Terry Subaru
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Customer Reviews of Terry Subaru
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Great Experience!
by A Cooper on 03/24/2025
Kristina was very nice, helpful and easy to deal with! She got me a great price without a lot of hassle.
6 reviews
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Great Experience!
by A Cooper on 03/24/2025Kristina was very nice, helpful and easy to deal with! She got me a great price without a lot of hassle.ADAM NICKERSON IS THE MAN!
by ZJN on 12/19/2019YOU NEED NOT BUY A SUBARU UNLESS IT IS FROM THE ONE AND ONLY ADAM.... NICKERSON! Adam went above and beyond to get us in our new Subaru ascent. I told him exactly what I wanted and he got the car in quickly. I'm sure they made money on… me but they dropped the price as i requested (I didn't ask for too much but we went back and forth a few times). Upon my inspection of the car I found two pretty bad chips in the paint (on the hood). ADAM NICKERSON made it right at no cost to me. First they tried to fix it in house and it was not nearly good enough. When I went to tell ADAM that i wasn't pleased he beat me to the punch and said that he had already made an appointment with a local body shop. The hood was fixed within 5 days and now i have a lifetime warranty on the hood from the body shop that fixed it. AGAIN at no cost to me. IF YOU ARE GOING TO BUY AT TERRY BUY FROM ADAM... IF YOU ARE GOING TO BUY SUBARU... COME TO TERRY AND BUY FROM ADAM.... IF YOU ARE GOING TO GET A VW BUY THAT FORM ADAM TOO....... BUT Adam, I need you to get a second job or convince Subaru to build a full size truck because thats my next purchase. Y'ALL GO SUPPORT ADAM NICKERSON AND HIS FAMILY.A great team
by Michael on 06/04/2018This was my first service appointment with my new vehicle from Terry. It was fast, thorough and I was treated with the same courtesy extended when I was searching for a new vehicle. It is obvious that this is a team effort and it it… well-directed.2017 Outback
by sph0702 on 06/04/2018Service was completed on schedule. Good explanation of work done. Waiting area was comfortable.Great Buying Experience
by RWPDUCKHUNTER on 11/30/2016Many thanks to the entire Terry Team and specifically to my saleperson, Scott Tinnell, for a great buying experience. I spent the bigger part of a day working with Scott to purchase a used Outback. I was treated professionally and in… every way Scott and everyone at Terry with whom I had contact went the extra mile to meet my needs. I highly recommend Scott and the rest of the folks at Terry.Lied to, disrespected, patronized, inept, incompetent
by eidothea1 on 08/13/2016On 6/30/16, I bought a 2012 Mazda 3i Touring Sedan from Terry Subaru in Lynchburg, VA. On 7/3/16, as Im driving it, I heard a flapping & then a scrapping noise. Pulled over & found the front drivers side mud flap gone & the wheel well… protector pulled down. Got it home, took pictures, sent it to Terry & was told to bring it in. On 7/5/16, as Im driving to Terry, the whole piece comes off & is rattling around in the wheel well. They assure me it will be taken care of. I also tell them that the front end is groaning every time I come to a slow stop or let up on the brakes Im told its just those types of brakes (Im just a stupid woman what would I know about how brakes are supposed to sound). They had machined the rotors & put the brake pads on the car in 1/16 when they purchased it. 5 weeks later its still not done & it isnt until I email the General Manager (Mark Dalton) & threatened to go on every social media available that I get a response. Profuse apologies, itll be done. They come get my car & I send a note with it detailing exactly what needs to be done per my agreement with the Assistant Sales Manager (Wayne Clark) because I just want to get this all over & done with & dont want there to be any question as to what needs to be done. Brings me the car back hadnt even touched the brakes same loud groan, same decibel level (hoped Id go deaf during the day & not notice or Id get so frustrated & give up?). Made them come back, get the car & take it back. Emailed General Manager again. Fix this, make this right, this is Terrys last chance before I go public. Profuse apologies, will make this right, not because youre a woman, all our fault, will take care of this & make sure its done right. Replaces brake pads & rotors finally the brakes are fixed. As Im driving home, I hear a scrapping noise. The exact same piece that had come off before & they took 5 weeks to replace was coming off. Pulled into Outback parking lot, called General Manager, told him to send someone with another car for me because I wasnt driving it anywhere. Profuse apologies, sales guy be there in 15 minutes. 40 minutes later I call to find out where this guy is & hes still at the dealership. The tech wanted to come along & he was still with another customer. Perfectly fine to leave me waiting until they get around to getting to me whenever that might be. Profuse apologies. On my way. When he gets there, I also inform him that the back end is now making noises that it wasnt before they got hold of it which I heard when driving over the rough downtown roads. Emailed General Manager this. Told him this is the last time they get their hands on my car &, if I get it back again & it still isnt right, Im taking it to my mechanic & theyre paying for it. I have never had such horrible service in my entire life. The incompetence & ineptitude is staggering. I have felt patronized, disregarded & disrespected by their Service Department parts not ordered (both Assistant Sales Manager and General Manager confirmed this), not calling to let me know what was going on, repeatedly assuring me over the 5 weeks that this was going to be taken care of, patronizing me over the brakes. I was patient, I gave them every opportunity & I warned them twice that I would tell every soul I could reach how horribly Id been treated if they didnt make this right & told them it wasnt a threat, but a fact. I will never, EVER have anything to do with them whatsoever & I highly suggest you dont either unless you want to be disrespected, strung along for weeks on end & have to return your car to them multiple times to try to get it repaired. I have pictures & emails to back up everything I claim.
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