Ourisman Toyota of Woodbridge
Customer Reviews of Ourisman Toyota of Woodbridge
Review type:
Fast Service, Friendly Staff
by VT on 07/04/2024I received excellent service and was well taken care of by the service advisor Tony Van Houten. Tony was very courteous and ensured my Toyota service experience went smoothly. I would recommend this location to anyone seeking to get their… Toyota serviced.Thank you for sharing your positive experience with Tony and our team at Toyota Woodbridge! We're glad to hear everything went smoothly, and we appreciate your recommendation. Safe travels!
Service Advisor Bryant is OUTSTANDING
by Chanel Z on 06/08/2024I can not speak highly enough about how satisfied I am with Ourisman due to Bryant’s outstanding customer service and excellent communication. I have worked with Bryant for 12 years, when Ourisman was Lustine years prior. He helps me… prioritize upcoming car expenses which I greatly appreciate for budgeting purposes. I don’t have to worry about anything not being done correctly. It is always done right the first time. I love how the mechanics and service advisors work as a team to help make the customer service experience better and more efficient. Very trustworthy company.Hi! Thank you for sharing your long-term satisfaction with Bryant and the team at Toyota Woodbridge. We're glad to hear that our commitment to excellent service and teamwork has earned your trust over the years. We appreciate your loyalty!
Wow! Prompt, courteous service!
by Jo M on 04/25/2024Worth driving to Lustine Toyota. They even fixed a minor trim problem. Very clear about the work to be done & time required. But take your checkbook or debit card. Credi card charges incur 3% fees.We appreciate your feedback and are glad to know you found our service at Toyota Woodbridge worth the drive! We always aim for transparency with all work done. Thanks for choosing us, we're here if you need anything in the future!
Very good professional service
by QL on 04/11/2024Great customer serviceWe really appreciate you taking the time to leave Toyota Woodbridge this awesome review, thank you!
Great - except...
by Rick on 04/03/2024They appear to have done a good job and they gave free rides, then, when they were unable to finish by when I needed my car, they provided a free loaner, which I kept over a weekend. The only issue was a zombie $55 charge that they hadn't… told me about. I guess that's not too bad for all the transportation.Rick, we appreciate your feedback and are glad to know that our transportation services were helpful. We apologize for any confusion regarding the unexpected charge at Toyota Woodbridge - transparency is important to us. Thanks for bringing this issue up!
Quality Service All Around!!!
by 2018 Tundra Owner on 02/28/2024Have had my vehicle serviced here for the past three years and intend to continue! Bryant is my Service Manager, he is knowledgeable and extremely courteous. Always ensures that all of my concerns are addressed before work begins on my… vehicle. Further he allows me to approve each repair item before beginning work, this I really appreciate. On another note, I wish they would add perhaps a 2nd or 3rd driver to take customers back home for those dropping their vehicles off. At times there can be several customers going in different directions. Just a minor inconvenience.Thanks for your loyalty to Toyota Woodbridge and the shout-out to Bryant! We're glad he's been able to provide you with top-notch service. Your suggestion about additional drivers is noted - we always appreciate feedback on how we can improve. Thanks!
Customer
by Ron on 02/23/2024I like the friendly professional approach and attitude of each employee I came into contact with. 👍Ron, thank you for trusting us with your business! We'll see you next time. Safe travels!- The Toyota Woodbridge Team
In and out quick!
by Henry on 09/24/2023Easy to schedule appointment. All done efficiently and with courtesy. Richard was helpful in meeting what was asked for.Hi Henry! We're glad to know that Richard and our team at Toyota Woodbridge were able to provide you with an efficient and courteous service. Thanks for the positive feedback! We'll see you next time!
☆☆☆☆☆
by Huga cajunas gracias brother on 09/09/2023Muy buena atención me la dan mantenimiento a mi troca y es excelente la atención..Hugo camina gracias brother por la atención profecional.. y adelante¡Gracias por compartir tu experiencia positiva con nosotros! Nos alegra saber que estás satisfecho con el mantenimiento de tu vehículo en Toyota Woodbridge. ¡Estamos aquí para ayudarte siempre que lo necesites!
Immediate Service
by Mrs Rob on 09/09/2023I called the service department to fix a nail in my tire and they gave me an appointment the next day.Hi Mrs. Rob, We're glad to know our service department at Toyota Woodbridge was able to assist you promptly. Thanks for sharing your experience!
Great service advisor very helpfully
by John s on 08/12/2023The service department is outstanding ,Service advisor was very knowledgeable about my highlanderThis is great news, John! We're glad our service team provided excellent care for your Toyota Highlander and we look forward to seeing you again. Thank you! - Toyota Woodbridge
Ray
by Edmunds on 08/09/2023Nice and cleanThank you for sharing your positive review at Toyota Woodbridge!
Great with their Service Dept.
by Ghufran Tariq on 07/15/2023Our service advisor, Deepak Ahuja was very professional and helpful. He informed us upfront about the wait time; however, he made sure the job is done before the anticipated time and we left the service center earlier than expected. He… explained to us our car very well, what has to be taken care of etc. He is a well-recommended service advisor to all.Thank you for the great review, Ghufran! We're glad to hear that Deepak provided excellent service and got your car taken care of in a timely manner. We appreciate your recommendation, and we'll be here for all your future automotive needs at Toyota Woodbridge. Drive safely!
Efficient Service
by JA on 07/14/2023Service was provided in time and at cost estimated. Service rep was Margaret Larson.We're glad Margaret and the team made the service experience positive. Thank you for trusting Toyota Woodbridge with your car!
10 out of 10
by Carla on 06/19/2023updated 07/03/2023I've gone to this dealership for years and they have always done a great job! Deepak is great to work with as well. He explains what your car needs thoroughly and what to look out for any upcoming service your car may need. He answers any… questions you may have and does his best to work with you to get your car serviced.Carla, thank you for your loyalty and kind words! We're so glad to hear that Deepak has been providing excellent service and taking care of all your automotive needs. We appreciate your business and look forward to your next visit here at Toyota Woodbridge!
Always comes through
by Eric F on 06/16/2023I have been bringing my RAV4 into the dealership for 13 years and as usual they provide outstanding service and feedback to understand and correct problems with the vehicle.Thanks for the great review, Eric! We're so glad to hear that you've been consistently satisfied with our service over the past 13 years. We appreciate your loyalty and look forward to continuing to provide you with outstanding service in the future. Have a fantastic day! - The Toyota of Woodbridge Team
Best Toyota dealer
by Tanapornsakul on 04/14/2023Very friendly staffs and they are professional. Keeping us inform every updated information.Thank you for taking the time to share this wonderful feedback! We appreciate you trusting the Toyota of Woodbridge team with your business and hope you won't hesitate to reach out if we can be of service again in the future!
Costly
by CJ on 03/30/2023Service was okay, but prices have gone up since transfer of the dealership. Also, they are now continually trying to upsell you. They offered to provide me with $5,000 worth of services for my vehicle with 48,000 miles, that has been… carefully maintained.Thank you for taking the time to leave us a review, CJ. We appreciate you taking the time to share this feedback and invite you to reach out directly if you'd like to discuss these concerns in greater detail. Respectfully, David Slebodnick - General Manager - 7034941800
Deepak Ahuja is Awesome!
by Jasmine Johnson on 03/23/2023I highly recommend Deepak Ahuja looking for exceptional service. He was honest and professional.Thank you for recommending Deepak, Jasmine! We look forward to seeing you next time at Toyota of Woodbridge!
Hugo is the man
by MARC 71 on 03/18/2023I came to change couple of my fog lights for my honda ,Hugo answered all my questions, Thanks HugoThanks for visiting Ourisman Toyota of Woodbridge, Marc! We're so glad Hugo was able to answer all your questions and we hope you won't hesitate to reach out if we can be of service again in the future!
Rafa, thank you for choosing us! We'll see you next time. Safe travels! - The Toyota Woodbridge Team
by Toyota Woodbridge on 08/01/2024