Customer Reviews of West Hills Kia
Review type:
Great service, Alex rocks!
by Dave on 12/15/2024West Hills KIA has a great staff in every department, and I want to call out Alex Magyari in service. Alex is one of the best service writers I've had the pleasure of working with. He is thoughtful, thorough and really cares. I look forward… to coming there to have my car serviced, and 95% of the credit for that goes to Alex. Keep it up!Friendly and Good communication
by David Whitacre on 11/14/2024I had a long-term issue with my Kia. Aundrea was my service advisor and her communication and follow up were fantastic. Others also very helpful. Highly recommended.David, we're delighted to hear that Aundrea and the team at West Hills Kia provided fantastic service for your long-term issue. Thank you for recommending us!
First service
by Jojo on 11/07/2024Friendly and efficient.All of us at West Hills Kia are happy to see this wonderful feedback! Thank you, Jojo!
Thanks WH Kia
by MC on 03/07/2024Friendly people and great service.We really appreciate you taking the time to leave West Hills Kia this awesome review, thank you!
Great service and friendly people
by Ricardo Cruz on 02/27/2024Great communication and friendly place to wait for my carWe are honored to receive your support, Ricardo. Thank you! - West Hills Kia Team
Recall Service
by Road Toad on 01/25/2024Friendly staff and work was finished in time stated.Thank you for this kind review of West Hills Kia! We truly appreciate your feedback!
Rear main seal
by Kia owner on 01/20/2024Staff was very helpful, made the whole service experience seamless .Thank you for giving West Hills Kia your business and your positive review!
Great service
by Savanah on 08/30/2023As always West Hills Kia has provided a great and timely service for my vehicle.Thank you for trusting West Hills Kia with your business! We are pleased to hear about your positive experience, and hope to see you in the future!
Great Service!
by Dave on 08/26/2023Aundrea is a super service writer! Had me checked in and on my way in no time. Updated via text on status and kept me informed. Reviewed my service items and had me on my way. All with a friendly smile. 🙂Dave, it's great to know that Aundrea provided you with such efficient and friendly service at West Hills Kia. We appreciate your positive feedback!
HORRIFIC EXPERIENCE!
by L Nelson on 09/08/2022Absolute nightmare! Car didn’t even last 93,000 miles and service has been horrendous. I have never left a bad review for anyone, but I feel a sense of responsibility to tell you about Westhills Autoplex and Haselwood car dealers. After… being a great customer and buying three new Kias from them over the past decade, I will never purchase from Kia, Westhills or any Haselwood auto dealership, ever again. I have never been treated like this by any other customer service industry in my six decades of living. The worst experience ever! The general manager gave out his email and phone number saying to contact him if you need anything, which we did, but we received no response whatsoever after our multiple attempts to reach him. Also tried to talk with the service manager multiple times over many months and he never returned calls, voicemail or emails. The service reps on the floor are nice, but when there’s a problem they can’t help you and tell you they’ll talk to the manager about it. I do not believe these people care a whip about us. We have been turned away time and again with an engine under warranty that was failing, was never properly diagnosed, and could have caught fire, which is happening to many Kia engines. I bought a 2014 Kia Rio, new, which started to have engine and oil consumption issues at 93,000 miles. We took it in over and over again trying to get it fixed, to no avail. Westhills Kia told us they couldn’t figure out what was wrong with the car each time we took it in, and kept asking to do oil consumption tests and “come back in 1,000 miles,” which we did and they repeatedly found “nothing wrong.” Were they purposely dragging their feet, or do they not know how to properly diagnose and repair engine problems - until the warranty expires? Not only has Westhills Kia blown us off time and time again, telling us there was no problem with the engine repeatedly until it seized and melted the catalytic converters, but because they did nothing but tell us to “come back in another 1,000 miles” repeatedly, until it failed just as the odometer turned past the 100,000 mile warranty, Westhills then told us it would cost $4,000 for a new engine. After months of trying to get reparations through Kia Consumer Affairs (who would never follow up as they said they would - we had to continually call them for months to get any answers at all) they gave us a “goodwill new engine” but instead, they didn’t do a full engine replacement as they seemed to imply they would, and only replaced the block, which proved to fix none of the issues. The engine still shook like crazy when fired and still had the same terrible noise as before and this “new engine” has a warranty of only 1 year or 12,000 miles when it should have been “lifetime” since it definitely began to fail under warranty and we took it in repeatedly for help, while under warranty. After the “new engine” was put in, they said the catalytic converter was melted and we had to get that replaced for $1,800. We did that and then they said the cylinder head and valves needed replacement but Kia denied helping us because it was, “out of warranty.” What a bunch of lemon companies! We have been out of a working car for a year and a half now and have a car that failed within the warranty - and neither Westhills nor Kia corporate is offering to fix the issue completely or replace the car - but they do offer to keep taking our money for repairs that don’t work! We were told by a service rep at Westhills Kia that Kia engines are failing like crazy - so I googled and found it’s true and that there are class action lawsuits for engine failures and engine fires! So far Kia has settled over $1.3 billion dollars in failed and deadly engine lawsuits. Just to warn you, do not buy from Westhills Kia or Haselwood Auto dealers, and do not buy a Kia! A few years down the road, you will deeply regret ever believing in them.car maintenance
by jmelanie on 04/01/2013updated 06/01/2025Happy with the scheduled maintenance they did on my car. I wish the detailer would wash the whole car when they wash it.. and not leave streaks of dirt on it :(Thank you for your review! We apologize that you weren't happy with the end result of the car wash. We will work harder next time to make sure it doesn't have streaks left over. We hope your vehicle is running great, and we thank you for coming in to see us! Please let us know if there is anything else we can do for you! Chris Rembaugh, crembaugh@westhillskia.com, 360.377.1300
Great Service
by greenseaturtle on 03/28/2013updated 06/01/2025Every time we visit West Hills Kia for service on our vehicles, we have a great experience. The staff employees are great and very helpful. A service man will come to let you know how the service on your vehicle is going, and address any… problems with you. From time to time the staff will let you know how everything is going with the service on your vehicle. We have never had a bad experience at West Hills Kia. Every effort is made for a great experience, and great service. Thank you West Hills Kia!Thanks for sharing your experience with us! We are happy that you continue to have great experiences with us, and that our service team has been so helpful to you! We always try to keep our customers in the loop with the service of their vehicles, and we are glad you appreciate that! Thanks for your review, and we look forward to seeing you again soon! Chris Rembaugh, crembaugh@westhillskia.com, 360.377.1300
Service Was Superb!
by sprite00 on 03/29/2013updated 06/01/2025I loved everything about the service I received from West Hills Kia in Bremerton, WA. It was my first after purchasing a brand new 2013 Kia Soul Plus from them on July 31, 2012. They did "lose track" of my car for a few moments, only… because it went to be washed without notice, which was fine. It didn't take as long as they had originally said it would take, which was even better. We were treated to complimentary drinks/snacks while we waited because it was the first service after purchase, which was neat because I had my daughter and my grandson with me that day. We even got to speak with the lady that helped me decide to purchase the vehicle which was nice because I could let her know my satisfaction with the dealership as well as her performance and compassion for her job! Sally S. [contact info removed]Thanks for your review, Sally! We appreciate you taking the time to give us feedback! It's great to hear that you enjoyed both your sales and service experience, and that our team was able to take care of you! We are glad you were able to take advantage of the snacks as well! We hope you are enjoying your new Optima! Chris Rembaugh, crembaugh@westhillskia.com, 360.377.1300
Dave, thank you for highlighting Alex's exceptional service at West Hills Kia! We're delighted to hear that he made your experience so positive. We'll be sure to pass along your kind words and look forward to seeing you again soon!
by West Hills Kia on 12/15/2024