Customer Reviews of Koons Woodbridge Ford
Review type:
Amazing car buying experience at Koons of Woodbridge!!!
Unprofessional and Disrespectful Experience at Koons Ford of Woodbridge
by Horrified on 07/29/2025My experience at Koons Ford of Woodbridge was utterly deplorable, characterized by egregious unprofessionalism and blatant disrespect from a salesman named Eddie Sakyi, who presented himself as the manager. From the outset, Eddie Sakyi’s… demeanor was aggressive and dismissive. He repeatedly interrupted me with condescending “yep, yep, yep” remarks, preventing me from fully voicing my valid concerns about the vehicle’s condition. When I highlighted that the dealership’s advertisement was misleading and failed to disclose visible damage on the car, Eddie Sakyi responded by rolling his eyes multiple times—a gesture that was both belittling and antagonistic. I had driven a considerable distance to visit this dealership, which I mentioned in an attempt to negotiate earnestly. Instead of engaging, Eddie Sakyi brushed off my concerns, arrogantly claiming he had already “taken $500 off” as if that excused their deceptive advertising practices. When I proposed a fair number to move forward, Eddie Sakyi stated he would “have to sleep on it,” stalling and demonstrating complete disinterest in reaching a deal. I informed him that I intended to purchase a car within the week, hoping to convey urgency, but Eddie Sakyi twisted this into an accusation, leaning back in his chair and sarcastically questioning if I was “giving him an ultimatum.” His tone was derisive, and his attitude suggested he saw the interaction as a power play rather than a professional transaction. When I clarified that I was merely trying to negotiate, he doubled down, boasting about customers from New Jersey as if my time and effort were insignificant. Eddie Sakyi’s conduct was not only unprofessional but also profoundly disrespectful, transforming what should have been a straightforward car-buying process into a frustrating and degrading experience. His refusal to listen, coupled with his eye-rolling and dismissive behavior, made it abundantly clear that Koons Ford of Woodbridge has no regard for customer service or transparency. I strongly urge anyone considering this dealership to steer clear—there are numerous dealerships that prioritize their customers and operate with integrity. Save yourself the aggravation and avoid Koons Ford of Woodbridge at all costs.SLEAZY Delership
by sanand911 on 07/24/2025The most sleaziest dealership experience ever! Salesman/ manager? Hadi Al Hage, has no morals or scruples. They made me pay $476 for a Mercedes Benz inspection and "sold" the car right under my nose. 5pm I get the report from MB of… Alexandria regarding the condition of the vehicle, and when I spoke with him he said "he has to speak to the team to see what they can do". Next morning when I call, I was told that they sold the car! ... knowing that I was interested and paid for an inspection at the dealership! Didn't even give me the right of refusal!.... I find it hard to believe that a car that has been sitting for 2 weeks got sold on the spot in the evening after 6pm! [non-permissible content removed]! ... it is still listed on carfax and on their website 2 days later! [non-permissible content removed].... DO NOT TRUST THIS DEALERSHIP.... BUYER BEWARE! I have proof and of text and recorded conversations of their lies!Horrible customer service
by Kim T on 05/12/2025Bought a new 2025 mustang 4 weeks ago. Started out well with test drive and went to heck the next day when purchasing. Was told I only could get the $500 military offer if I put my husband’s name on the car even though I’m verified on ID me… that I qualify. Was told they weren’t running my credit and didn’t need to since I was paying cash so no need for financing, and they ran a full report. When sitting down with finance price jumped thousands of dollars from what was agreed on with sales manager, good thing I read before signing and fixed. Icing on her cake and big part of 2 star.. Paint on driver door was damaged while on lot before taking possession. Was given an “we owe you” paper to get it fixed. I called 2 weeks in a row and spoke to Jeremy and left a message with someone else. Both times was told I’ll get with the body shop and make an appointment and call you back. Not ONE call back to even say “hey we haven’t forgotten about you. It has now been over 30 days. We were looking to purchase another vehicle and will be looking elsewhere.Kim, I'm sorry to hear about the issues you've faced with your Mustang purchase. It sounds like there were several miscommunications and delays that we need to address. We value our customers' trust and would appreciate the opportunity to make things right for you. Please reach out at your convenience so we can assist further. Thank you, Nicole Phillips - Customer Relations Manager - nicole.phillips@koons.com
Loose bolt in steering
by Hat on 04/21/2025Nikki my service manager was the best!! So helpful and informative about the work being done on my car.We're delighted to hear that Nikki provided such helpful and informative service at Koons Woodbridge Ford! Thank you for sharing your experience with us.
Amazing car buying experience at Koons of Woodbridge!!!
by Ed B on 03/10/2025The experience purchasing a vehicle at Koons was one of the best car purchasing experiences I’ve had. I’ve purchased over 12 vehicles in my lifetime and this one was remarkable. Although we weren’t prepared to leave the showroom with a… vehicle, the General manager, Abdi, made us an offer that we just couldn’t refuse. We are blessed to have come to Koons in Woodbridge today. It’s been a while since we’ve owned a Ford, but we are proud Ford owners once again!Ed, we're delighted to hear that Abdi and the team at Koons Woodbridge Ford made your car buying experience remarkable. Welcome back to the Ford family, and thank you for choosing us!
Tyrell Horton
by C Turner on 01/17/2025updated 01/24/2025Tyrell is always extremely professional and personable. He makes the service department a good experience. He gets the maximum stars from me. Charles E. Turner🙏🏾We're delighted to hear that Tyrell made your experience at Koons Woodbridge Ford a positive one! Thank you for the glowing review and support. We'll be sure to share your kind words with him!
Simple and direct
by Sofe88 on 12/26/2024They are honest and direct with customers.This is what we love to hear from our customers. Thank you for all the support of Koons Woodbridge Ford!
Don’t Expect to Have Your Car Inspected Independently!
by Andrew on 11/22/2024If having your pre-owned car inspected by an independent mechanic is important to you, DO NOT GO TO KOONS Woodbridge. They do not allow you to take the vehicle for an independent inspection. The fact that they do not allow an industry best… practice is a sign of how little transparency they have and how little confidence they have in their product. Always have your pre-owned vehicle inspected independently. It is worthwhile and educational and can save you thousands.Andrew, I understand your frustration regarding the inspection policy. We aim to be transparent and provide confidence in our vehicles, so it's concerning to hear about this experience. If you'd like to discuss further or have any questions, please feel free to reach out. Thank you, Nicole Phillips - Customer Relations Manager - nicole.phillips@koons.com
I am happy to report that the day after posting the comment above, my salesperson contacted me and told me that there was a mistake. I had the car inspect off prem the same day and made a fair purchase of a used vehicle. I give credit to Koons for acknowledging the mistake and I would definitely purchase a vehicle here again.
Andrew Rocks
by Happy Trucker on 10/25/2024updated 11/04/2024Andrew did an excellent job in having my trucks tailgate adjusted and explaining the operation of the onboard scales. Would highly recommend visiting him and any issues on a Super Duty.We're delighted to hear that Andrew provided excellent service with your truck's tailgate and onboard scales at Koons Woodbridge Ford. Thank you for recommending him, and we're here if you need any further assistance!
2024 F150 STX
by Proubal on 10/15/2024Easy on line transaction. Completed the paperwork when I picked up the truck. Honest salesman and no high pressure to purchase additional coverage or add-onsProubal - We're glad to hear that your online transaction went smoothly and you had a positive experience with our team at Koons Woodbridge Ford. Thank you for sharing your feedback, and enjoy the new truck!
Ford Bronco purchase
by Hank Steininger on 08/30/2024updated 09/06/2024We got a great deal on this auto purchase. The sales representative was easy to work with, and the business manager very helpful in closing this financial transaction.Hank, we're delighted to hear you had a smooth and easygoing experience with our team at Koons Woodbridge Ford. Enjoy your new ride, we wish you safe travels ahead!
Key fob
by Lucius Francis on 08/31/2024I contacted the maintenance department looking to have a new key made for my vehicle. They informed me about the cost for programming a new fob. It was approximately $170. I consider that a little high considering the amount of labor… required. But it’s the standard pricing. Then they informed me that I would have to speak with the parts department to verify if they had the fob on hand and the price. A lady at the parts department requested my vin, make, model and year or the car. She verified that they had the part and gave me a quote of approximately $80. She transferred me back to the service desk and I let them know I was on my way. I arrived a bit later and spoke with Gabriel. He walked me through the process told me about the price for program and told me that he would have to speak to parts to verify if it was available. I informed him that I had done the leg work on verifying the parts availability. That’s when Gabriel informed me that it could take 1.5 to 2 hours. I decided to home and grabbed an Uber. I received a message approximately an hour later. After arriving Gabriel gave me my key and passed to another gentleman that was going to take my payment. That’s when I was informed the my price was approximately $440. That’s when I told them hold on that is now where near what the quotes added up to. I must admitted I was taking a bit back by the dramatic difference in price. With the information that was given to me it’s should have been in the realm of $250. Now that would have been without taxes and little miscellaneous stuff so maybe $300 in my mind. But that wasn’t the case I was informed then that the price of the fob was about $160 which was double the quote. And the were a bunch of other miscellaneous charges added. The lack of transparency is terribly disheartening. The way this part was done made me feel very uncomfortable. It gave me the feeling that someone was trying to take advantage of me. Here came Gabriel to the rescue. He made some calls and massaged some numbers and got the price down a bit. I’m glad that Gabriel was there he did an amazing job handling this situation. I did request to speak with a manager because I felt that this situation required a higher level of involvement. Unfortunately this isn’t the first negative interaction at this location. That’s the main reason I hadn’t visited this location in such a long time. I have work that I would like to get done on my vehicle that really needs to be handled by a dealer. But I don’t feel comfortable with doing it. Over all you have pretty much lost my trust and confidence.Lucius, I'm sorry to hear about your experience and the lack of transparency you encountered. It's concerning that this situation made you feel uncomfortable, but I’m glad Gabriel was able to assist. If you'd like to discuss this further or have any other concerns that we can clarify, please reach out directly. Thank you, Nicole Phillips - Customer Relations Manager - nicole.phillips@koons.com
Koons Ford Woodbridge is a perfect 10
by David Perry on 06/23/2024Alberto at Koons Ford in Woodbridge, VA, is known for his exceptional service. He goes above and beyond to ensure customers are satisfied, providing thorough explanations and efficient solutions for vehicle issues. His friendly demeanor and… professional attitude make every service visit a positive experience. Alberto demonstrated his dedication by working directly with my warranty company. He made sure all the important parts were covered, navigating the complexities of the warranty process smoothly. His proactive approach and attention to detail ensured that I received the maximum benefits, reflecting his commitment to excellent customer service. Throughout my repair process, Alberto ensured I was informed at every stage. His consistent updates provided clarity and peace of mind, making the entire experience transparent and stress-free. His communication skills and dedication to customer satisfaction truly set him apart as an exceptional service representative. To all the mechanics who worked on my vehicle, I want to extend my heartfelt thanks. Your expertise and dedication ensured that my car was repaired to the highest standard. I appreciate the attention to detail and the thoroughness with which you approached every aspect of the repair. Your hard work and commitment to quality are truly commendable. Thank you for your exceptional service and for going above and beyond to ensure my vehicle is in top condition. Thank you to everyone at Koons Ford Woodbridge Va. Even O who brought my vehicle around and the wash team that cleaned my vehicle before it was returned to me. David PerryDavid, thank you for sharing such detailed and positive feedback about your experience with Alberto and the team at Koons Woodbridge Ford. We're delighted to hear that everyone went above and beyond to ensure your satisfaction!
Will do this again!
by Jim on 06/04/2024Super easy. Fully automated documentation process. Salesman was great, supportive and not pushy. Good experienceJim, we're delighted to hear you had a smooth and supportive experience with our team at Koons Woodbridge Ford. Thanks for the great review!
New Car Purchase
by Emanuel R on 06/01/2024Kevin was great! The overall buying process took several hours, but in the end we were able to settle on an acceptable deal.Emanuel, we're glad to hear Kevin made the process worthwhile for you at Koons Woodbridge Ford. Thanks for your patience and positive feedback!
Buyer beware!!
by Chris on 03/28/2024Buyer beware. They sell lemons. Bought a used car and 3 days later it was in the shop. I was contacted by a customer service manager and asked to bring the vehicle in, they kept it for several days before I was told it would be $1500 in… repairs which I had to pay half. Was 1 day past the option to swap the vehicle and they wouldn’t help me. So I had to come up with another $800 after putting down over $1500. BUYER BEWARE. They will pretend to care but they don’t. In this economy where every penny counts, be careful if you go here.Chris, I'm sorry to hear about your experience. It's never our intention for any customer to feel this way and we understand how frustrating it can be when unexpected repairs come up so soon after a purchase. We'd like the opportunity to discuss this further with you and see what we might do from here. Please reach out at your earliest convenience - Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572
Terrell H was very helpful
by Tamieka Square on 03/15/2024I came in for routine service for my vehicle and Terrell was able to help me get in and out the dealership quickly. He also offered a complimentary car wash. I will be scheduling my next service appointment with him!We're glad to know that Terrell was able to assist you efficiently during your visit to Koons Woodbridge Ford. We appreciate the positive feedback and are here for anything else you might need down the road!
Great
by Lori on 11/20/2023I purchased a new vehicle with the help of Jovany at Koons Woodbridge Ford. He was very helpful and honest about the different options. The car I ended up getting, a 2023 Escape ST Line Select, was listed at a comparable price with a couple… rebates/discounts added. I live in West Virginia and Jovany and the finance guy (Carlo I think) were informative about how the registration would be transferred to WV by them and the process. The only negative I would say is the amount they gave for my trade in; I had a 2014 Ford Escape in good condition and the appraiser seemed to make up issues with it to devalue it. So overall, Jovany was awesome and I love the new Escape, but the dealership heavily stiffed me on the trade in value.Lori, we're glad to know that Jovany was able to assist you in your purchase here at Koons Woodbridge Ford. We appreciate the feedback about your trade-in experience and will take it into consideration for future improvements. Enjoy cruising around West Virginia in your new Escape ST Line Select!
I am suing them
by Pamela Cardona on 10/30/2023If I could give 0 stars I would. This dealer is by far the most atrocious dealer in Woodbridge at least. They sell you faulty/dangerous/overpriced vehicles take ages to take your vehicle for repair, keep it for months and months with 0… communication and decide to do repairs to your vehicle you were not having problems with and don’t even ask you if they could do it. Their general Manager Mr. Jad Kadili, is [non-permissible content removed]! Who is used to threatening their clients and ripping people off! I have a claim with attorney general of Virginia and am in the process of suing them. If anyone has experienced what I was mentioning above, please feel free to reach out and we can all have a lawsuit against them.Pamela, we're truly sorry to read about your experience. We always aim for a high standard of customer service and it's clear that this was not met in your interaction with us. I understand how frustrating these issues must be and would like the opportunity to address them directly. Please reach out so we can work towards resolving any outstanding concerns you may have. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572
Great place for being RIPPED off.
by Mark on 10/28/2023I won’t waste much of my time. Because most of you won’t even listen. But in short. Quick talking. Fast acting lie telling sales people. And even if they are pretending to be your friend they are laughing outside at toy while you’re on… the test drive believe I caught them doing so. About how much they over charged you for the car you’re driving. So consider yourself warm. Best thing to do is stay away. Or be prepared to spend more money for the vehicle than average. And even more time stuck at the dealer trying to close out the process.Mark, it's dismaying to read about your experience. We aim for transparency and respect in all our interactions, so this feedback is concerning. I'd like the opportunity to learn more about what happened and see how we can make things right. Please reach out when you have a moment. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572
Misleading and deceptive sales tactics
by Jim on 10/20/2023Initially made contact through website and texted over that evening and the next day with Katherine Lopez. She was extremely pleasant and helpful. Made arrangements to come to the dealership the following day to purchase a 2023 Ford Bronco.… I was very clear about my intent upfront to put money down and finance with my bank. At the dealership I was handed over to Christian. Nice young man with one exception - Christian said all buyers have to complete the Ford credit application to “prove your identify” (I’m pretty sure my driver’s license, SSN, and other information you obtain when you complete the financial documents are adequate) but like an idiot I just went with it because my wife really wanted that Bronco. After waiting well over an hour and a half for what I thought was efforts to get our Bronco ready, I find out that the wait was just for the finance person to try to find a lender that would get close to the APR my bank was giving me. They could not. Then, unbelievably the finance guy tells if I take this worse finance offer he found (again, more money than my own back) then I could take the car home today. If not, I would have to come back the next day to get the car because he'd have to wait on a wire transfer, make sure that went through, and some other BS. I’ve purchased many new cars my entire adult life and have never had to return to a dealership to purchase a car with my own financing. It’s a ridiculous strong arms sales tactic to try to bully you into a higher interest rate, or other worse terms, that provides the dealership some kickback or other incentive to use them. In other words, they not giving a crap about you. They’re caring only about you while showering you with false platitudes and general BS. I expect some BS from any dealership but this Koons Ford in Woodbridge has been one of my worst experiences. I will NOT be returning next month when I plan to buy a brand new Ford F-150. Only reason I'm giving them a star is a couple people were nice and were not dishonest. But the dealership itself and the finance department cannot be trusted. Avoid at all costs.Jim, I'm sorry to read about your experience. It's important that our customers feel comfortable and informed throughout the entire process, so it's concerning to see we've left a different impression. We'd like an opportunity to discuss this further with you and address any misunderstandings or miscommunications regarding financing options. Please reach out at your earliest convenience. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572
- Instant Financing
- Complimentary Coffee
- Television
- Express Service
- Vending Machines
- English
- Spanish
Ed, we're delighted to hear that Abdi and the team at Koons Woodbridge Ford made your car buying experience remarkable. Welcome back to the Ford family, and thank you for choosing us!
by Koons Woodbridge Ford on 03/11/2025