Koons Tysons Chrysler Dodge Jeep Ram

I waited over my 7 day window to see if my new truck would break down before writing this because I never want to go back to this dealership unless they offer to fix the bumper they drilled through. This dealership sold me a 2019 truck that passed their 150 point inspection and had major transmission issues within 60 miles of leaving the lot. This was the largest of many issues with this dealership. Upon first arriving I was greeted by my sales rep (who admittedly despite the bumper issue we will discuss later wasn't all that bad). I knew what I wanted and after a short test drive was ready to buy despite their unwillingness to move an inch on price. So I filled out financing forms and waited. A woman came by to ask a few more financing questions and my initial thought that she seemed clueless was proven correct when THREE (3) hours later another much more intelligent finance rep came by and told me she was new and they had to start over. At this point I had been at Koons for a total of 5 hours and was beyond ready to leave, but after helping me get to a monthly payment I was comfortable with this. young finance rep saved the deal. Admittedly now I wish he had not, but hindsight is always 2020. So the next day the transmission starts shuddering. I called my sales rep who said to wait until Monday at 11AM and call him back to see if the Koons Chevy dealership next door could take a look. After 2 emails, 4 voicemails, and a bunch of other calls I was unsuccessful in my attempts to involve the GM of Koons CDJR who I thought should have been involved. I was forced to go through my sales rep and eventually after lots of complaining the used cars manager. When I brought the car in I waited a few hours at Koons Chevy for them to diagnosis the issue with my truck. The service team was for the most part very helpful after some initial push back because i was "springing this on them". Eventually they told me they ASSUMED it was the torque converter, which was backordered until approx February, but could not confirm without opening transmission. After hearing all this and that I would be forced to RENT a car or drive this unsafe vehicle I contacted GM who to this point has been unable to resolve my issue, but I also went back to the Koons CDJR who sold me the vehicle and asked for a refund. Which they politely told me was not possible. Shocked and pretty demoralized I was forced to pick through their inventory and find something in a similar price range to exchange. CDJR had very few trucks which is what I originally purchased and I was unable to look at other Koons dealerships despite the fact that I had walked back and forth between Koons CDJR and Koons Chevy multiple times that day. My preference after this horrible experience with not only the dealership staff, but their apparent inability to evaluate the safety and mechanics of their vehicles before sale, was to get a full refund, but after being worn down and told there were no other options (besides seeking legal advice) I was coerced into accepting a more expensive older (2017) truck that I had to pay the difference on (again no discounts could be applied despite them selling me a broken truck and me having been at the dealership over 14 hours at this point). When it was finally time to leave I was exhausted and ready to get out, but needed my sales rep to put on my temp plates. After what seemed like an incredible amount of time I saw that rather then using the OBVIOUS 4 pre drilled holes in the metal bumper he had decided it was best to drill 2 new holes in the plastic bumper of my new truck. I was beyond defeated and exhausted at this point and just wanted to leave, but I really should have addressed this issue then. It's likely too little to late now unless the dealership decides that for the first time they want to do right by the customer and fill my bumper that would be great. My policy moving forward will be to never return to any Koons dealership and I hope this review helps others avoid an experience like mine.