Sheehy Nissan Manassas
Customer Reviews of Sheehy Nissan Manassas
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Warranty Scam Experts
by M Daniels on 01/24/2024Beware of abusive warranty scams at this shadowy dealership where we had the worst car buying experience of our lives. We bought a car for our family from this dealership and paid a lot for the most extensive Nissan warranties they… offered. Shortly afterwards, the car died because the wrong battery had been installed. AAA towed the car to a Nissan dealership near our home. The local Nissan dealer certified that the wrong battery was in the car when purchased from Sheehy. But in spite of having the most expensive Nissan warranties available, Sheehy refused to cover the repairs since we were still within the 90-day dealer service window and (according to them) that requires that only they can perform the repairs. So we paid almost $1,000 at our local Nissan dealership because Sheehy’s installation of the wrong battery forced us to tow the vehicle to our local Nissan dealer. They refused to honor any Nissan warranties. They also (ironically) used the 90-day dealer warranty to refuse to reimburse for repairs at any other dealership. We were abused badly at every level and now desperately trying to get the State Attorney General’s office to help us recover from this warranty scam.
The following reviews are more than two years old. They are not included in the overall rating.
48 sales reviews
They Will Drop the Ball Then Ignore You
by AlanaVA on 08/25/2019If you have a current Nissan lease, do NOT come here to return and start a new lease. This is my fourth lease with Nissan and first time here and I will never return. I received my lease statement saying I owed the rest of my payments even… though they should’ve all been taken care of through lease loyalty and dealer incentives. For the past 2 weeks I have been contacting my salesperson Tom and the finance manager James and both have stated “No worries. We’ll get this taken care of.” Or “I will give you a call back tomorrow once I have more info.” None of which have happened. They will drop the ball and expect you to pick up their slack. Neither of the 2 previous dealerships I dealt with in Ohio and Florida allowed any of this to happen. I would rather lease from there and transfer paperwork than go to this dealerships who prides itself on “making customers for life.”Helpful
by JamesC1 on 09/01/2017My salesperson Hudson, was great. An awesome, genuine and helpful professional. I would highly recommend him to many of my family and friends. Spent less than 2hrs here getting our new car and the deal and professionalism of Hudson and the… team at Sheehy Manassas was great.Horrible Service
by Angie-S on 08/19/2017Now after a bunch of hassle after purchasing a car they will not give us our 2nd key which is guaranteed with a Certified pre owned car. They refused to service us any further. We will be going to corporate and contacting as many… individuals we can to see that we are serviced properly. Also my previous ratings are not posted. Terrible dealer!!!Tony Gomez is the best!!
by Bernie on 05/19/2017We had to unexpectedly buy a used car this week and were dreading the process because of past experiences. Sheehy left us with a whole new experience. Tony was fantastic, the finance department was quick and responsive and the service… center was able to get the car detailed and protected without us having to schedule a new appointment. Even though Sheehy of Manassas is 2 hours away from my home I would definitely drive back to purchase another vehicle.Thanks Miguel Lazo
by barrcoy2017 on 05/01/2017Once again. Thank you Miguel for all of your help and hard work and your patience, Sheehy Nissan Of Manassas is a great place to buy a car, I strongly recommend it !!Thank you SO much, Hayes!!!
by Julie on 04/27/2017I had been searching for a while for a very specific USED Pathfinder and was excited when I found exactly what I was looking for at Sheehy, in Manassas. I contacted the dealership 3 times that day (I was a bit exuberant!) and said I was… driving from 2 hours away to come test drive it that night. I found out the Pathfinder was just received by the dealership and wasn't "ready" to be displayed, however when Hayes in sales saw my inquiries, he immediately went to service to be CERTAIN the Pathfinder was ready and in beautiful condition when we arrived later that day. I have to say that you don't expect such excellent service and help when purchasing an older vehicle, but Hayes went above and beyond, knowing we were coming from far away and that this vehicle was exactly what I wanted. Hayes made SURE that things got done, was very understanding, great to talk to and over-all a pleasure to work with. He cared about US and not just making the sale, which is why I will forever recommend Sheehy to anyone and most likely use them in the future. I believe Hayes is a testament to the type of people this Nissan dealership looks for when staffing their positions. So a huge THANK YOU to Hayes and his manager, as well as Edgar that made the financing part so "easy" and painless, in looking for the very best deal for us. What a fantastic team! I wish them all the greatest success! Oh and...my "new" Pathfinder is phenomenal!!!Well worth the drive!
by jimfrontier on 03/31/2017I bought a Nissan Frontier from Alex over at Sheehy Nissan of Manassas. He was very polite and answered all my questions. He was clear on the pricing and assured me my drive from Pa would be well worth it. I drove down and sure enough… everything we discussed over the phone was true. I was pleased and amazed how easy the transaction was. The only thing that I would be harsh on is the Wait for financing, of course its a big purchase so it comes with it. Thank you guys and we look forward to years of owning this Nissan Frontier!Excellent
by vopawin on 01/17/2017I just bought my daughter a certified used Nissan Altima on Saturday. Sami Noori showed us about 10 cars without any sales pressure or tricks. The Finance Department did a great job a getting us the best rate. One electronic key was… missing so the GM will be replacing it with a new one. This is my 3rd vehicle with Sheehy Nissan of Manassas. My next vehicle will be bought here. If you have not tried Sheehy, I highly recommend this dealer. Thanks to all!Great work guys!
by Navaandaltima on 11/29/2016My wife and I called and inquired about a Nissan Altima. Alex answered and gave me all the information I was looking for. When we arrived he had the vehicle out front ready for us to test drive. We fell in love with the vehicle and after… some not so hard negotiations we purchased it. The finance did take longer than expected .But over all we are happy with our purchase and the customer service we received.Amazing Experiance!
by 370Zking on 08/31/2016Bought a 370z from Sheehy Nissan of Manassas with the help of Alex and Kris Byrd. They did an amazing job and made it an easy transaction. I hate dealing with dealerships but this experience did have a great impact! I look forward to seeing… them in the near future for my nex vehicle!Excellent Sales Experience
by dswells86 on 08/30/2016This was my first purchase with Sheehy and I will definitely be returning in the future. Dennis Cronin was a great help and the main reason for my purchase from this location. He provided excellent service before and after the sale and was… always available when needed.Totally satisfied.
by temp_edmunds1470024294530 on 08/01/2016I was looking for another car as my then current car was not fitting. I was approached by Vince when I was browsing the lot. Very well versed in the Nissan world and answered almost all of my questions. I will tell all of my friends about… my services here and recommend they get their car from here.Great sales service
by Kljordan on 06/01/2016I had a great experience purchasing my new Nissan. Tanner Baine and the rest of the staff made purchasing a vehicle easy even from 350 miles away.cant wait to come back!
by coleman804 on 06/01/2016Alex and the guys at Sheehy nissan of manassas are really great people. they took care of me and helped me with the purchase of a new maxima. I have been station in Japan for a brief period of time but I cant wait to get back to my new… Nissan Maxima!The truck of my dreams!
by Eman8586 on 05/31/2016Nettra Long has been helping me look for the truck of my dreams for months and we finally had one available at the Outlet. He went out of his way to pick up the truck in Tysons so my wife and I can come test drive it. Once i saw it, I fell… in love!! I will always send my referrals to Nettra Long, he is the best sales person!!!!Surprisingly Simple
by MarkCubon on 05/30/2016Hudson Maitland and the entire staff made the purchase of my first car fast, simple, and successful. I will absolutely reccomend this dealership to my friends.Go see Wilber!
by Mike25405 on 05/25/2016I have bought many cars at different places. Wilber was the best salesman every, he went out of his way to help us get what we wanted no matter how ridiculous it was! He stayed way past close to make sure the finance manager completed the… sale and we was happy and even followed up with us the next day asking if everything was done to our satisfaction, he completed the sale and took the time out of his day to check in after the fact, no one else has done this. We realized the dealer forgot to install the floor mats, Wilber went out of his way to bring them to us! I am not a nissan person but will definitely consider buying one from Wilber just for the customer server! If you want your best car buying experience go see Wilber!Excellent sales aervice
by White2016 on 02/24/2016Great experience with this dealership - excellent Customer Service. Vince is very helpful, patient and kind with his customers. Very happy with my purchased and i will definitely recommend him to friends and family. He is an asset with… the company. Keep UP the good work Vince!!!New Car Purchase
by Sarah_Mason on 01/01/2016I was very satisfied with the service I had received from Michael Rastegari when I visited Nissan dealership. I had gone to 3 different dealerships add couldn't find a salesman that could direct me in the direction that I needed to go under… my current credit issues. I love my new Nissan Altima.If you like being lied to, by all means go here.............
by TE_Dos_1 on 12/19/2015Bought a 2013 Altima here in early 2015, and my purchase experience has been nothing but horrible. They deserved negative stars, but unfortunately 1 is the minimum. First they messed up my finance application, which took months to… resolve (this credit goes to Drew / Abdi Kadir). They somehow managed to bungled my SSN with my brother's SSN in my new car loan and his existing car loan with NMAC, which to this day was never really sorted. Everytime I called they always asked me which car when I only have 1. And they even had to close my account and open a new one, with at least my correct SSN although for whatever reason my brother's car is still listed under my account. But I paid off my loan now so I will just leave well enough alone. Note that I was about to pay in cash, but they had me sign up for a loan for a $500 rebate which in the end was not passed on to me. Nope, no rebate, just the headached and unprofessional work. This to me is the epitome of incompetence. Also, thanks Drew for lying to me and for not having the decency to admit to my face that you're lying the whole time you promised I would get a rebate from my brother's VIP bucks. You have wasted hours and hours of my and my brother's time. All those days I had to keep coming back to the dealership when you could've just admitted you lied to get me to buy the car along with the VIP membership and warranty. Shout out to the general manager too, you were CCed in my emails to drew, and yet did nothing to rectify his gross incompetence. Thanks for that. One last issue (for now), when I bought the car, I saw that the edges of the trunk lid has a little air bubble each. Unfortunately I didn't think much of it then. 7 months down the road, the air bubbles increased in size and eventually cracked. I took the car back to the dealership only to be told that the previous owner has painted the car trunk themselves and is therefore not under warranty. The service manager said that the clear coat finish is different because it was too thick. Well, I paid more $$$ buying "certified" for a reason. Looks like their how ever many hundreds of inspection points might just be for show. In short, I'm out another $300 to repaint the trunk lid. To summarize, they sold me a lemon and called it certified. Buyers beware!!! Needless to say I will tell everyone I know to avoid this dealership (and beware of other sheehy dealerships) at all cost! I should have known they are not legit given their D minus BBB rating.
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