Loyalty Chevrolet
Customer Reviews of Loyalty Chevrolet
Review type:
Trey Kight
by S Chandler on 08/14/2025My service provider at Loyalty Chevrolet was Trey Kight. He was professional, friendly and very helpful. Next time I need service I will definitely ask for Trey.Out of town
by Ray B on 07/17/2025Alternator went out on the way into Williamsburg. Kait at loyalty Chevrolet took great care of us and kept us informed through the whole process. They worked with the warranty company and kept our out of pocket fee to our deductible.… They also found other issues that we had been trying to figure out. Overall, great experience!Ray, thank you for your 5-star review! We are glad that Kait got your automotive needs taken care of and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. Safe travels!
Always Outstanding Service
by OldSchooltg on 06/28/2025Loyalty Chevrolet Service Department is always on point and purely Outstanding. They always listen to my concerns and issues and they always give me honest feedback. Mrs. Nikki Harmon is my go to Service adviser. She is 1 of the best… advisers that I have every worked with.Thank you for your 5-star rating! We are so glad that Nikki and the team consistently provide you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Loyalty Chevrolet is the Best Around!
by Jackie Crawley on 06/28/2025Kaitlyn Ussery was an incredible service manager. From the time I entered to the time I left, she made me feel like family. Her professionalism was captivating! I highly recommend this dealership to anyone!We appreciate your positive review, Jackie! We are so glad that Kaitlyn provided you with the A+ service that you deserve. Your kind recommendation means so much to us and we hope to see you again the next time you are in need of automotive service.
Great service
by Dave on 06/21/2025Service department is excellent Trey Kight is always professional and courteousDave, thank you for leaving Trey this kind review! We are so glad that he consistently takes great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Great service and service writer!
by Dave B on 06/13/2025I always receive great service at Loyalty largely due to Nikki Harmon, my service writer. I rely heavily on her advice which has been unfailingly correct.Dave, Thank you for your kind review! Providing top-notch service is so important to us, and we are glad that Nikki's efforts consistently meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!
Service Review
by Bill C on 05/28/2025Kait Ussery has done a great job in the service needed on my Corvette. All work was done as needed and service was done promptly.Bill, thank you for leaving Kaitlyn this positive review! We are glad that she provided you with quality and efficient service. It is our pleasure to serve you and your Corvette's needs in any way possible. Safe travels!
Personal Service
by Peter on 05/22/2025I have worked with Kait Ussery at Loyalty for several years. She has always given me prompt, courteous service and Loyalty provides honest assessments of work required and gets it done expeditiously.Peter, thank you for your positive review! We are honored by your continued business over the years, and we are glad that Kaitlyn consistently provides you with quality and efficient service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
No worry inspection
by Allthrottleandsomebottle on 05/14/2025Nikki Harmon was efficient as always getting me in and out. Josh the Technician did a great inspection and found one bulb out which was quickly replaced. Keep up the good workThank you for your wonderful review! Offering quality and efficient service is so important to us, and we are glad that Nikki provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Take care!
First rate service!
by Paul Lang on 04/28/2025I received professional treatment and communication from start to finish. Mallory Bishop was my service representative and I couldn't be happier. She made sure to keep me updated via phone or text, which I really appreciate.Paul, thank you for sharing your positive experience with us! We are pleased to hear that Mallory took great care of you and kept you well informed during your recent service visit. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Awesome
by Kendra Richards on 04/18/2025This dealership has always been friendly, kind and awesome to me since day one. I have nothing bad to say. Always have smiles on their faces with positive vibes, great customer service and very professional and most importantly they get the… job done. A big thank you to Trey Kight awesome awesome job working with me so so nice and friendly with a great smile.Thank you for sharing your wonderful review, Kendra! We are delighted that our team consistently provides you with the quality care that you deserve and that Trey made this experience with us no different. Safe travels!
Best service ever!
by Jamie on 04/13/2025I love having my vehicle serviced here! Good price and fast service! My technician James Cobb is great! Thanks for keeping my vehicle going!We appreciate your positive review! We strive for 100% customer satisfaction, and we are glad that James took great care you and your automotive needs. It is our pleasure to assist you in any way possible. Wishing you the safest of travels until we meet again!
Wow. Real Customer Service.
by John F on 04/12/2025Kaitlyn Ussery was very professional, helpful and courteous. She made sure that every issue was investigated and taken care of.Thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that Kaitlyn provided you with top-notch service. Please do not hesitate to give us a call if you ever have any further questions or concerns.
In and Out without the burger!
by allthrottleandsomebottle on 04/03/2025Nikki Harmon was efficient as always getting me in and out. James the Technician was on his game as always and did a great inspection Keep up the good workWe appreciate your positive review! Offering quality and efficient service is so important to us, and we are glad that Nikki and James provided you with nothing less. We hope that you continue to choose us for all of your future automotive needs. Safe travels!
Great Service As Always!
by Rumaldo on 04/02/2025The service at Loyalty Chevrolet has always been great. Especially Nikki Harmon, she is always attentive and focused on my needs. When I bring in my vehicle in for service Nikki, along with her service team always go above and beyond. I… really like that about her and the team. They strive to get everything done as fast as they can, with Awesome results. Keep up that Great Service.Rumaldo, thank you for your wonderful review! We are so glad that Nikki and the team consistently take great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Kind staff and fast service
by Elizabeth H on 03/11/2025Trey Kight and his team were professional, friendly, and fast with my service. They worked with me when I needed to move my appointment back a little, and quickly helped me upon arrival.Elizabeth, thank you for your positive review! We are pleased to hear that Trey and the team got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Safe travels!
Well done
by Rik on 02/26/2025updated 03/05/2025Mallory Bishop does a great job as my service administrator. She gets me scheduled, in on time and most importantly, gets the service completed successfully. Thanks Mallory.Thank you for leaving Mallory this positive review! Your safety and satisfaction are our utmost priorities, and we are glad that Mallory provided you with thorough and efficient service. We hope that you continue to choose us for all of your future automotive needs!
Annual vehicle inspection
by Dave on 03/02/2025Mallory is an amazing service advisor. Her number one priority is customer satisfaction which I receive every time I have my GMC serviced at the Loyalty dealership. Thank youDave, Thank you for your wonderful review! Providing 5-star service is so important to us, and we are glad that Mallory's efforts consistently meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!
Loyal customers get Loyalty Chevrolet Service!
by Kurt on 02/20/2025updated 02/28/2025Nikki Harmon continues to be professional, thorough, and outstanding as a service technician! Always rapid service and getting an appt was great, despite how busy Loyalty Chevrolet is. As a previous GMC customer, I am so happy that Loyalty… Chevrolet is now my service provider!Kurt, Thank you for leaving Nikki this excellent review! We strive for 100% customer satisfaction, and we are glad that Nikki and the team consistently provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to let us know if there is ever anything more that we may help you with.
Unexpected Problem
by Thomas G on 02/22/2025There was a few issues with 1 of my cars that I wanted loyalty Chevrolet to investigate. They addressed my concerns and they found another issue and that issue was address and corrected. Mrs. Nikki Harmon and Miss Lee, a mechanic worked… quickly and they address all of my concerns and got my car back on the road. This is my go to service department.Thank you for your positive review, Thomas! We are so glad that Nikki got your automotive needs taken care of- thoroughly and efficiently. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Thanks again
by Larry on 02/02/2025updated 02/10/2025Kaitlynn Ussery is a great service representative. Give you realistic waiting times and keeps you updated on progress.Thank you for your positive review! We are so glad that Kaitlyn took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Cadillac XT5
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We look forward to seeing you for your next service! You have our appreciation for your loyalty to Trey. Your recommendations are incredibly valuable to us so we thank you and wish you safe travels!
by Loyalty Chevrolet on 08/20/2025