Customer Reviews of Bowen Scarff Ford Lincoln
Review type:
Write a review: Sales
Have feedback for this dealer?Write a sales review
The following reviews are more than two years old. They are not included in the overall rating.
317 sales reviews
Sort by:
outstanding sales service
by oscar103 on 12/04/2014What started out as a less then stellar introduction to Bowen-Scarff(original sales person was a no show at designated time), Steve stepped up and provided us with truly excellent service. He went the extra mile to not only track down side… moldings for my new car but kept in daily contact with us to bring this sale to a very pleasant conclusion. I will recommend Steve and Bowen Scarff to all my friends.Shopping at Bowen Scarff Ford is always a pleasure
by mcford2 on 11/04/2014This message is for anyone who wants to purchase a vehicle. Over the years I've bought several cars and trucks and by far the best place I've ever dealt with is Bown Scarff Ford. There's no pressure, and the awesome staff is only there… to help you, unlike most dealerships. I've bought three cars from Ken Mathison and will continue to shop there in the future. Doing business with Ken is like shopping for a car with a friend, not a "Car salesman." They turn what can be a stressful and sometimes uncomfortable thing into an enjoyable, productive and cost saving experience. Sincerely, Mark C. from CovingtonCallis 2014 Ford Escape Purchase
by Rick1991 on 09/27/2014Tom K.band Rick C. were exceptional. They were extremely patient and thorough in explaining the various model differences and technology with my wife and I. We then were able to feel confident in being able to select the Ford vehicle that… was right for us. Great sales and support staff at Bowen Scarff Ford. This was our fifth car Bowen Scarff Ford purchase in over fifteen years. We are very pleased with the car buying experience. The feedback to our questions was thorough and timely.Tom K.
by Golfer01 on 09/20/2014I just finished purchasing my new F150 and have to say this was the easiest vehicle purchase I have ever made. No high pressure, straight up pricing and Tom K. my salesman was terrific. I would and have recommended this dealership to… family and friends. For anyone out there looking to purchase a Ford you would be crazy not to take the time to go to Bowen Scarff Ford in Kent. You might save a dollar by haggling at some other dealership, spending all day going back and forth with the sales person, then the sales manager then finally the boss, be totally frustrated and hate the entire experience but I doubt it. The whole purchasing process took me perhaps 45 minutes and there was zero haggling. The longest wait I had was for them to totally detail my vehicle, fill the tank with gas then Tom personnally spent 30 minutes sitting in the vehicle with me going over how everything worked. Believe me there are a lot of knobs and buttons and he did a great job. This is how car buying should be everywhere but sadly this is the exception not the rule. Save yourself some frustration and at least go visit Bowen Scarff Ford.purchase experience
by casperie on 09/17/2014The time from driving in with my trade to leaving with my new Edge was seamless and a pleasant experience. Tom K. was extremely knowledgeable about the Ford product and even contacted me after the sale several times. Bowen Scarff is a first… class operation with great people2002 Ford F150
by Oldmantruck on 09/16/2014Found the vehicle I was looking for online and with the help of salesperson Steve L., the general manager, and the finance dept. at your Kent location I was in and out of there in no time with a truck I'm very pleased with. I'll be… back. Thanks Everyone at Bowen ScarfNo Pressure Sales and Service
by 2014FordELover on 09/15/2014We stopped in to just look for an SUV and ended up purchasing a new one the same day. Tim Z., our sales rep. answered all our questions, toured the lot, and provided excellent customer service, even when he had interruptions. After the test… drive, we were sold on the car. We did not feel pressured at all. We highly recommend this dealership. If you're in the market for a new car, Bowen-Scarff Ford in Kent is a must stop.Ken M.
by BMR2008 on 09/09/2014All the sales staff @ Bowen Scarff were very helpful and friendly no pushy salesmen here! That is what made our decision to buy here. When we first stopped in to look @ trucks we told Ken we weren't looking to buy know he said no problem… gave us a tour of the lot and answered our questions then let us look around on our own. Each time we returned he called us by name always with a smile and never once pushed us into buying right now. Ken was very helpful with information on questions regarding different engines and truck styles ect... That is what truly made our decision to buy from Bowen Scarff and to buy from Ken. Many thanks.EXCELLENT BUYING EXPERIENCE
by cougar3666 on 09/02/2014Ken and the whole Bowen Scarff team can be best summed up in two words honesty and integrity. A hassle free buying experience and the best prices in town. Thanks Sincerely Mikebest vehicle purchasing experience
by rnlGreene on 09/01/2014We worked with Randy G. to identify the vehicle for us. We finally settled on a new 2014 f150 offroad 4x4. Randy was a delight to deal with, and the whole experience was pleasant with no pressure, or the normal dealer customer back and… forth on the pricing of the new vehicle or our trade in. The finance manager who finalized the paper work of the purchase was personable and also a pleasure to deal with. If you are in the market for a vehicle I would highly recommend Bowen and Scarrf ford in Kent Wa. and in particular, I would recommend dealing with Randy G. who is a class act when it comes to vehicle salesNew CMax
by joesbok on 08/12/2014This was my first experience at a "no dicker sticker" type place. I felt that the numbers were transparent and tracked with other information I was able to find. Tom K. was a great salesman - very knowledgeable and helpful, getting us to… the right car for our family.New F150
by JayBW2 on 08/09/2014Very easy and Pleasant experience, ESP when Ken M. was able quickly to locate a unit with the exact colors and equipment we wanted ( not an easy task). We have been repeat customers since 1985 and have always gone away with complete… satisfaction with our purchase. ken M. is a great salesman and professional personality is tops. All the salespeople there have been with the dealership for many years and show it with their knowledge of their product line. The No-Dicker-Sticker is the real deal.Fantastic Buying Experience
by NumberEater on 07/07/2014This is not my first purchase from Bowen Scarff nor will it be my last. Biggest plus is that they let me buy a new truck my way with no pressure or hassle. They had the exact truck I wanted to buy in stock and I confirmed price with Ken… before even driving the truck. Once we had that locked down I handed him the keys to my trade in and took my new truck for a drive. By the time I got back the appraisal was complete and I got almost identical to what Kelley/Edmunds said I should. Given that the tires were pretty worn out and I had two rock chips in the windshield I thought they were being very fair with me. Finance offered me all the normal items but did not try to force me to buy anything. Overall this was another great new-car buying experience which is why they are my go to for Ford vehicles. I tell everyone I know about Bowen Scarff and hope I have sent them some business.purchase of 2013 fusion
by avioner on 07/03/2014My experience at Bowen Scarff Ford was an eye opener. Randy G. was our sales person. I am 63 years old and have had many dealings with car dealers. This was the best experience I have ever had and I cant say enough good things about Randy.… I bought a 1 year old fusion that was in almost new condition. I am very happy with the car and the price.Great service & never pushy
by dman23 on 06/24/2014I was very pleased with my overall experience at Bowen Scarff. Steve made me feel very comfortable and allowed me to make decisions in my own time without using the typical pressure tactics. They gave offered me a reasonable price for my… trade in & they seemed to have their vehicles priced well. I appreciated the upfront pricing and the fact that Steve didn't try to push for a more expensive model. If they have a car that I am looking for in the future I would definitely consider returning.Love this dealer: sales & service
by unionridge on 06/21/2014I just purchased a 2014 Ford Focus Titanium 5-door. I have purchased 4 of my last 5 vehicles (3 new) from this dealer. The buying experience is simple and easy including the test drive. Sales consultant Tim Z. was very easy to work with.Purchasing our 2nd Lincoln MKT
by dmillager on 06/17/2014We went back to Ken at Bowen Scarff Ford for our new vehicle because of our great experience in 2010 when we purchased our 1st MKT from him. Ken was certainly very knowledgeable, helpful, courteous, and a lot of fun to deal with. We talked… to him about what we were looking for and he found it for us. He had to bring it in from another dealer and he made sure we were aware of the progress all the way along. Ken made sure we knew what his schedule was so we could contact him and he was available to answer all our questions. When we picked up the car he sat with us and showed us how to use some of the electronics in our new car. And we know from past experience that ken will make himself available to answer all our questions as they come up. Sp - the bottom line is this. . . . when we need another vehicle there is only one place for us to go - Ken M. at Bowen Scarff Ford Lincoln. We have no hesitation in recommending both Ken and Bowen Scarff Ford to all our friends. Thanks Ken for all your hard work and your support.Easy first time buying experience
by racheldraine on 06/16/2014As a young, first time car buyer, I was pushed aside at many dealerships. My experiences were very different at Bowen Scarff Ford. Tom K. was kind, helpful, and treated me like he would treat any other customer. He made sure I was getting… the right car for me and was available to help me whenever I needed. He made the buying process fast and even came in on his day off to help me buy that car. I appreciate his work and the overall experience that I had at this dealership. I will be recommending him to all of my friends and family.Great Sales Experience
by sixt5cuda on 06/10/2010Art gave me lots of information, and little pressure to buy immediately. The car I wanted was not on the lot (Coupe with dark paint, dark interior, Sync), but the dealership was eager to track one down in the Northwest area. The online… locator service at the dealership did a great job in finding the car I was after. My trade-in was a little rough with 138K miles, and their shop evaluation offered $750, which Art adjusted to $1500. Maybe a marketing technique, but I appreciated the effort he seemed to put into helping me. Before delivery, dealership wouldn't let me drive away until the detailing process was complete. Art made sure I got the best financing available. The week of purchase, Ford was heavily advertising 0% financing, but Art showed me that a $2500 rebate and 5.5% bank financing was a better deal. One week after purchase, dealership had a subcontractor tint the windows in my car. Looks great, and the price was quite reasonable.Original poster is obvoiusly from the dealer
by freddiego on 05/03/2009Why would you go somewhere to buy a car that posts the same price as everywhere else but refuses to negotiate the price based on condition of the vehicle? The "no dicker sticker" seems a good deal at first blush but when you go to ANY other… dealer they will negotiate the price (up to $1000). Another thing to be considered is the trade in price the will give you on your vehicle. The salesmen are rude when you show them another dealers price. " then go there and buy it" was the response I was given. I did THANK YOU. It is incredible that any dealer would refuse to "deal" I was incredulous thay they do business this way and are still in business. and BTW the giant inflatable Gorrilla is incredibly tacky and desperate.Can't say enough.
by Pete_Spairring on 01/17/2009All the sales staff at Bowen Scarff Ford is excellent they are true professionals. They are honest and knowlegable. I bought several cars from them and have always had very good luck. The process is very easy. They tell you right from… the begining what there best price is and very quickly tell you how much they can give you for your car. All car sales should be like this. I am writting this review because I recently went to another dealership looking to buy. After the awful experience I just had to recomend these guys. Bowen Scarff will earn your business and trust too! If you give them a chance.
Videos
About our dealership
1 Price Dealer, 1 Lifetime, 1 Place to go in Kent! Buy Bowen and Be Happy, with our best price 60+ years. Your perfect price, upfront and not a cent more. Non-Commissioned Sales Team. And our a 3 Day Return Guarantee.
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
The vehicles are not priced as high as other dealers. I had applied for a 2007 Ford E350 in Tacoma. They wanted $21,000.00 on a 35,000 mile vehicle with over $3,000 down at 13.5% . I got a 2010 Ford E350 at Bowen Scarf for $23,900.00 with only 15,000.00 miles with $0 down at 5.49%. They are not pushy to sell. My vehicle was over $5K less than wholesale. I got an amazing deal on the exact vehicle I wanted. And if you already know their price is what it is, why bother asking them to come down? Duh! I highly doubt you found the exact same car, with the exact same mileage, and with a cheaper price or you wouldn't have bothered trying to talk anybody down on price at Bowen Scarf. Common sense would tell you to do your research before shopping for a car. Know what you want and how much you can afford. Any other dealer is trying to sell you a car and make money. They are not trying to save you money. All other dealers I dealt with were pushy, rude, and inconsiderate. One dealer sold a vehicle right out from under me during the financing process. Bowen Scarf understood my needs and even held the vehicle for me so I could get to their location to finalize the paperwork. I am a satisfied customer.
by agreenwood1 on 07/22/2011