provide that level of service, I would have no reservations to recommend her services to family or friends.
  • Power steering repair for 2008 Saturn Outlook

    5 out of 5 starsby agent4043 on 08/19/2016

    Gandrud staff was courteous, helpful, knowledgeable, and prompt. GM's taking responsibility and extending the warranty for our vehicle's common issues has returned my faith in GM's commitment to safety and quality.
  • Fantastic service, way to keep loyal customers

    5 out of 5 starsby ZLehr90 on 08/26/2015

    I had returned for an exhaust recall on my colorado, and everything went smoothly. Amanda was very helpful and friendly, as well as the other staff members I dealt with. The service was finished well within the time quoted and I have had no issues with the workmanship of the repairs. A thank you to everyone for another great visit!
  • Instant Oil Change

    4 out of 5 starsby shonkincrick on 12/19/2014
    updated 01/02/2015

    I would have rated everything as excellent and definately recommend, except for the price. I have been a steady customer, but I think you are pricing yourselves at the top end of the quick oil change market, with little difference vs your competitors to justify it.
  • Very pleased

    5 out of 5 starsby KarenE2014 on 12/19/2014
    updated 01/02/2015

    The people I had to deal with were very pleasant and I felt they were looking out for my best good.
  • Great Service

    5 out of 5 starsby Crissy49 on 12/19/2014
    updated 01/02/2015

    My service advisor is Ed Baldwin. I can always rely on him for the best service and advice for keeping my Envoy in great driving condition
  • Recall Appointment

    5 out of 5 starsby gagaKate on 11/03/2014
    updated 11/14/2014

    I was there for the ignition recall. Service was prompt and they guys in the Service Department were great, polite, friendly and answered all my questions.
  • oil/lube service

    5 out of 5 starsby Jamesll on 10/20/2014
    updated 11/10/2014

    Met quickly by service tech and my request was received in a friendly and businesslike manner. I appreciate the good service.
  • Service at Gandrud Chevrolet

    5 out of 5 starsby nerb3891 on 10/27/2014
    updated 11/06/2014

    I have been very pleased with the professionalism and dedication to the client (vehicle buyer or service visit). Our truck buying experience was very nice, we were treated with respect. The service department recently was able to get my son's truck in on Saturday, when he had his brakes go out on the way back from college. Thank you very much.
  • GMC Yukon Denali suspension

    4 out of 5 starsby fej70 on 10/24/2014
    updated 11/06/2014

    Smooth transaction. Work was done as requested, but prices for repair parts and labor are just high. I understand this is likely not Gandrud's doing alone, but it is frustrating nonetheless.
  • Feedback on timely oil change

    5 out of 5 starsby DorDorn on 10/30/2014

    I had a narrow time window and your staff insured that I was able to get out on time. That effort was greatly appreciated.
  • Oil change & Recall Service

    5 out of 5 starsby MGG84 on 10/16/2014
    updated 10/27/2014

    Oil change was prompt and didn't have any reoccurring issues due to oil change frequency. There was a recall on the transmission fluid reservoir which required a new sleeve be put on. The service shop promptly volunteered to immediately fix it and get me out the door - great service.
  • 2013 Suburban

    5 out of 5 starsby DMKosk on 10/10/2014
    updated 10/26/2014

    Very friendly and professional service from staff! Came from a small upper Michigan small town dealer and never had used the express service before, would definitely recommend to our friends and family!
  • Bad battery

    5 out of 5 starsby VirginiaRot on 10/07/2014
    updated 10/20/2014

    I had a minor issue with my new car. Gandrud stood behind it 110%. They exceeded my expectations. Thankyou for taking care of me.
  • Great Service

    5 out of 5 starsby a_mil3 on 10/08/2014
    updated 10/20/2014

    I've been to another car dealership and have been given terrible service multiple times. I decided to give Gandrud a try and have been amazed by the wonderful customer service I have gotten. I wish I would've gone to Gandrud in the beginning. Great service, great people! Highly recommended! Keep up the good work!

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