Customer Reviews of Haselwood Chevrolet GMC
Review type:
Responsive and knowledgeable sales process
Amazing team at Haselwood!!!
by Jake on 03/29/2023I love your general manager, Josh. I love your sales guy Pat. Your boys in finance Brandon and Evan are super awesome as well. These guys all get a 100% score from me. To show you how much I am in love with this team, this is my third brand… new expensive Chevrolet from your dealership since July 31 of 2021 …if Chevrolet goes 0% on HD trucks April 1, I will be buying a fourth!Hello Jake, thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team and what we offer.
Amazing Chevrolet Dealer
by Jake on 03/29/2023This dealership treats me, like family, and I am of no relation. I will continue to go and buy new cars from them. I will continue to tell all my friends and family to buy cars from them as well. They are 100% top notch, professional and… awesome!Thanks, Jake, for the wonderful review. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!
Vehicle service
by John on 03/13/2023I got my appointment within a week and work done on time.Thank you for your five-star review, John. Our team at always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
Review
by Ronald on 02/24/2023Prompt courteous service.Thank you for your five-star review. The Haselwood Chevrolet Buick GMC team is delighted we could serve you so well.
My review
by Jimmy J on 02/12/2023The absolute worst customer service experience in my life on any level. I took my vehicle there on a pre-scheduled, 0915 Thursday morning 30k mile maintenance appointment. After a very long wait to be seen the first thing I'm told is "we… will get you vehicle back to you tomorrow". Just like that. Now I'm 51 years old and have owned a few vehicles. Never have I had to leave one overnight for scheduled periodic maintenance. That's why I always schedule an early morning appointment. If I ever have to put a vehicle in the shop and either I think or the shop thinks they will need it overnight, that is usually discussed in advance but ok. Besides other than the 30k maintenance my sunroof wasn't working and I had a fuel/sputtering problem that I wanted them to look at. So I will give them ample time to do what they specialize in and get my vehicle back running awesome. My intent was to walk the huge auto plex checking out vehicles all day, maybe test driving a few. I own a 2020. If your sales people are any good maybe they can talk me into an upgrade while you work on my vehicle. Now my focus has shifted to how do I get home? After several minutes of scratching my head, I am told by my rep. We do offer rental car service. When we get back in the office I can give our rental car partners a call if you like. Well of course I would like young man! What took you so long to say that? Now I am leaving names of people and other businesses out on purpose. I remember them but I do not want this to seem like a personal attack on any one individual. We get back in the office, the rental establishment is called and they have nothing available. I get told "well I have your number, I will text you when they have something available. In the meantime you can wait in our waiting room. If you really need a ride home, I can arrange for someone to take you home eventually". I'm no genius but it took 20 minutes for someone to even talk to me when I walked in here. You seem swamped and overwhelmed. Do you think that I think you have the time or manpower for someone to drive me home? I can take a hint. I'm on my own. I'm a nice guy so I'm thinking all of this to myself. Long story short, I get home on my own. So the next day is just rolling by and I haven't heard anything. It gets to be about 1230 and I decide to text the number they gave me to text if I had any questions. Obviously at this point I have questions. I get a text back around 1310ish saying that the 30k maint. was done, sunroof fixed and they are looking into sputtering problem will get back soon. The next text I get is around 1615ish asking for approval to do a (2) stage fuel system flush or something like that. Cost 500(+) dollars. I approved via text and then immediately called. Trying to get a feel if I need to get a rental for the weekend. They close at 1900. I got put on hold for about 20 minutes and never called back. The next text I get is at 1644 saying "I will have your vehicle ready for you on Monday". When I called to ask why I was told "my mechanic is going home for the day". So you can either come and pick up your vehicle now or I will have it ready for you on Monday. Just Like that. Not hey we sent this man home with no transportation and now we are telling him to find a way to pick it up now or go without transportation for the weekend and get it some time on Monday, maybe. It's almost 1700 on a Friday. No way I'm getting a rental now and you have not provided nor offered a rental or a loaner. I don't even care if I had to pay. There was no offer. I won't even get into how I was treated when I walked in to pick up my vehicle that very same night. Not just by a rep but then by a manager. They didn't want to and could not give many any information on my vehicle that you've had for a day and a half. Just flipping through the paperwork on a clipboard and saying sign here, here and here. Gave me attitude when I asked basic questions in a very professional manner about the status of my vehicle. "We did not perform the maint. on your vehicle. The mechanic that did went home". Sign here, here and here and pay. Basically what they had for me. Now I prayed before I went there to pick up my vehicle and it must have worked. I was able to keep my cool, get my vehicle and drive out of there without catching any felonies. I eventually took my vehicle to a reputable establishment and had that same fuel system flush done for about 140 bucks in about an hour and fifteen minutes. She should be running back to normal once I burn through this tank of gas. I am a proud Navy veteran, served 21 years. If I served my country the way that I was served at Haselwood Chevrolet, Buick, GMC, I'm sad to say that our amazing flag probably would no longer be flying. I kept this generic on purpose. I have worked hard all my life and reached a point where I can afford to drive a poor man's expensive vehicle. It doesn't matter though if I roll up to your service department in a gem or a bucket. I expect to be treated like you want me to buy my next gem or my next bucket from GMC. This was a long story but it had to be told.Thank you for your thorough feedback, Jimmy. We strive to provide our valued guests with the best sales and service possible and it is disappointing to see that we missed the mark in regard to your visit. I would very much like to speak with you directly so that when I address my team, I have the complete picture of the service you received. Thank you for your support and I hope to speak with you soon, Josh Kolbas - General Manager - 360-479-4910
Outstanding!
by Romeo on 02/11/2023The number one I liked was Chris was so helpful, his customer service was so amazing, he answered all my questions. The timeliness of the service completion is beyond expectations.Romeo, we are so happy to hear what an amazing time you had during your visit! Thanks for sharing your experience. We hope you stop by and see us again soon.
Great Hometown Dealership
by Jan on 02/01/2023Friendly team members...welcoming atmosphere. I felt very comfortableThanks, Jan, for the wonderful five star review. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!
Service
by Victor on 01/29/2023Your staff are always on point. Always able to get in and out with out any long delaysThank you, Victor, for your five-star review. Our team is delighted we could serve you so well!
Recall Visit
by Daniel on 01/26/2023Kyle did a nice job. Great explanation of process and expectations. No hard sell.Daniel, we are so happy to see the wonderful review of Kyle and the Haselwood Chevrolet Buick GMC team. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!
Haselwood
by Suzanne on 01/22/2023Everyone is always so friendly and eager to please.Thank you, Suzanne, for the wonderful review. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!
Sierra Denali, oil, change and service
by Jim on 01/20/2023Timely and professional!Thank you Jim. We appreciate the five stars!
You got it right this time.
by Richard on 01/15/2023This time you had all the parts you needed to take care of my truck and didn't screw uplRichard, we are happy to hear you had a great experience with us during your last visit. We hope we can earn five stars next time. If there is anything else we can do to improve your visits moving forward please feel free to reach out to our General Manager Josh Kolbas at 360-479-4910. Thank you again and have a great week.
Service at Haselwood Auto Group for my Colorado
by Michael on 01/14/2023Top-tier quality every step of the way, from a prompt and friendly welcome to an outstanding, comfortable waiting area and showroom to expert service on my Chevy Colorado.We appreciate the five stars! Thank you for rating Haselwood Chevrolet Buick GMC and have a great day!
We appreciate the lovely feedback, Michael. Thank you and have a great day!
Great service!
by Jeri on 01/11/2023Checking in was a breeze. Nicholas was probably the most efficient service advisor I’ve ever encountered. Check out was the same. He is a gem.Thank you Jeri, for the wonderful review of Haselwood Chevrolet Buick GMC. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!
Great Experience
by Jeremy on 01/09/2023Prompt Service. Very AccommodatingWe appreciate the five stars! Thank you for rating Haselwood Chevrolet Buick GMC and have a great day!
2023 Tahoe Z71
by Brent on 01/08/2023Everything about this experience was amazing, minus the wait time for the build. But it was worth the wait. Adam was amazing, he went above and beyond to accommodate all of my families needs. He was always available and very knowledgable… about our new Tahoe. DJ from the finance department was also amazing. He went the extra mile to locate the best rate possible for us and thoroughly explained all the options and included perks.Brent, thank you for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at Haselwood Chevrolet Buick GMC.
Oil change
by Rita on 01/04/2023Greeted quickly and was told when my car would be ready as I was not waiting for it and it was ready when I went back to get it at the time specified.First time at Haselwood GMC
by Alex on 01/03/2023Very easy to book, Chris in service explained everything, let me know what time the truck would be ready, and delivered when he said he would. Will definitely be back.Alex, thank you for your five-star review. The Haselwood Chevrolet Buick GMC team is delighted we could serve you so well.
Time for Tires? I got 2 for my Calloway Corvette. good job by Nicholas
by Scot Haskell on 06/23/2022I got what was promised. on time as expected.freindly staff.i had Nicholas.good experience.Greatness!!!!
by Islandgurl on 06/06/2022First time to Haselwood GMC and I tell you Kyle is the guy to see and go to. He is very courteous and professional! He made sure I understood what was done on my vehicle and answered any question I have pertaining my vehicle. The staff is… awesome too, very friendly and helpful. Kudos to you guys, keep up the good work!Excellent Service
by Chris on 02/17/2022I had bought my car there a month ago and the transaction was amazing in the sales department. I had a check engine light come on a Sunday when service was closed. I filled out a slip and left my car there. They got it handled and back… to me the next day. I appreciate that they were able to squeeze me in and get me my car back in such a timely manner especially with no appointment. Thank you!
GMC Sierra 1500
Chevrolet Silverado 1500
Chevrolet Equinox EV
GMC Canyon
-Every new vehicle comes with a Lifetime Powertrain Warranty , and are one of the only dealerships in our area to do so!
-We offer a 9.5% tax rate being one of the lowest in the state which can save you a good chunk of money so you can spend it on more important things!
-We support our military. Over 20% of our staff are veterans, and we are actively involved in the Navy Federal Buying program, USAA buying program, and GM Military Discount Program.
-Those of us at Haselwood are proud to be in the community and are committed to many local organizations including the Haselwood Family YMCA, Toys for Tots, the West Sound Boys and Girls Club, Admiral Theatre, Olympic College, and many others.
-We also offer the opportunity to work one on one with a customer service oriented Internet Coordinator while walking you through the steps to getting into your new vehicle!
-We are also part of the West Hills Auto Complex and have over 13 makes of vehicles if you're looking to compare models.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Thanks so much, Keith. We look forward to your next visit to Haselwood Chevrolet GMC!
by Haselwood Chevrolet GMC on 03/03/2025