Honda of Sumner
Today 9:00 AM - 8:00 PM
Customer Reviews of Honda of Sumner
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The Epitome of what is wrong with Car Dealerships!
by Ray and Betz on 02/18/2024Offered a price on my trade vehicle and blamed the higher valuation on Cargurus, a Lead Generator service they pay for. I drove an hour just to find out nothing was wrong with my trade but the valuation that was given was too high for… them. They said they cancelled their “Car Guru service” . In checking with Cargurus this is NOT true. They blatantly lied to me and still pay them for Lead Generation. It’s easier to blame someone else for bait and switch practices performed on consumers A terrible dealership that gives all Dealerships a bad name.No pressure, just helpful.
by Tim on 09/19/2022We were offered help with no pressure. Mike was patient and understanding.Sales process was simple and efficient
by Ryan on 08/24/2022I had limited time and told them upfront. We completed most of the paperwork prior to being at the dealer. Paperwork was ready to go on arrival. Finished it up as promised and out the door with a new Honda.Outstanding Service!
by Dre on 07/15/2022Tommy was my salesman, he was extremely nice and he wasn’t too pushy as the typical salesman stereotypes go for 👌🏽 will definitely be coming back here for my future cars2022 Honda Sport Edition
by Viktor on 05/23/2022Great staff! Came here today to help mom purchase a new Honda HRV. Sales & finance team are very helpful and informative. If your in the market for a Honda you should definitely make this your first stop!Best sales rep
by Joselito adolfo on 04/07/2022Sales rep Samuel is nice and very patient in explaining the details of the sales, and even touring us though the different cars.Thank you Ana!!!
by El Gato on 10/02/2021Ana was amazing, she took the time to get me exactly what I needed!!3rd car purchased from this dealership
by Laura and Chris on 09/26/2021They are always pleasant to work with and very helpful. Never pushy. I have recommended them to others looking to purchase a vehicle.Best Sales Representative!
by Andrey on 07/29/2021Sam at Honda of Sumner has passion and kind heart. He strives to help and creates awesome experience for car buyer. Visit site, met with Sam and you will not regret!Loved working with Carla and Anna!
by Carissa Powell on 07/22/2021My boyfriend and I were looking for a new SUV, sumner Honda made it so easy to find exactly what we wanted and below our price range! Thank you so much Honda of Sumner (especially Carla and Anna!) We love our new Honda CRV!Excellent service
by Lord Orange on 06/28/2021Riley was very helpful and the crew was knowledgeable. Definitely will come here againA great Dealership
by Steve Williamson on 06/10/2021I’ll admit that I am not the ideal customer. I was able to not only make a great relationship with Sam, my salesperson but was also able to meet the manager and have a great experience buying my new car. Professional, warm and friendly, I… was super impressed with this team.Easy and no push buying experience, which you don't see very often.
by Igor on 04/08/2021Welcoming sales staff, everyone is busy, professional. Jamie, who helped me to buy a pre-owned Ford Raptor, talked straight business, no typical sales-person pitches or tricks. Overall very pleasant and stress free experience. Would… recommend to anyone.Great people, good prices and inventory.
by Mark on 03/24/2021In my opinion this is the best Honda dealer in the northwest.Car buying make easy
by Eric on 03/23/2021Sales people were they to help you make a good decision and make your car buying experience stress free. And with No pressure Great place to shopHonda #3
by D_L3rdHonda on 11/23/2017updated 12/01/2017The people were friendly, unlike some of the dealerships I have visited. We worked at a deal that was good for both sides.Shady and dishonest, but if you are careful you might get a great deal
by zhenochs on 11/26/2017At the end of October I purchased a new CR-V 2017 LX AWD from Sumner Honda. Jorge N was the salesman but I am pretty sure The Good and The Bad applies equally to all other salespeople there. The Good: - Their website advertised the… cheapest prices among all the sites I checked from SeaTac to Lynnwood. In fact, I think their price was below invoice. The next best price was $1200 higher and the salesman told me that most likely they will force me buy $900 worth of upgrades I don't need. - I asked over the phone whether they honor the website price w/o any useless upgrades. The salesman Jorge N. told me that they would not force me to buy anything on top of what the website advertises. - In the end they did try to push a bunch of useless stuff on me (upgrades, "investment package" etc) but after I said "no" to everything, I got my CR-V at the price from the website, the below the invoice price! The Bad: - Even after being reassured over the phone/web that nobody will try to press you to buy extras, get ready for some pressure. The salesperson will "go to talk to his manager" over and over again. They even resort to lame reasons like: "they upgrades are already there, we cannot remove them", to which you simply say: "if the upgrades were in the car that you advertised on the website, I will take them for the advertised price". - In all my paperwork they put down Odometer: 16 miles. I filled the paperwork, left a check and said I would pick the car up in a week. When I picked the car and drove it home, I realized that at the time I picked it up at Sumner the Odometer was 370 miles! That's over 350 miles over the paperwork! Most likely it was there before, I don't know. But the paperwork says 16! When I tried to contact Sumner over the phone and e-mail everybody told me: "that's no big deal, if you want, we can fix the paperwork". Huh? I want them to fix the mileage on my "new " car. - When I was picking the car, Jorge N. gave me just 1 key. When I asked in surprise where is the second, Jorge replied: "only 1 key comes with this lower-end model". OK, I swallowed that. Later, when I went to Honda of Bellevue to make another key (3 hours of my life + $135), they told me that every single Honda, even the lowest end model/trim comes with at least 2 driver keys! When I contacted Jorge, I got no reply. - I bought SkyLink (sort of Lojack) from them. They did install the device it but forgot to register with Skylink, causing me to waste some of my time on Skylink website and on the phone. Overall, I saved $1200 over the nearest competitor. Would I settle for 350 mile car and just 1 key for $1200 savings if I knew about them upfront? Likely Yes. But Sumner dealer recovered some for those $1200 behind my back through all sorts of little tricks and for that they cannot get more than 3 stars.Love Our CRV!
by TerryOrondo on 10/01/2017updated 10/13/2017Alan was friendly, low pressure and professional, and most of all, respectful! He took much of the anxiety out of purchasing a new car.Great experience at Rairdon's Honda of Sumner
by Anitajo1997 on 09/17/2017updated 10/02/2017It was excellent! Great customer service and minimal waiting time. The two gentlemen who worked together to provide assistance were very pleasant and professional to work with. Would definitely refer friends and family.Good job!!
by Davidmusser on 09/06/2017updated 09/26/2017Kind, polite, respectful. Fast! My experience with Shannon, Jamie, and Justin was exceptional. After the test drive I was presented with some buying options in incredibly fast time. I appreciate how the all honored my time as important.… Well done!!No stress
by Sherylc on 09/25/2017The moment I walked in the door I felt comfortable. I met with Jamie and she was awesome! I'd been to a few other dealerships the day before and was expecting more of the same high pressure one sided conversation, but instead I was… pleasantly surprised. Jamie made what I expected to be an uncomfortable process, a stress free experience.
About our dealership
I would like to learn more about your experience at our dealership. Please contact me so that I can try to remedy the situation. Bryan Kelley, General Manager. 253-826-6800. reviewshos@rairdon.com
by rairdongroup on 11/27/2017