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Customer Reviews of River City Subaru

Review type:

Overall rating

3.0
3 out of 5 stars

(2 reviews)


Customer recommendations:

Yes (1)|No (1)

Enjoyable service center

5 out of 5 starsby The Lazy J on 09/11/2023

Greeted nicely on arrival, clean dealership, comfortable waiting area. Vehicle serviced, brought back clean, job done well. No leaks over the next few days so all was well.
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2 reviews
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  • Enjoyable service center

    5 out of 5 starsby The Lazy J on 09/11/2023

    Greeted nicely on arrival, clean dealership, comfortable waiting area. Vehicle serviced, brought back clean, job done well. No leaks over the next few days so all was well.
  • Big waste of money, but it could’ve been worse.

    1 out of 5 starsby Just Bob on 09/05/2023

    Arrived with a check engine light and multiple error lights. They changed the oil and reset the errors. They said if the oil change didn’t correct the problem I’d need to pay over $1500 to have the engine torn down. I took it to another mechanic who found the problem was in the transmission. They fixed the transmission and everything is fine now. If I’d followed the dealership’s advice I would’ve wasted a lot of money on unnecessary work and still had the problem.
The following reviews are more than two years old. They are not included in the overall rating.
12 reviews

  • Subaru WRX 2023

    5 out of 5 starsby WRX buyer on 07/18/2023

    The sales person at this location Alex Ly was very helpful and friendly. He made our buying experience great. The finance manager explained things very well and was also friendly.

  • Retired

    5 out of 5 starsby Randy@1 on 03/13/2023

    My Daughter and I both own A Subaru. She a Forester and I an Ascent. Both vehicles were purchased New there. Our experiences with the Service Department have always been pleasant. I feel we were taken care of and shown a lot of Respect.

  • Excellent Experience

    5 out of 5 starsby Robbie S. on 04/27/2022

    The most friendly and professional group of people! We had a wonderful and pleasant experience with the purchase of our vehicle l.

  • River City Subaru

    4 out of 5 starsby Chip in Ohio on 11/15/2021

    Buying a Subaru from River City was pretty easy and a positive experience. After our Honda CRV was totaled we did some research and decided to look into buying a Subaru. Due to supply chain problems it was hard to find what we wanted but River City Subaru was fortunate enough to have a car in the pipeline we wanted. The salesperson, Alex, was very helpful and courteous and the finance people and everyone else were very easy to work with.

  • Fantastic sales experience!

    5 out of 5 starsby Happy owner on 07/12/2021

    Everyone made our buying experience so easy and pleasant. We showed up to test drive our car with only 10 minutes till closing. Everyone from sales to finance we’re helpful, patient and kind.

  • Fantastic Service

    5 out of 5 starsby Subarugal on 06/28/2021

    I had a couple of recalls on my 2015 Subaru Forrester but the closest dealership is 2 hours from where I live. I was going to visit my son and called Riverside Subaru. They were very nice on the phone and made an appointment for me. When I arrived for my appointment, everyone at the dealership was so nice and professional and completed my service ahead of time since I was waiting for it. Very pleased with this dealership!!!

  • Great experience

    5 out of 5 starsby Carmen M on 06/07/2021

    Our first Subaru that We buy and the experience has been excellent so far. Very attentive and knowledgeable were the sales guy who took care of us. Great great service.
  • Pleasant car buying experience

    5 out of 5 starsby Happy Owner on 04/12/2021

    We had a great salesman (Alex Ly). He was very friendly and worked with us to get the correct vehicle. He is very knowledgeable about Subarus and explained many things about the Outback on our test drive. Very relaxed atmosphere at the dealership and everyone was very friendly and courteous. Have not had to use the service department but I think I will have the same experience with them. Would definitely recommend this dealership and salesman.
  • 2021 Crosstrek

    5 out of 5 starsby Charlie on 01/04/2021

    Excellent sales staff. Salesman was well informed and able to explain the car thoroughly
  • service

    5 out of 5 starsby jml1234 on 06/06/2020

    River City Subaru is a very good place to have your car serviced. Customer service department is very curtsies. and very good. I have never had to return for any service or repair.
  • Service

    5 out of 5 starsby Ascents on 03/26/2020

    Waited, on. Everyone shows interest in us and our car. We are very satisfied/
  • My Forester

    5 out of 5 starsby Forester on 12/28/2019

    Great car, great salesman. Professional but not stuffy, very friendly. Made us feel right at home and very knowledgeable about the car.
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