Honda of Sumner
Today 10:00 AM - 7:00 PM
Customer Reviews of Honda of Sumner
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185 reviews
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Good experience
by Joe Leon on 06/13/2021Have always had good service here Never any problemsA great Dealership
by Steve Williamson on 06/10/2021I’ll admit that I am not the ideal customer. I was able to not only make a great relationship with Sam, my salesperson but was also able to meet the manager and have a great experience buying my new car. Professional, warm and friendly, I… was super impressed with this team.Easy and no push buying experience, which you don't see very often.
by Igor on 04/08/2021Welcoming sales staff, everyone is busy, professional. Jamie, who helped me to buy a pre-owned Ford Raptor, talked straight business, no typical sales-person pitches or tricks. Overall very pleasant and stress free experience. Would… recommend to anyone.Great people, good prices and inventory.
by Mark on 03/24/2021In my opinion this is the best Honda dealer in the northwest.Car buying make easy
by Eric on 03/23/2021Sales people were they to help you make a good decision and make your car buying experience stress free. And with No pressure Great place to shopHonda #3
by D_L3rdHonda on 11/23/2017updated 12/01/2017The people were friendly, unlike some of the dealerships I have visited. We worked at a deal that was good for both sides.Shady and dishonest, but if you are careful you might get a great deal
by zhenochs on 11/26/2017At the end of October I purchased a new CR-V 2017 LX AWD from Sumner Honda. Jorge N was the salesman but I am pretty sure The Good and The Bad applies equally to all other salespeople there. The Good: - Their website advertised the… cheapest prices among all the sites I checked from SeaTac to Lynnwood. In fact, I think their price was below invoice. The next best price was $1200 higher and the salesman told me that most likely they will force me buy $900 worth of upgrades I don't need. - I asked over the phone whether they honor the website price w/o any useless upgrades. The salesman Jorge N. told me that they would not force me to buy anything on top of what the website advertises. - In the end they did try to push a bunch of useless stuff on me (upgrades, "investment package" etc) but after I said "no" to everything, I got my CR-V at the price from the website, the below the invoice price! The Bad: - Even after being reassured over the phone/web that nobody will try to press you to buy extras, get ready for some pressure. The salesperson will "go to talk to his manager" over and over again. They even resort to lame reasons like: "they upgrades are already there, we cannot remove them", to which you simply say: "if the upgrades were in the car that you advertised on the website, I will take them for the advertised price". - In all my paperwork they put down Odometer: 16 miles. I filled the paperwork, left a check and said I would pick the car up in a week. When I picked the car and drove it home, I realized that at the time I picked it up at Sumner the Odometer was 370 miles! That's over 350 miles over the paperwork! Most likely it was there before, I don't know. But the paperwork says 16! When I tried to contact Sumner over the phone and e-mail everybody told me: "that's no big deal, if you want, we can fix the paperwork". Huh? I want them to fix the mileage on my "new " car. - When I was picking the car, Jorge N. gave me just 1 key. When I asked in surprise where is the second, Jorge replied: "only 1 key comes with this lower-end model". OK, I swallowed that. Later, when I went to Honda of Bellevue to make another key (3 hours of my life + $135), they told me that every single Honda, even the lowest end model/trim comes with at least 2 driver keys! When I contacted Jorge, I got no reply. - I bought SkyLink (sort of Lojack) from them. They did install the device it but forgot to register with Skylink, causing me to waste some of my time on Skylink website and on the phone. Overall, I saved $1200 over the nearest competitor. Would I settle for 350 mile car and just 1 key for $1200 savings if I knew about them upfront? Likely Yes. But Sumner dealer recovered some for those $1200 behind my back through all sorts of little tricks and for that they cannot get more than 3 stars.Love Our CRV!
by TerryOrondo on 10/01/2017updated 10/13/2017Alan was friendly, low pressure and professional, and most of all, respectful! He took much of the anxiety out of purchasing a new car.Great experience at Rairdon's Honda of Sumner
by Anitajo1997 on 09/17/2017updated 10/02/2017It was excellent! Great customer service and minimal waiting time. The two gentlemen who worked together to provide assistance were very pleasant and professional to work with. Would definitely refer friends and family.Loved the drive in, no appointment necessary
by Rebalue on 09/21/2017updated 10/02/2017The Greeter was friendly completed the work under the time frame given. He Explained what other work is upcomingthat is recommended for my vehicle. Love my HondaVery helpful
by Meganjs on 09/22/2017updated 10/02/2017Your service staff is always very helpful and knowledgeable. They listen well to what your concerns are and try to help you in any way they can.Great service from Honda of Sumner for my Honda FIT
by Happy2OwnAFIT on 10/01/2017Very open, friendly, welcoming staff with great check-ins during my on-time appointment, to let me know the status. No recommendations for extra services I didn't need and answered all of my questions with patience and a smile.Honda Fit
by Karlalala on 09/27/2017I was able to walk my dog during the service and my dog was welcome to wait with me in the waiting room. There was no pressure on getting the extra service and my car was washed.Good job!!
by Davidmusser on 09/06/2017updated 09/26/2017Kind, polite, respectful. Fast! My experience with Shannon, Jamie, and Justin was exceptional. After the test drive I was presented with some buying options in incredibly fast time. I appreciate how the all honored my time as important.… Well done!!Great service
by MarkPalmer on 09/11/2017updated 09/26/2017Quick service, ready to make appointments, friendly staff. Car wash included just tops it off. Automatic opening doors are novel, and really nice when the weather is bad.Great first visit!!!!
by Jeffery_B on 09/06/2017updated 09/26/2017My first impression with Ryan was great....He was a huge asset to us taking our car to you. I will alway ask or look for Ryan in the future when dealing with Honda of Sumner. Thank you Ryan for a great first visit!!!! Your team did a… great job also......Great experience
by Toddmterhaar on 09/05/2017updated 09/26/2017The employee who I dealt with named Anna was amazing. She was the reason I returned to the dealership after she helped me with a code for my Honda Accords navigation system.No stress
by Sherylc on 09/25/2017The moment I walked in the door I felt comfortable. I met with Jamie and she was awesome! I'd been to a few other dealerships the day before and was expecting more of the same high pressure one sided conversation, but instead I was… pleasantly surprised. Jamie made what I expected to be an uncomfortable process, a stress free experience.Honda of Sumner is great!!
by colinch on 08/30/2017updated 09/12/2017Kathryn Speakes was very helpful, patient and courteous about all the issues I had with pricing and reservations. She answered all my questions thoroughly and with a smile.Recall work
by Troykg17 on 08/30/2017updated 09/12/2017Car needed recall work done. Work was done, washed & ready to go on time. Even had a loaner car for me to use at no cost to me.Honda of Sumner is great!!
by colinch1 on 08/30/2017updated 09/12/2017Kathryn Speakes was very helpful, patient and courteous about all the issues I had with pricing and reservations. She answered all my questions thoroughly and with a smile.
About our dealership
I would like to learn more about your experience at our dealership. Please contact me so that I can try to remedy the situation. Bryan Kelley, General Manager. 253-826-6800. reviewshos@rairdon.com
by rairdongroup on 11/27/2017