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Customer Reviews of Toyota of Kirkland

Review type:

Overall rating

1.0
1 out of 5 stars

(1 review)


Customer recommendations:

Yes (0)|No (1)

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The following reviews are more than two years old. They are not included in the overall rating.
153 reviews
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  • Reasonable charges in Eastside Seattle area

    5 out of 5 starsby SabhyNet on 01/13/2020

    One multiple occasions I have compared prices for repair, replacement parts, services charges and accessories. In our area Toyota of Kirkland is almost always most reasonably priced dealership service station. This time it was for… replacement key fob. On top of OEM part cost, other dealers was going to charge $120 for key cutting and programming, they charged about $ 50. Auto Locksmith also charges around $70. So I was happy with their cost of service, quality of services. Although I had not taken appointment, they honored walk-in and I was back on road in 60mins or so.
  • Great customer service

    5 out of 5 starsby Happy Tacoma Owner on 01/10/2020

    Great experience. Traded in my old Tacoma for a newer one. Found vehicle online, dealt with the dealership regarding price and trade in value. Came in to test drive. Very professional and worked with me to process the deal quickly
  • Dependable service

    5 out of 5 starsby Gonzalo on 12/16/2019

    Overall, I've been happy with the service provided at Toyota of Kirkland. Of course, there is always the desire of the fees to be lower, they seem reasonable enough though, that I am planning on keep bringing my RAV4 for service there
  • Excellent Service

    5 out of 5 starsby Mariela Guzman on 12/02/2019
    updated 12/11/2019

    r. Sunny take care of me very well. I’m very happy got buying my 2018 Toyota Corolla Hatchback. The sales, finance and licensing staff all took wonderful care of me. I have excellent service, I never had this same experience at other… dealerships, so I was very surprised and pleased. Thank you, to Sunny and Toyota of Kirkland. Keep up the great work!
  • Satisfied Customer

    5 out of 5 starsby Satisfied Customer on 12/06/2019

    I was very satisfied with the drive up service. Staff was professional and helpful. Very nice waiting area for customers.
  • Friendly staff, great selection, all-around enjoyable experience.

    5 out of 5 starsby Dustin on 12/04/2019

    From the test drive to leaving the dealership with a new car, the staff at Toyota of Kirkland made the entire process painless and enjoyable. I would like to call out Eugene for the test drive and bulk of sales work, Mo for additional… assistance, and Maxwell for the financing.
  • Drive In Unscheduled Service

    5 out of 5 starsby Drive In Unscheduled Service on 12/02/2019

    I received excellent cordial customer service from Ethan who was exceptional in detailing the required recommended service in layman's terms for which I greatly appreciated!
  • Terrific experience, start to finish!

    5 out of 5 starsby RW McComas on 11/26/2019

    Mr. Yoon was knowledgeable, enthusiastic, and listened very well. I knew I wanted to lease, and what technical safety features I needed - he figured out how to package needs and desires into an affordable, obtainable vehicle with very… little lead time! Highly recommend!
  • Great experience

    5 out of 5 starsby K Ray Diviney on 11/21/2019

    Everything about buying a car here was great. It was more like a Lexus show room then a car dealership. Gallo was our sales person and I would use him again for sure. Great experience great car and great service.
  • Great car, great service

    5 out of 5 starsby Andrea L on 11/19/2019

    We recently bought a new Toyota Corolla at Toyota of Kirkland. They have many selections. Customer service is fantastic. My daughters love the car. Happy customers.
    • Andrea, Congratulations to you and your daughter on her new Corolla! We are delighted to hear your experience was so great. Welcome to the Toyota of Kirkland family!

      by Toyota of Kirkland on 11/19/2019

  • Scheduled Service

    5 out of 5 starsby Tim Jones on 11/19/2019

    Great service again! Complete and thorough review of the service that was needed at this time. My service adviser took the time to discuss every item on the list as well as the recommendations.
    • Thank you so much for your kind words, Tim. We really appreciate you taking the time out to share your experience with us. Cheers, Toyota of Kirkland

      by Toyota of Kirkland on 11/19/2019

  • Great sales services

    5 out of 5 starsby Great sales services on 11/11/2019

    I go to Toyota Kirkland on a Sunday looking for a highlander, the sales service is great, and I feel comfortable to negotiate a deal with the sales representative. I purchase one on the day.
    • Thank you so much for your kind words,Great Sales. We really appreciate you taking the time out to share your experience with us.Congrats on your new car! Cheers, Toyota of Kirkland

      by Toyota of Kirkland on 11/19/2019

  • Great Service Again!

    5 out of 5 starsby Mickey on 10/11/2019

    Every time I go in for service they do an awesome job at a reasonable price!
  • Leasing a Tyoyta Highlander

    5 out of 5 starsby Happy Buyer on 10/04/2019
    updated 10/11/2019

    David Anderson and his team did exceptional job of answering all our doubts and delivering the vehicle by extending their days beyond service hours. Initially i went just for window shopping and we did visit other dealerships in town as… well. When I had made up my mind a week later I knew David is the only guy to go.. Really happy to have met him and did business with him. Strogly recommend David Anderson's team.
  • Buying a Used Toyota Tacoma

    5 out of 5 starsby mukilteo driver on 10/03/2019

    I went to the dealership in search of a used Toyota Tacoma in a specific price range. I found a vehicle and the sales & finance staff were easy to work with. I had a pleasant buying experience and will return again when I'm shopping for a… vehicle.
    • Thank you for the five stars! We are glad to hear that the sales team was able to find you the exact Tacoma and price you were looking for. We look forward to working with you again! Cheers, Bridget Z. | O'Brien Auto Group

      by Toyota of Kirkland on 10/07/2019

  • 30,000

    5 out of 5 starsby Camry 2017 on 10/02/2019

    Excellent customer and car service.
    • Thank you for the five star review! We are so glad to hear that the team took great care of you and your Camry. Come back and see us again soon! Cheers, Bridget Z. | O'Brien Auto Group

      by Toyota of Kirkland on 10/07/2019

  • Happy Toyota Owner

    5 out of 5 starsby Tina Toyota 2019 on 10/02/2019

    Well, I certainly got lucky buying my 2019 Toyota Corolla Hatchback. The sales, finance and licensing staff all took wonderful care of me. I have not had this same experience at other dealerships, so I was very surprised and pleased.… Thank you, Toyota of Kirkland. Keep up the good work!
    • Thank you for the great review, Tina! We are so glad to hear that the sales and finance team took great care of getting you into your 2019 Corolla Hatchback. We appreciate your review and hope to work with you again in the future! Cheers, Bridget Z. | O'Brien Auto Group

      by Toyota of Kirkland on 10/07/2019

  • Successful Experience

    5 out of 5 starsby Best 1 Experience on 09/27/2019

    Calm, Cool, and Relaxing Buy, Nelson & Mike Y. Both took the time, Listened to my Need and What I had to have overall, then explained to each option which allowed me to easily make the choice best for me. I appreciate the best Sales… experience I've Had, getting exactly the car I wanted, Thank you!!!
    • Thank you so much for the great review! Our philosophy at Toyota of Kirkland is to always put our guests' needs first and we are glad to hear that Nelson, Mike and the team listened and took great care of you. Congrats on getting your dream car! We hope to work with you again in the future. Cheers, Bridget Z. | O'Brien Auto Group

      by Toyota of Kirkland on 09/27/2019

  • A quality experience

    5 out of 5 starsby Very Satisfied Customer on 09/27/2019

    I could not be more pleased with the quality of the individuals who walked me through my car buying experience. They made sure I got exactly the right vehicle for me and I am totally satisfied with my purchase. Special thanks to Nima and… Cisel for going the extra mile and making it all work.
    • Thank you so much for the positive review! At Toyota of Kirkland, we are always striving to make sure all our guests leave the facility satisfied with their service and we are so glad to hear that Nima, Cisel, and the sales team hit the mark for you. We hope to work with you again in the future! Cheers, Bridget Z. | O'Brien Auto Group

      by Toyota of Kirkland on 09/27/2019

  • Services

    5 out of 5 starsby Lucy Herzog on 09/26/2019

    Karl was easy to work with. Not a pushy salesperson which made the experience pleasant. Great follow through. Quick to return calls. Would buy from him again & recommend him to others.
    • Lucy, thank you so much for the great review! At Toyota of Kirkland, our guests are our number one priority. We are so glad to hear that Karl made your experience a positive one. We appreciate your business and hope to see you again! Cheers, Bridget Z. | O'Brien Auto Group

      by Toyota of Kirkland on 09/26/2019

  • Great service

    5 out of 5 starsby Austin on 09/24/2019

    Stefan was a great salesmen and was very helpful, never over selling just getting me exactly what I wanted. The facility is also very nice.
    • Austin, thank you so much for the five star review! At Toyota of Kirkland, we are always striving to provide the best experience possible for our guests and we are so glad to hear that Stefan and the team took great care of you. We appreciate your business and hope to work with you again soon! Cheers, Bridget Z. | O'Brien Auto Group

      by Toyota of Kirkland on 09/24/2019

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