Chevrolet Buick GMC of Puyallup
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Customer Reviews of Chevrolet Buick GMC of Puyallup
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3 service reviews
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Service work
by Screen Name on 07/04/2024Service work performed to clear an error code associated with diesel exhaust fluid heater which required replacement of reservoir. I was given an accurate breakdown of the price for service but was surprised the parts were marked up to… almost twice the MSRP. These were GM parts and not specialty. A separate diagnostic fee of $200 is on top of all service work performed. Any payment made with a credit card is subject to a surcharge to cover the merchant service fee. If paying by check or debit card no fee is charged.Not happy
by Not Happy on 04/23/2024Went if for an oil change, that was fine... Went on a trip the day after and when the cruise control is on and you turn on a blink the cruise control shuts off, the dash lights flicker off and then back on and the GPS now has the red circle… with a line through it indication it is not functioning. There were no issues prior to the service visit and when I called the service department and explained things to them they want to charge me $160 to even take a look at it! I will never go back to this place for any reasonvehicle service
by rockhead56 on 02/28/2024I took my car in for scheduled maintence an I received great service in a timely manner
The following reviews are more than two years old. They are not included in the overall rating.
7 service reviews
Did the bare minimum, but was cheaper than Jiffy Lube.
by DustinSpark on 02/03/2023I took my 2015 Spark for an oil change because it was displaying Code 82. They also offered to do a tire rotation. Waiting at the counter took a long time because they are understaffed. When I got my car back, they hadn’t cleared the Code… 82, and the tire pressure was low, even though they rotated the tires (at a recent Jiffy Lube oil change for another car they refilled the tires even though they didn’t rotate them). The actual service didn’t take very long, and wasn’t too expensive, but overall I wish I had gone somewhere else. The reason I took it to the dealer specifically is so that I wouldn’t have to bother with clearing codes.A Lie Told
by DDDenton on 10/28/2022Let me tell you a story. It began with a visit to the dealership to have a speaker fixed, a loose door panel fixed, and a small leak of a tire. Apparently, the speaker needed to be replaced, they were able to fix the panel on the door and… the tire needed to be replaced. Well, the worst LIE was told to me when the service department employee ( Leah) told me the screw in the tire was on the corner of the tire and it was unpatchable. The dealership was unable to change it due to the tire being out of stock. Well, I decided to stop by Discount Tire to see if they had one to replace the leaking tire. The DISAPPOINTMENT happened when Discount Tire informed me and showed me the screw was NOT on the edge of the tire, but on the tread where it was fixed easily, and at no cost, as they know customer service. Note, the tire has been fine since then. The second issue happened when I brought the truck back to have the faulty speaker replaced. This was required because they needed to order the part (second visit) They called, and I made an appointment to replace the speaker (third visit) when I returned to have the speaker changed and waited almost 2 hours, I was informed I would have to bring the truck back again (fourth visit) as the tech damaged a part on the door when fixing speaker. More to come as I will be making another appointment to have the tech-damaged part replaced (fifth visit) While I know things happen and are unavoidable, it is never a time to LIE and continue to consume a client's time. I am estimating more than a day has been consumed between travel time and wait time. As I am sure your time is, mine is equally as valuable. I am so disappointed and troubled by the LIE your employees might be encouraged to practice in order to grow revenue. I welcome a call from the owner of the dealership to discuss and compensate me for the missed time, fuel, and trust now lost.Terrible customer service
by Happynot on 05/04/2022Sold me a lemon. My new truck has spent more time in the shop than at my home. It has spent about 9 weeks total at the dealership since January when I bought it, you get no updates on progress. They returned it to me filthy covered in… pollen and dust. I had to take it back after two days with the same problems . My other vehicle had to go back 3 times for oil leaks and parts not properly attached also fuel leaks. Seems like there is no quality control after repairs . If it runs they send it home without making sure problems are fixed. Oh yeah and you will only know it’s done if you call them. Then they will tell you it’s been done for a couple days .Oil change
by Bruce VW on 05/04/2022Great service. In and out in under an hour. I showed up early and my car was in the service area within three minutes.Disappointed
by D A Sims on 08/22/2021I went in to address chipping paint and failing locking mechanism on my 2019 Colorado. Both were identified as being under warranty but parts weren't in. I was told I'd get an update after a couple weeks. I've called and emailed and get… nothing in response. It's been two months. I'll call again tomorrow...Oil change
by Lance J on 08/09/2019I was told my brake fluid was dirty although they had just flushed it 2 oil changes prior because of condensation I was told. Overfilled my oil 1qt setting off my oil pressure sensor. Needless to say I'm not very happy with them try to drum… up buisness.Friendly Chevrolet
by aspen2001 on 06/08/2009I was helped by Tim Smith Service writer for my 2002 Impala. Ignition, and a Moduel system was blown and Tim found a way to keep me out of above $2000 in repairs. I can not thank him enough and I would strongly recamend this Dealership for… service and customer satisfaction. Thanks Tim for all you do. PS. I know I am not a good writer but, I hope my message is understood.
About our dealership
Hi Bruce! We appreciate you leaving this positive review for our service department! Happy to hear that you were well taken care of!
by BRETT JACOBSEN on 05/23/2022