Customer Reviews of West Hills Mazda
Review type:
Dyon
Dyon
by Luke on 04/05/2025Dyon did a great job helping us navigate the car buying experience.Luke, we are glad to hear that Dyon and the team provided 5-star service! Thanks for choosing us and sharing your positive feedback!
David with Mazda West Hills
by Luke on 04/04/2025David did a great job listening to our concerns and taking care of the vehicle quickly and professionally.Luke, we're delighted to hear that David provided you with attentive and professional service at West Hills Mazda. Thank you for sharing your experience!
Very good experience with David as service representative for Mazda service
by Steve from PT on 01/10/2025David was very professional and service was completed on time and all items appear to have been properly taken care of. A few nits, which were not David's fault. The service website for West Hills Mazda is not reliable - I tried to book a… service appointment two different times through the website, and the appointment appeared to have been made, but it was not in West Hills records, so you need to call and book the service appointment live, not online. Also, I had to bring in my 2024 CX-90 for recall service, and the service took all day. I booked a rental car ($49 thru West Hills), but given the car still being under warranty, and this being a recall initiated by Mazda, I would have expected that the rental charge for the day of service would have been borne by Mazda.Steve, thanks for sharing your feedback with us. We're glad to hear David provided professional service at West Hills Mazda, but we apologize for the inconvenience you experienced with our website and rental policy. Your comments are valuable as they help us improve our services moving forward!
Just received my vehicle back (49 days later)
by Acorn on 11/30/2024We just received our vehicle back. The vehicle had a fault that made the car inoperable. It was towed to the dealership under warranty. It took 23 days for them to offer a service loaner and a full 29 days for them to diagnose the… problem. I instigated most contact, calling every ~7-10 days because the communication was lacking. It ultimately took 49 days to have the problem fixed and on the day of pick-up, I needed to remind them to put a piece of the car sitting in between the rear seats back onto the vehicle.I'm truly sorry to hear about the extended delay and communication issues you experienced with your vehicle service. This is not the level of efficiency or attentiveness we strive for, and I apologize for any inconvenience caused. We appreciate your patience throughout this process, and if there's anything further you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Clayton Crittenden - General Manager - (360) 616-3703
Low pressure sale.
by new2zoom on 12/03/2017We purchased a 2017 CX5 from Kevin and he was very helpful with all of our questions about the vehicle. He also educated us on the vehicles bells and whistles that were foreign to us. Using the Costco Auto Program saved us a bit and comes… with additional discounts towards parts and service which is great. It also takes away the having to haggle over price. I recommend it because you show up by appointment and they have prices with their discounts printed out for you to see the savings right from the start. If you want low pressure sales tactics, friendly staff and quick financing experience you may want to give this dealership a try.
Luke, we are glad to hear that Dyon and the team provided 5-star service! Thanks for choosing us and sharing your positive feedback!
by West Hills Mazda on 04/07/2025