AutoNation Toyota Spokane Valley
Customer Reviews of AutoNation Toyota Spokane Valley
Review type:
2025 Toyota 4Runner
by AlfredC on 07/21/2025
Purchased new 2025 4Runner. They had the exact trim package I was looking for on order. Jen was great to work with and quickly helped me reserve it! Very prompt communication and she texted me the day before it arrived much sooner than… expected and the next day I completed the purchase and picked it up. Trade-in went smoothly and the whole process was hassle-free. I’ll be back!
248 reviews
Sort by:
Rav 4 service
by RonaldAllen on 08/09/2017updated 08/22/2017I'm sure they did their job but nobody spoke with me afterwards except to announce over the speaker that my car was ready....apparently the cabin air filter was dirty but nobody asked me if I wanted it replaced. My son can do it for me… however. I discovered this by reading my report.4Runner purchase
by DVaughn57 on 12/21/2016Had an absolutely outstanding experience purchasing a car at AutoNation. Adam Noone was easy to work with, did not pressure us in any way and knew what he was talking about. We could not be more happy or satisfied with him and the new… 4Runner.Very Happy Customer!
by juliewa1 on 01/25/2016Very Happy Customer! This was our 3rd Prius purchase in Spokane / Coeur d'Alene but the first time from Auto Nation in Spokane Valley. While buying a new car has never been much fun; with John Thorsen of Auto Nation Spokane Valley it… was actually a great experience. We have never had a more knowledgeable and understanding sales person as John Thorsen is. My husband too, will be trading in his car this year and we have no doubt where and who will be handling that purchase.... John Thorsen -Auto Nation Spokane Valley. Thank you Auto Nation for having such a top notch sales person help me . I am so glad I discovered Auto Nation and will never go back to the two previous dealerships. John made me feel special and gave me a great price. Julie W.Great payments
by Satchell3272 on 11/30/2015I wanted a set price and that's what I'm paying! This has never happened before, when buying a new or used vehicle.Continued satisfaction at AppleWay Toyota
by CdADustin on 02/26/2015I just purchased my second Toyota Tundra from AppleWay in last 4 years. Again, I cannot say how easy and friendly everyone was and Tim Wheeler, again went above and beyond to help me get the truck I wanted. Even going out of his way to… drive into CdA to bring me some additional parts days later. I have recommended Appleway before and will continue to do so DustinThe Wow starts now at Automation in Spokane!
by mcmahon5 on 02/20/2015Josh was very professional and helpful with our new Camry purchase. He provided the best price and service so it was worth the trip to Spokane from Tri Cities. Automation is very service oriented and we would highly recommend buying from… them. Thanks Josh!No Pressure Zone
by TMyhre on 12/19/2014We just acquired our third Prius, the last two from AutoNation and the whole experience just gets better and better. Say goodbye to the car sales stigma of yesterday, it doesn't exist here. Only great folks who truly want to help you with… every financial tool available to meet your specific situation. Highly recommended!Friendly and accomodating
by 74camarolt1 on 12/19/2014Great buying experience at automation Spokane!! Tina , mike and Clint were exceptional. Very knowledgeable and went the extra mile to accommodate us. Our family will definitely be back!!Low pressure, great people, great price, awesome inventory
by runner516 on 11/19/2014Tim Wheeler was a great salesman. He asked what I wanted and why! When we were on the test drive he was showing and telling me about the different features of my Camary. He did not just focus on the features that were important to me but… all of the features. When I told him of previous experiences I've had at other dealerships he was respectful and didn't bad mouth them. Then Jeannie helped me fill out my paperwork. She was great to talk to and answered every little question I had without a "really? That's a dumb question" attitude or look on her face. I am looking forward to my experience with the service department. I can only guess it will be just as helpful, friendly and easy as the sales department. It was made very clear to me, at Toyota AutoNation the customers wants and needs truly do come first. Thank you guys!Purchase of Car
by Quinn_Car on 11/16/2014I came in a few days prior to purchasing my car and spent a great deal of time with Blane Z. driving different types of SUV's. I told him right off that I wasn't going to purchase anything that day; I had to do more research. He was very… polite, wasn't rude or pushy, nothing like a typical car salesman. I came in a few days later with the intent to purchase my car there. Blane wasn't there but Bob A. took his place. He was also very nice, not pushy and overall very helpful. Overall, I was very satisified with my experience here. I've never had a great experience with a car salesman until Auto Nation Toyota and that to me is a huge deal.online purchase
by happydoc on 11/11/2014I just purchased a 2014 Avalon after finding it on line. Derrick Kohute was outstanding in his honest, business like approach making a great deal accomodating some purchase requirements I required. The car is a dream to drive which I did… immediately going from Spokane to Missoula MT after taking ownership, There were no additional fees tacked on the the purchase agreement we made on line.Ideal
by Lewey on 11/04/2014In short: no hitches, no fuss, no bull, no curve balls. Honest and fair from start to driving away with new RAV4 3 hours later.New car sale
by hogfan51 on 09/26/2014Had a wonderful experience at toyota automation in spokane valley, WA. working with Tim was great. he explained everything thoroughly in the process and also explained all the car functions. Truly a wonderful experience.Great Service, Great People
by jamartin44 on 09/16/2014We recently bought a Toyota Prius from Autonation Toyota and we are totally satisfied with the people there. They were not only very helpful, but the salesman, James B., listened to and respected what we wanted in a car. They are all very… friendly and knowledgeable about what they are selling. Mr. B. showed us all the great features in our Prius. Thanks Autonation!Thanks so much for your warm recommendation of the team here at AutoNation Toyota Scion Spokane Valley! It is our goal for all our staff to provide a positive customer experience and weÂre glad you are satisfied.
Great place great sales persons
by Meget on 09/16/2014Just got 2014 tundra great truck and my sales person Wayne was a great help. Made things real easy.Extremely satisfied with Customer support
by PrakJ on 09/10/2014I was searching for the highlander on internet and found one with a very reasonable price tag which I think no other dealership can offer. From the time I called up to the time I walked out with my car I received an exemplary support from… Tim W. He provided a very prompt and timely response to all my queries, prepared me with all the documentations that I would need and ensured that I had a seamless experience at the dealership. It requires lot of coordination to complete everything in a couple of hours and Tim and Jason were on top of it. Tim has changed my perception about individual handling auto sales.used rav4 great experience
by ToyotaFan49 on 08/30/2014Looking to stay in the Toyota family of vehicles, and with limited resources very pleased with all staff at AutoNation Toyota . Brad S., mike, paul, all of the team was wonderful. I bought a used rav4 that had a thunk in the steering column… and the whole team hung in there and got it fixed, no charge to me, as part of the purchase price. Thanks to everyone on the team.Smooth as Butter...From 1st Question to Driving Away in My New FJ!
by MsLaLoba123 on 08/10/2014I live 220 miles and two states away from AutoNation Toyota, but having dealt with them before, and seeing their online deals, I picked up the phone, spoke with a great salesman, and the rest is history.....within a week I was driving home… in my brand new FJ Cruiser...the great deal made it well worth the time and distance. I only dealt with three people, so reviewing the dealership as a whole, is beyond this customer/reviewer's ability to do so, but I can tell you that based on the salesman I worked with throughout the week, the finance guy, and finally, the dealership's finance director, it's basically close to impossible for me to have gotten a better deal. I am very satisfied and definitely recommend this dealership. The whole experience, start to finish.....Smooth as Butter!ROCKY START - SMOOTH FINISH
by BabyBlueRav4 on 08/05/2014When I arrived at the dealership after driving 2 hours and having an appointment to see a particular vehicle, things didn't go quite as I expected. I'm still not sure if the car was out on a test drive by someone else or at another… location, but after about 45 minutes the car was located, I was handed off to Tim W. and things began to fall into place. He was very knowledgeable about the vehicle and explained all the questions I had in a way I could understand. The rest of the process is always the worst, but everyone involved was working hard to make it as pleasant as possible. I even came in "pre-approved" from my own sources but they offered to find me a lower rate, and guess what? They did! I felt good after being advised on my extended warranty choices and didn't feel pressured to choose the most expensive. Overall, I enjoyed my experience with them as much as anyone can enjoy the process of purchasing a car! Super clean dealership!Amazing and excellent experience
by delnor on 07/16/2014Had the best buying experience ever. The staff was very friendly, knowledgeable and even accepted our counter offer on the trade in value. After the sale they went over all of the technology in the car, even sync'd in our phones on blue… tooth, walked us through entering our home on the Navigation system so we would know how to put in destinations on trips. They were amazing. Best car buying experience that we have ever had. Would recommend them to anyoneWe are happy you had a pleasant experience at our dealership. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
Doesn't get any better than these guys!
by redheadjkb on 07/13/2014My past experiences with car purchases have made me a high maintenance customer. When I purchase a new car, I expect everything to be perfect. Afterall, it's new, right? I don't see why anyone would settle for something less... especially… if you are planning to make this new vehicle your forever car. You shouldn't have any reservations about it or you'll end up trading it in again. There was one point where I went through 3 cars in a matter of 4 months! I settled without being totally in love with the car and became too irritated to keep it. My search is over. I decided on the exact vehicle and model I wanted (with many specific details as to the interior, wheels, and features), and began reaching out to dealerships to see what they can do to make this happen for me. Autonation not only put together my dream car, but also exceeded my monthly payment expectations. Other dealerships I was in contact with couldn't even come close. And when I accidentally scratched my center console within the first few days of having my new car, they were more than happy to help me make it beautiful again. My initial contact was Joey in Sales. He wasn't pushy and was great at keeping in contact with me. My second contact was the General Manager, Dustin. He was very patient. He spent days working on the different finance/lease options in order to help me figure out what would be best for me. I also had a million questions, which he answered clearly and without hesitation. I'm a horrible decision maker, but he helped me make this process easy. We worked out a deal and when I showed up to sign the paperwork, everything was all ready to go. Kevin in Sales greeted me, collected my trade-in, and went over the user manuals with me. He became my official "go-to" person for any further questions I had. Kevin went WAY above and beyond in order to make this process easy for me. I'll be referring all my friends here in Spokane to him for their new car. He was my rock. Bradley, my finance guy, was friendly and listened to what I believed was important and not. After going through the options and taking our time to discuss each one, we decided on a plan that was more than agreeable. This is usually the point where my heart starts racing and I begin to have second thoughts... no second thoughts. I was truly excited and couldn't wait to drive home in my new car. Ray in Service was responsible for making my new car my dream car. He organized everything from tint to installing my new sunroof. He also helped me with the annoying scratches I made. That wasn't a happy moment! Then that brings me to the Parts manager, Justin. Unfortunately, the scratches weren't repairable so he helped me get the parts needed to make it new again. He even drove to my place of work so he could get a firsthand look at the damage I created in order to ensure the correct parts were ordered. I never would have expected him to do that. Autonation Toyota in Spokane is the way to go if you are looking for a new car. I couldn't have asked for a better experience. I'm moving to Texas, but if I do ever purchase a new car again I'll probably fly up and drive it home from here. This transaction was seamless, and I am 100% satisfied with my purchase. Thank you!!
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Serenity Gibson on 07/23/2025