Front Royal Ford
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Customer Reviews of Front Royal Ford
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Malpratice
by Jared Grigg on 03/09/2024Feb 2024: Hey, I wanted to give you another update. My transmission is now done. Front Royal Ford never even called me back. I'm not the type to go after someone but the little guys coming after you front Royal Ford. *****final… update****12.30.2023 My truck is finally fixed. Over 4,000 dollars later, rental cars, lost time for work. Y’all ready to hear what it was? Was it the TCM? It was not. Turns out it was a damaged transmission harness range sensor. Just think if someone would have just done an in-depth visual inspection that could have been found back on 11.28.-11.29.2023. I reached out to the number provided and they said they would get back to me, it’s been weeks, no return call, no apology, nothing. I realize there isn’t much I can probably do but I’m only going to get louder about this. I want some form of financial reimbursement. I’m taking this to the next level if you all don’t return my call. ****update**** 12.28.2023**** My truck is still not fixed. I responded to their request to call them. They said, “I will call you back” but never called me back. I had another mechanic replace the TCM. That was not the issue. Front Royal Ford misdiagnosed the issue. Mind you I paid for that misdiagnosis. The mechanic is still trying to figure out what Front Royal Ford did. Y’all have made my life extremely difficult. I’ve lost thousands of dollars because of this. I just want my money back. I’ve waited some time to leave this review but I felt now was the time. I’ve calmed down and thought about it. 😂. On 11/14/2023 the following was done on my truck 1. Oil change 2. Transmission flush 3. Replacement of o2 sensor 4. Replacement of LF inner and outer toe rods 5. Front brake pads and resurfaced rotors 6. Replacement of rear brake pads. 7. GDI induction service 8. Brake flush 9. Replacement of engine air filter All this was completed without speaking with me about what the total cost would be. It was a wapping $3,037.13 I asked for an oil change and trans flush. Looking back on my 7-hour day sitting and walking around as I waited for Ford to complete the service, I guess I should have taken the time to ask what all they were doing. I guess I had too much trust. When they finally called me up and gave me the total due it was a gut check. What was I supposed to do? They did the work so I had to pay. Here’s where the issues begin: I drove the truck for 2 weeks and it ran great, with no problems. Yeah I was 3k in the hole but hey I have a job and a working truck. 2 weeks to the day the truck completely shut down, all the warning lights were on and it would not turn over. I had it towed back to Ford. 24 hrs later they diagnosed the issue as a bad TCM (transmission control module) They said it would be $800+ to fix and the part is out of stock so no eta to fix. I was pretty calm about this and asked, “I mean I paid 3k for work and then 2 weeks later this happens”. I’ll never forget the guy's response, “Well it has 190k miles on it, what did you expect.” 🤦♂️🤦♂️🤦♂️. Of course, nothing they did had anything to do with the TCM going bad literally 2 weeks after the extensive service was done.🙄 It gets better, then they charged me $160.00 for a diagnostic to determine the TCM. Then held my truck “hostage” until I paid that. 😂 I WILL NEVER take my vehicle here ever again. Thank goodness for local reasonable and honest mechanics. Yes the TCM is on back order and a lot of fords are down right now. I don’t fault any mechanic for that but come on Front Royal Ford, when someone spends that kind of money at least provide a little better customer service or stand behind your work. If it were possible to sue these folks I would. Did I mention I’ve lost all trust in Ford dealerships? This experience has caused me to never want to take my truck to any Ford dealership. End of the day, you got me Front Royal Ford but I learned a valuable lesson.
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