Hinshaw's Honda
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Customer Reviews of Hinshaw's Honda
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Rude & Disrespectful & Foul language
by female_buyer1 on 08/27/2016Called about a used vehicle and was willing to buy car today. Kenny gave me a song and dance about car and no facts. Would not speak to manager and wanted me to drive over an hour to discuss car. He made slurs about my family not being… nice because we cared about the price. When he thought i was on hold he and his sales partner called me a [non-permissible content removed]. I asked to speak to general manager and another sales manager got on the line and told me that he would pass it on to the General Manager about the foul language and treatment, and Maybe, maybe, I would get a call back in a week. The GM was currently busy. This is a car that we have been researching for months and know everyone offered in all of washington and Idaho. I was treated like I was an idiot because I was female and I wanted to talk "business" about purchasing the actual vehicle and not about the run around of purchasing. Then to be called a derogatory name and told the dealership reputation and the General Manager's reputation did not care. I was specifically told by kenny that he would keep selling cars and making money no matter what he said to me ([non-permissible content removed]...and that I was mean). I have purchased many cars over the years and have friends and family with dealerships, and I have never been treated so rudely and with such disrespect or disregard. I would tell anyone to buy any place else, even if the car of their dreams was at this dealership. Poorest service I have ever encountered in any buying process of any type. Too bad the General Manager does not care about his reputation with Honda. I will be making a formal complaint with Honda and the region regarding this dealership and the specific Sales "Manager" Kenny.Why go anywhere else?
by Seahwk on 07/09/2014We are a Honda family. Have taken our four Hondas to Hinshaws for as long as I can remember. The service personnel are courteous and greet me like I am part of the family. I thoroughly trust them with my vehicles. Each time the service is… provided as promised and the repairs are always done right the first time. You can really count on Hinshaws to treat you and your vehicles right. We have a 2000, 2002 and 2008 Civic. All are running like new. You won't regret trusting Hinshaws for all you Honda service needs.one of the worst car shopping experiences, I would never go back..
by viktorm on 11/10/2010It was my first time buying car and I hoped if I go to a "brand car dealer" they would want to be remembered for there honesty and win my business for rest of life , I was wrong, I was taken advantage off. avoid at all costsnice dealership
by hondagirl13 on 03/22/2010I have bought 2 cars from this dealership and they always treat me with respect! They are very easy to deal with and being a girl that is a HUGE deal for me. I am getting ready to buy a new car and I will be going back to them since they… always give me a good price and I always leave happy.Not Honor their quoted price
by behonest on 07/28/2009We were looking for Honda Fit and when we first stopped by , the sale rep gave us one price, but we we came back the 2nd day, ready to buy their price changed and charged about $300 more. Not honest in doing business, will not buy from… them.Used Car Purchase at Hinshaw's Honda
by kvb on 09/22/2008I bought a used 2005 Ford Focus here in April 2008. It had only 33,000 miles and 2 months left of a factory warranty. I owned the car less than 2 weeks before I started to have intermittent starting issues with it. I contacted Hinshaw's,… and they told me to take it to a Ford dealer, because it still had a factory warranty. Well, to make a long story short, over the next 5 months the car ended up at 3 different Ford dealers, a total of 6 different times. The Ford dealers did their best and tried many different repairs, but this particular car turned out to have one of those horrible unpredictable electrical problems that defies logic and modern diagnostics. The car also did not qualify as a "lemon" under state law because it was more than 30 months old when I bought it. Through it all, I had kept Hinshaw's informed of my frustration with this car, and the last 3 visits that the car made to Ford dealers were completely handled by the Hinshaw sales staff instead of myself. At no time did I ever pay for any of the repairs. Finally, when it became obvious that this car was not going to be fixed easily, Hinshaw's stepped up to the plate and did their best to recover my good opinion of their dealership and get me into a dependable used car. Sean, the used car manager, was especially helpful. Hinshaw's took the Focus back, and then gave me a rock bottom deal on a different vehicle. I ended up with an '03 Jeep Liberty Limited that is in great shape and runs beautifully. Through what turned out to be a very long ordeal for myself and Hinshaw's, I came to know the sales staff very well. They always treated me very courteously and professionally. In the end, I drove away from the dealership a satisfied customer who will definitely go back to Hinshaw's for future car purchases.Waste of your time
by pilot04 on 09/01/2008This dealership seemed easy to work with at first. They will say one thing to get you to stop by and test drive. I had cash in hand to purchase but they will not honor what was said so I walked. I will not deal with this dealer again as… I can't trust them for anything. Probably the worst experience compared to any dealer in the area.superb customer service
by daniel106 on 01/29/2014updated 07/10/2025I was experiencing a minor mechanical issue with my 2013 Accord EX and thankfully this was 100% covered under factory warranty. My Accord was not purchased from Hinshaw's but John from service provided me with a service loaner at no charge.… Any warranty issue can be complicated, John made several calls on my behalf to Honda and promptly notified me of all developments. Everything was resolved and exceeded my expectations. I will personally recommend Hinshaw's to anyone that is in the market for a Honda. (or just needs an oil change).Honest Upfront
by heidini77 on 12/13/2012updated 07/10/2025Friendly sales staff upfront with cost and the fact they also need to make money. Fair trade in value. Overall good experience.Excellent customer service
by BrandyOto on 12/29/2013updated 07/10/2025Cheryl K. was an awesome saleswoman! The customer service was excellent! We had difficulties with financing and she continued to help us until the deal was sealed! She was honest, diligent and a pleasure to work with!NO CODE OF ETHICS
by 253rider on 05/24/2011updated 07/10/2025I bought a Honda Civic 2010 in 2009 from Hinshaw's of Auburn assuming it was NEW. It had only 9 miles on it when it purchased. A couple days ago I went to another dealership to trade in my Honda Civic, during the transaction of the trade… you are asked a series of questions regarding your car, like "Were you ever in an accident." Well of course I answered "No" to that question, because from my understanding from when I purchased the car was that I was buying a NEW car straight from the lot with only 9 miles. Well the dealership that I was doing the trade with did a CarFax on my vin number on my Civic and found that my car was in an accident 7 days before I bought it!!! I was in soooo much shock! They have no code of ethics. They sold me that car knowing that this car had been in an accident and did not tell me about it. Moral of the story, check CarFax when purchasing a NEW or USED car, because you never know if it had any previous history. The thing that sucks THE MOST about this, is that the value of my car went waaay down because of the accident. I'm still in shock and would like everyone to know of their dishonesty.Great Staff
by pigeon3 on 03/19/2013updated 07/10/2025Found the small truck I was looking for and got some great help and advice on the purchase. They seemed busy but still got me on the road within an hour.Quick and easy buying experience
by carlos_ruiz on 12/02/2013updated 07/10/2025I worked with Cheryl K. and she was great. I called around telling dealers what I was looking for and she promised that if I came in she would make it worth my while and she did not disappoint. I have dealt with dealers a few times and my… father-in-law likes to say "I am not looking for the best deal, just a fair one" and this is what I got from them. Very happy with the negotiation process! It didn't involve you talking to the sales person, they go back to finance and back to you about 20 times. We reached a number within 15-20mins and finalized the deal within the hour. I came back next day to fill out paper and it was done. That easy. I do not work for any car dealer (I'm sure something a dealer would say lol) but can't stress enough how happy I was with the process and the people there.Worst Sales Experience of my Life
by barkingd on 12/20/2012updated 07/10/2025On 7/20/2012, I purchased a Civic EX-L. Because of how a sales manager Jessie handled my situation, it was by far the worst purchasing experience of my life. This was due to complete lack of compassion, human dignity, sensitivity, and… customer service Jessie displayed. In the end, I was an unsatisfied customer. In this case, the sale of the vehicle trumped customer service in a way that I have never experienced before. We had to make a quick decision because I was leaving for a 5 day business trip the next day, my wife didn't have a car, was 26 weeks pregnant, and we had just moved to the area 2 weeks prior from Ohio. In addition, we didn't have furniture due to major issue with United Van lines. We had been sleeping on an air mattress for close to 2 weeks. The delivery of my car was also delayed by 2 weeks. We had no transportation, no furniture, a weeks' worth of clothes. As you can imagine, we were in a highly stressful situation for a family who just moved across the country with no friends or family in the area. And to top it all off, I had to leave the next morning for a 5 day business trip, and my wife needed transportation. We settled on the EX-L without navigation even though it wasn't exactly what we wanted. My wife needed navigation as we had just moved to the area. We were not keen on using a Garmin, as they are less convenient and in many ways can be a catalyst to car burglary and break-ins. The dealership was closing for the evening, and I signed paperwork for the car but didn't take delivery of the vehicle. The vehicle had to be brought in from another dealership. The next morning, Renton Honda called us back and notified us that they in fact could meet our pricing needs for the EX-L with navigation for $25,500 out the door. My wife and I were very excited because having navigation in the dash of the car was extremely important to my wife. We came from a city where car break- ins were quite common, and we also knew that civics were commonly targeted for theft. After getting the call from Renton Honda, I called Hinshaw Honda back to see if something could be done. I informed the Sales Manager Jessie at Hinshaw of our incredibly difficult move and situation. manufacturer. I wanted to stay with Honda. Jessie informed me that it didn't I explained to Jessie that another Honda dealership was able to meet our needs and asked if he could work something out to match it. Otherwise, I wanted to get the car we wanted at the price we wanted from Honda, regardless of the dealership. He instructed me to come in and speak with him about it. I immediately drove to the dealership. Jessie was not very sympathetic or flexible over the phone. After meeting with Jessie, I explained my family's situation & struggle moving to Seattle and my timeline. Jessie provided absolutely no sympathy or care for my situation and told me that all he could do is find another vehicle and charge me the difference. He said that if he matched Renton's price he would be losing money. Jessie didn't want to lose money. I asked Jessie why something between the Honda dealerships couldn't be done? I wasn't trying to take my business to another matter that Renton was a Honda dealership. Jessie informed me that each dealership is different and in no way shape or form the same. I didn't quite understand how this could be. Jessie told me that the car I had signed paperwork for the night before should be good enough and that it was a good deal. Jessie informed me that I should be happy with the car and that Hinshaw had done "nothing wrong. Jessie didn't want to lose money. I told him that I felt like he was putting the sale of the car ahead of our unique customer needs and ahead of customer service. He had the ability to make the situation right, but he chose not to. I have never had a sales person display such a complete disregard for a customer especially given our unique circumstances. It's amazing to me that this could happen between two Honda dealerships. I wasn't trying to take my business to a competitor. My request for help was made within the Honda brand of dealerships, the Honda family of dealerships. What I have learned is that if Honda cares about customer service, not all of its dealerships are adhering to the standard set by the Corporate Honda brand. I will end with an excerpt directly from the Honda corporate website "Our products are available the world over and we take seriously the responsibility to not just meet, but to exceed the expectations of our customers and ourselves. To do this requires bright minds, close teamwork and a commitment to fulfill our dreams. Does this sound like you?' Perhaps the sales management staff should begin asking themselves those same questions2014 CRV EXL White Pearl
by CB16514 on 05/30/2014updated 07/10/2025Comfort, vision and options were exactly what we wanted.Great used truck purchase!
by MoMar on 02/03/2014updated 07/10/2025Great selection of used vehicles of all makes with easy access from freeway. We found all the sales staff to be welcoming and ready without being pushy. Working with Cheryl made the whole process quick and easy.Great Dealership
by SergeZ on 11/14/2013updated 07/10/2025This is the second Honda that was purchased from Hinshaw's Honda in the last year by our family. We were looking for a new car this time and Cheryl was assisting us. We ended up purchasing a 2014 CR-V last Monday. The nice thing I noticed… is that after the sale was done, I was not forgotten, I've received emails from Cheryl asking if I need any assistance with setting up anything in my car and all sorts of follow ups. Very pleased over all.Happy Customers! (Go see Becki!)
by RosieC on 08/07/2013updated 07/10/2025We had a great experience with Becki W. at Hinshaw's Honda of Auburn. We spent a few hours with Becki looking at the various cars in their used inventory. We test drove a couple Accords & but looked inside of close to a dozen of them. After… we decided upon a car, Becki negotiated a great deal for us. We are so thrilled with our new car!Best Holiday Gift Ever!
by luvmyelement1 on 12/23/2011updated 07/10/2025When my Accord was totaled because of a deer, I drove over 1000 miles from another state to find a car. I knew Hinshaw's Honda was reputable and would not take advantage of me. As a single mother, this is important to me. My salesperson… came in on his day off to accommodate my schedule. This is the best holiday present I've given myself ever!Made the Extra Effort
by nosby86 on 09/19/2011updated 07/10/2025Honda looking for a car. I'm currently a graduate student with both limited income and credit, and every other dealership I visited "booted" me as soon as they looked at my credit application. I worked with Sean at Hinshaw's, and he did a… great job finding me a car that fit my specifications. Kyle, the business manager, worked hard to secure funding for my purchase. They made the effort that no other dealership I was visited was willing to make, and I really appreciated it. I would highly recommend visiting Hinshaw's Honda if you're looking to purchase a new or used car. I will definitely visit them again for my next car.Great Buying Experience
by GiantTroll2 on 10/15/2013updated 07/10/2025When I was having issues with my previous vehicle, I went to Hinshaw's and worked with Becki who helped my wife and I a week before find a car for my mother-in-law. The experience was painless and Becki was extremely helpful and… knowledgeable (even though she did not know what the "W" button was for on the Volvo). This time around she gave me an amazing deal on a Pontiac. The car did have some minor issues but Becki and Monty made sure to take care of those issues for me without any hassle. I highly recommend Hinshaw's for a smooth and stress free car buying experience! ~ Jon
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Honda Civic
Honda CR-V Hybrid
Honda Accord
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