Lithia Chrysler Dodge Jeep Ram Fiat of Spokane
Customer Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Spokane
julie Winkler
byon 06/12/2018
Went in to get a extra key fob. This was my first appt at Lithia and I can't say enough about Julie she was over the top, home runner as my service advisor she answered all the questions about my Jeep Cherokee, I had just bought it and wasn't sure how things worked on it I now feel very comfortable driving it. Thanks Julie PS price on key fob was kinda pricey.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 04/14/2018
Lithia has done a great job servicing my Ram 1500. I have been quite pleased with the courteous and professional staff and the timeliness of services completed on my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Look out forced Service plans attached to lower interest rates.
byon 03/04/2018
Watch for crooked finance guys selling extrened warranties with will get you lower finance rates. This is just a hook dont bite it. Walk away like I did and come back next morning with a new crew and got 3 points lower with no commitment to service plan.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
After warranty work
byon 02/22/2018
My warranty had expired when my DEF level gauge had quit working. The dealership went to bat for me with factory Fiat/Chrysler and was able to get the replacement/ repair work done under the warranty coverage. Saved me a few hundred dollars in repair costs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lifetime Oil Changes
byon 01/03/2018
Wait time was a little longer than expected but not excessive...they seemed to be short handed that morning. Customer service was very good, no complaints. Would be great if they would do a courtesy wash :-)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Julia treats customers right!
byon 10/01/2017
Julia did a great job! She was very professional and had me in a rental car very quickly as soon as she learned the tech would need my truck overnight. Very impressed! Thanks for a great job! Customer service was her top priority!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Friendly and Professional Service
byon 09/17/2017
Received friendly and professional service from Lithia Dodge-Chrysler service department. I had purchased OEM side-steps for my Ram 1500 and they were installed in less time than I had been expecting. Completely satisfied with the installation and service team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jeep Wrangler Service
byon 07/23/2017
Scott Kovalesky and his team always do well by me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cleanly add DEF to my truck
byon 07/10/2017
Fast effective service, drive in, 10 minutes, drive out! Excellent Service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
car service
byon 07/09/2017
Upfront quote. Finished the job quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Very friendly
byon 07/05/2017
Nice waiting room cool comfortable, work done in a timely matter. Our first was given back to us clean and neat. Love are little car fun easy to drive. Would come back here again give them a A+++
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 05/02/2017
I came in for an oil change and to make an appointment to have the car looked at both were done Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
ok
byon 04/27/2017
The only thing is wrong catalytic converter was not the right one but the right one is to come in soon. Scott has great PR
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
You better hang onto her!
byon 04/17/2017
The service advisor (Julie Winkler) provided the best customer service I have received in a long time. This is in regards to not only your business but all retailers and services I have utilized. She was friendly, informative and professional during my contacts with her both on the phone and in person. If I owned a business I would hire her away from you. She is a credit to your company. My customer satisfaction is at a high level because of her service. I will remain a customer because of her.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Department
byon 04/03/2017
The service department from the start to finish has and is always very professional and is truly what keeps families like ours coming back! Take them to dinner and retain this group in Spokane, WA.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good service dept.
byon 03/29/2017
I had my oil changed and tires rotated. Jason was very knowledgeable about the car and answered all my questions about future maintance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Perfect Visit
byon 03/23/2017
Let's be honest... vehicle maintenance is never the highlight of your day. However, when you can show up, your service manager (Derek) is ready for you, your tech (not sure) has the part and is installing it as the paperwork is being completed, and I'm out the door... keys in hand... barely had time to use the restroom. Thank you for valuing my time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
J.R.'s review
byon 03/18/2017
Service at this Jeep dealer is always great. Been going here 12 years. And, everyone knows me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on Renegade
byon 03/08/2017
I always get great service here. It's a busy service department but the explanations of service reformed is never rushed which I appreciate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Periodic Maintenance Service
byon 12/05/2016
This was an out of town Contract Maintenance Service performed on a vehicle purchased from a different Lithia Dealership in Missoula Montana. All the work was done in a timely manner and the service writer was very professional. M. Young
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great First Time
byon 12/02/2016
This was my first time using Lithia and I was super impressed by the customer service that I received. My Jeep had several updates that needed to be done and I was given a rental car, so that I would be stuck at the shop waiting. I was able to get some Christmas shopping done, and received a call when my vehicle was ready.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
