BMW of Tri-Cities
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Customer Reviews of BMW of Tri-Cities
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Awful
by James on 02/15/2023I purchased a pre owned 2018 328d on October 13th 2022, within 24 hours of owning this car the engine blew on it. I immediately contacted the dealership and they sent someone to come pick us up because we were stranded on the highway.… They contacted a towing company (that I had to pay for) to come pick up the car from the highway and gave me a loaner car while they diagnosed what caused the issue in the first place. After receiving the keys for the loaner I made a quick walk around video of the car to ensure I would not be blamed for any damage to the loaner, I did not take any time to inspect it because we had already been at the dealership for a few hours waiting and wanted to go get lunch. After lunch I noticed that the front passenger side tire had a hole in it. We immediately sent a picture to Mandy and returned to the dealership. Upon our return we were initially accused of hitting a pothole and causing the damage. I was able to show that that wasn't the case with my video. I live an hour and a half away from this dealership and this oversight by the service department could have easily caused a blowout on the highway. My understanding is that the engine blew a rod. Mandy in the service department had mentioned that they didn't notice anything wrong when they had changed the oil in March of 2022; however, when you call to get a price on unpriced vehicles listed on their website, they will tell you they don't have one yet because the cars are inspected and serviced when they come in as a trade before they are priced. In hindsight, it believe they may have known about the issue and sold it anyways. Receiving updates on the status of the repairs on my car were difficult at best. The only response I would get is that it "may be a few weeks". This caused issues because my job requires me to travel at times and the repairs overlapped Thanksgiving week. They did not want their loaner traveling to far away from the dealership. I've had this car in my possession for 3 months now, everything seems to work fine on it; however, because I drive a lot each day (100+ miles daily), it was already ready for an oil change. Since this was the first oil change since having a new engine installed, I thought it would be appropriate to take it to the dealership so they can service it instead of doing it myself. The dealership's website advertises $179.95 for an oil change on a diesel. This was NOT the price they charged. I left with a bill for $328.99+tax for the oil change service ($144 in "Labor" charges and $35 to top off the DEF fluid. That's more than double the retail price of DEF). Absolutely would NOT recommend this dealership.
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