Valley Buick GMC
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Customer Reviews of Valley Buick GMC
Review type:
GMC Sierra 1500 AT4
by John Koonce on 03/05/2025
Bryant and Brandyn we very helpful and attentive through out the entire process. They communicated well and followed up in a timely manner to answer all of my questions.
29 reviews
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GMC Sierra 1500 AT4
by John Koonce on 03/05/2025Bryant and Brandyn we very helpful and attentive through out the entire process. They communicated well and followed up in a timely manner to answer all of my questions.Thank you, John, for choosing Valley GMC and for sharing your experience! We're glad to hear that Bryant and Brandyn provided attentive service and clear communication throughout the process. Enjoy your new 2025 GMC Sierra 1500 AT4, and let us know if you ever need anything in the future! 🚙
Chris C. Is the best!
by Zak D on 01/10/2025I just wanna say Chris and the team that was there on the Sunday I purchased my 2022 gmc sierra 3500hd was so awesome. From talking about trucks to family and then working the deal. They treated me and my family awesome! Plus hooked my son… up with tons of snacks! I will be back again to purchase another vehicle with zero and I mean zero pressure at all! Thankyou Chris for making the process of buying a truck easy and dealing with my OCD about paint!Thank you for sharing your experience! We're so glad Chris and the team made you and your family feel welcome and taken care of—snacks included! :) We appreciate your trust in us and look forward to helping you with your next vehicle. Enjoy your Sierra 3500HD, and thanks for choosing Valley GMC! 🚛🙌
Purchase.
by Julie H on 10/18/2024updated 10/28/2024Love the small family feel.Thank you! We're so glad you enjoyed the family feel here. Making every customer feel welcome and valued is truly important to us. We appreciate you choosing Valley GMC, thank you for your business and Welcome to the family!! :)
Just the way it should be..
by Danny Q on 01/23/2023After going through the process with many other dealers, it was a pleasant surprise to find what I was looking for and then to get world class service. Keith, Matt, and Brandyn really made me feel comfortable. I believe other dealerships… should take note about how much they care. ClickThank you for your kind words Danny! We appreciate the wonderful feedback regarding your recent purchase experience here at Valley Buick GMC. We will pass along your comment to the sales team :) Congratulations on your beautiful New GMC Sierra! Take care
Not Good Service
by AlanRob on 12/07/2020Very polite, however the service is horrible. If you ask for a detail might want to clarify the exact action included. Went in for multiple problems and the vehicle is worse than it was before i took it in. I called and left a voicemail… after i got on road and not one return call. All my safety and electronics are going nuts and or don't work anymore. I will be finding a new dealership for purchase and service.Great Service
by LLJ on 09/07/2018updated 09/12/2018Toby and company really know how to treat a customer, and they are so humble about it. I took my Buick Park Avenue, early model, in for service. The crew there is both professional and courteous, and they handled all problems with class.… I will always consult these fine folks whenever I experience difficulty with my vehicle. God bless them all.We're so happy to be of service! Thank you for your wonderful review!
Best in Auburn
by Prinipaltim on 05/12/2018Family oriented and run dealership. Service department is exceptional.Thanks for your kind comments about our dealership!
Integrity and Experience
by bmantelli on 09/01/2017updated 09/18/2017I highly recommend Valley Buick GMC if you're in the market for a new or used car or truck. We worked with Dwayne from Valley for about a week. He was awesome. He spent a lot of time with us going over different vehicles that we were… interested in. He asked great questions to better understand our needs and wants, Dwayne went the extra mile to answer many questions we had, we had multiple phone calls, text messages etc.. we kept him very busy. He was always happy to help, and was genuinely interested and present along every step of our car buying experience. My wife was originally looking to trade, and because of Dwayne, we ended up trading both our vehicles and Dwayne got us such a whopping great deal we couldn't say no! Nicole in Finance really made the rest of the process, which can be a real downer, very pleasant and candid. After all was said and done, Dwayne took us on a little tour and introduced us to everyone. One GMC Acadia SLT-1 and a GMC Canyon STL Diesel later! We now have an extended family with Valley, and we couldn't be happier. Valley Buick GMC have a fantastic team of professionals who are committed to making the car buying, car owning, and car maintenance a team event and a real joy.Oil change
by Rvlynne on 08/13/2017updated 09/13/2017I wish they had checked the battery the first time. The check list said "maintenance free" but I had to ask them if the battery was still "good". They had to open it up (after finding the correct wrench). The battery was in fact needing… replaced.2017 Buick Encore
by Pj2017Encore on 09/08/2017I was really dreading buying a new car since my experience 18 years ago at another dealership was awful. The entire team at Valley Buick GMC has been amazing I have really enjoyed working with them. I now have fabulous new car and a great… new dealership to wor with. I gladly drive out of my way to work with them! Thank you.Broken A/C
by 2014SierraSLT on 07/07/2017updated 07/18/2017Had a broken a/c system when I was just out of warranty, but Jessica in service found the hard-to-find part to get me back on the road again! Great people who work there.Amazed once again
by craigparrish on 06/13/2017updated 06/22/2017In and out in 30 minutes with diesel pickup oil change and tire rotation. Great staff and very knowledgeable regarding my vehicles.Great Experience
by Grandpa_Uber on 06/21/2017A truly Great Experience compared to another dealership. Friendly, knowledgeable, very professional. Would highly recommend.PRICE IS RIGHT
by N2shape on 06/18/2017This dealership gave me the RIGHT and BEST price the first visit.... And I had done my research extensively. Thank you Brandon for great customer care you provided. Easiest auto transaction in my life...and this is number 24Valley Buick GMC
by Rudahead on 05/02/2017We as a company have chosen Valley Buick GMC for service on our light trucks. We run 7 Silverado out our location. Valley has always been Awesome to work with.New Buick
by FormerC47pilot on 03/18/2017updated 03/29/2017I had spent several months looking at new cars. I am not sure why or how but I ended up looking at Buick Regals. I wanted a mid size car with the latest safety features and All Wheel Drive. I shopped around at several dealers including… 4 Buick dealers. I liked the cars but they most seemed to have little time to discuss what I wanted or had nothing in stock that matched. Dwayne Pogue of Valley Buick took the time to discuss my desires and then went out of his way to not only look at their inventory but went on line and look at other dealers in the NW that might have a car I wanted. He found one in Easter Washington and I purchased the vehicle. I feel Dwayne went the additional mile to make the deal. I would strongly recommend him if your looking for a vehicle.Great Experience
by TaekiaM on 02/28/2017updated 03/10/2017We had a very positive experience! From our test drive to our negotiation, we had no problems at all. Honest and upfront dealership. We did purchase the vehicle we were looking at, and were in and out within 2 hours. All of our… questions and then some were answered. Recommend!Excellent service
by Juno019 on 02/23/2017updated 03/09/2017Dwayne was great. He was very friendly and fair. I had 3 cars I wanted to look at, one on his dealership. He walked us through the car and quickly got the keys for our test drive. Once we returned I informed him I needed to drive 2… other cars elsewhere. He was not rude or pushy about us leaving to try other cars. We went and drove the other cars and although I really liked them it came down to the customer service and treatment we were given that made us return to Valley GMC. He allowed me to make an informed decision of what I wanted, not having it pushed on me. The sales manager Nicole was also wonderful and did not push for all the extras but allowed me to look over the options and again make my own decisions without pressure or pushing. Best car buying experience I have ever had.SALES REVIEW
by elle2371942 on 02/12/2017I was very impressed with the service provided by Dwayne Pogue. He truly cares about his client's needs and goes above and beyond to ensure their satisfaction!Truly amazing experience, start to finish!
by shmitch on 02/01/2017From researching vehicles to test driving vehicles to discussing trade values and understanding total costs, the sales team we worked with were welcoming, incredibly knowledgeable, and understanding of our decision-making process.… Everyone we talked to could provide clear answers to all questions, and explain in plain English the different features between models. We are now the proud owners of a beautiful GMC Acadia, and would highly recommend working with the Valley team. We will be return customers for sure!Great Experience Buying Truck at Valley Buick GMC
by gmctruck2 on 11/20/2016We bought our 2016 GMC Sierra Denali 2500 standard bed truck at Valley Buick GMC because my wife and I were treated with respect by all the staff there, which is the same great experience we had buying a travel trailer several years ago at… Valley RV (same ownership). When buying our new truck, Dwayne Pogue provided us with excellent service. He was very knowledgeable and guided us to the best truck to fit what we were looking for. We most appreciated that the entire staff at Valley Buick GMC did not pressure us in any way, letting us take our time to make a decision over several days to make sure we were making the right decision. There were none of the pressure tactics and games that sales people at other dealers tried to play on us to influence us to buy immediately and buy a truck they wanted to clear instead of what we wanted. It was a very good experience at Valley Buick GMC and we highly recommend them to others.
About our dealership
Thank you, John, for choosing Valley GMC and for sharing your experience! We're glad to hear that Bryant and Brandyn provided attentive service and clear communication throughout the process. Enjoy your new 2025 GMC Sierra 1500 AT4, and let us know if you ever need anything in the future! 🚙
by Rena Geertgens on 03/17/2025