Customer Reviews of Koons Ford of Falls Church
Review type:
Best car buying experience
by LeVar on 06/17/2025Karen Escalante made all the difference when it came to buying a new car at Koons Ford Falls Church. Her outgoing nature, knowledge, and dedication to explaining the entire process from start to finish truly set a new standard for me when… deciding on buying a new car. It's wonderful when a dealership, like Koons Ford Falls Church, creates an atmosphere where you feel right at home and prioritizes excellent customer service. Knowing that the finance team was also transparent and focused on getting me the best deal possible seals the positive experience. Again, If you are looking for great customer service, check them out and don't forget to ask for Karen Escalante and tell them I sent you :)‘Sta g purchase
by CB on 06/08/2025Very efficient and sales people very personalThank you for choosing Koons Falls Church Ford, we appreciate your positive feedback!
Awful
by scintron on 04/27/2025Stay away! Fraudulent, deceptive, and misleading sales practices here and lick and stick inspections. Don’t make my mistake and not see the reviews on dealerrater.com. Search koons falls church ford and not koons ford falls church. They’ll… sell you on the Koons used car guarantee stating that they do an extra thorough multipoint inspection and have a no hassle exchange policy if you find anything wrong after purchase. But that program will be a $1000 line item when you go to negotiate a sales price and actually only covers very specific items. Should you need to use the program, you’ll be met with so many delays, rude and dismissive sales people, and lack of response that it’s impossible to use the program. In our experience, the multipoint inspection was a lick and stick state inspection. We bought a car with 30,000 miles and now have to fork up over $3000 in repairs just to get it to pass Maryland inspection. Koons won’t do anything. It’s been a total headache and an absolute waste of time and energy trying to get them to honor the agreement. 50 days later and they still won’t remediate the situation so we can get the car titled in Maryland. If you decide to look at a used car here, don’t trust the Koons name and make sure you have your trusted mechanic inspect the car before you buy it! But honestly you’re much better off taking your business to one of the hundreds of other dealers in the area.Overtime
by Samuel on 04/02/2025updated 04/09/2025Vernon and team were there past closing to help get me a vehicle. They were professional, efficient and friendly compared to other places I'd tried. Would recommend!Samuel, we're delighted to hear that Vernon and the team at Koons Falls Church Ford went above and beyond for you. Thanks for recommending us!
My salesperson Sergio was the best part of Koons
by Tom on 03/26/2025Beware that the pricing you see on their website may not agree with the price you pay. Sergio was an excellent sales representative and I will refer you to him when buying a car for Koons. I did not feel that all of the staff were as… friendly as Sergio except for one woman who kept checking in with me to see if I needed anything or if I needed a beverage.Tom, thank you for your feedback and for highlighting Sergio's excellent service. We apologize if there was any confusion with pricing or inconsistency in staff friendliness during your visit. If you'd like to discuss this further, please feel free to reach out anytime. Thank you, Regina Suggs - Customer Relations Manager - regina.suggs@koons.com
Highly recommend Koons Ford
by James on 01/28/2025Would absolutely recommend Koons Ford. Our Salesman, Frederik was fantastic. He helped us through the entire process, was very knowledgeable, and got us the price we were happy with. Thanks to Federick and Koons for making this possible.James, we're delighted to hear that Frederik provided you with such a positive experience at Koons Falls Church Ford. Thank you for recommending us and sharing your feedback! Enjoy your new vehicle!
Very Positive Experience
by MacMaler on 12/07/2024updated 12/16/2024Worked hard to make the deal happen. Salesman was personable and responsive without being pushy, which helped put me at ease. He was also very helpful after the sale, explaining how the car worked and even helped me find an accessory I… could not find on Ford.com. Overall a very positive experience.We're delighted to hear that your experience at Koons Falls Church Ford was positive and stress-free. It's great to know our team provided helpful service both during and after the sale. Thank you for choosing us, and enjoy your new car!
Great service
by Darwin Moreno on 10/21/2024The dealership was great, especially with the help of Pablo a great person great communication skills and bilingual. Yousif was another outstanding associate.Darwin, we're delighted to hear that Pablo and Yousif provided you with excellent service at Koons Falls Church Ford. Thank you for sharing your experience!
Waste of time
by Martina on 10/09/2024updated 10/16/2024UPDATE: I still do not have my car back after 2 and a half weeks. After Gail from customer service called me and promised to get back to me, she also started ignoring my voicemails and email. I have had to go twice in person to the… dealership only to be told the car would be done on friday, then again it would be done today and of course I have no call and nobody picking up the phone. Stay away from this dealership unless you want to waste weeks of your time and be without a car for weeks with no loaner car, while you still make payments for the car you don’t even have!!!! Absolutely unbelievable **** Would recommend everyone to STAY AWAY from this dealership. Maybe if the car you buy doesn’t have any issues you’ll be ok. I bought a car a month ago and there was no alignment done and also lane departure feature was not working. I tried contacting Deybi who sold me the car, he hasn’t answered any calls and then finally started answering my texts only to ignore those as well. After trying to get in touch with anyone else who could help me I have only been sent to multiple voicemails with no call back. Finally I had to drive there to get any help, and spoke to the sales manager Ghani and was told to leave the car and it would be done in a few days. Now it’s been a week and I keep calling and emailing and being ignored again and nobody seems to know where my car is, I keep being transferred to voicemails or if I actually manage to speak to someone they say they will talk to the manager and he will call me back, which never happens. Their customer service is ridiculous, so good luck trying to contact them if you have any issues.Martina, I'm truly sorry to hear about your frustrating experience. This is not the level of service we strive for and I apologize for any inconvenience caused. Please reach out directly so we can address this situation promptly and ensure you have a resolution as soon as possible. Thank you, Gail Jasper - Customer Relations Manager - gail.jasper@koons.com
Great service for my busy schedule
by Brad on 03/19/2024My work schedule isn’t the most conducive for purchasing a vehicle but Jose was great in allowing me the freedom to follow up when I had the time. Texting is typically my preferred contact method and Jose worked with me via text most of the… process. He delivered the vehicle as promised and had most of the paperwork established to sign electronically. This took hours off the typical car purchasing process which is what shied me away from buying for the past few months.Brad, it's great to know that Jose was able to accommodate your schedule and communication preferences at Koons Falls Church Ford. We're all about making the car-buying process as efficient and stress-free as possible! Enjoy your new vehicle!
Bait and Switch
by PJ on 10/31/2023If I could give this place a negative review I would. We specifically went in with financing in place, only needed to show the letter with the reference number. They didn't like that we didn't want any of their extended warranties, which… seemed to throw the finance guy off. After repeatedly hearing from our finance bank (VIN SPECIFIC) I knew enough to take a screen shot of the financing offering for VIN SPECIFIC vehicle which was yet another clog in it, because he was offering different terms. Once I showed him the terms on my phone, suddenly we got it corrected. We left with the company in place, and signed documents, the next day, we start getting requested for more documents, which had never been asked for before, and we financed before with the same company. (capital one.). The documents we left with showed we had a loan in place with Capital One. Only to find out that they weren't matching, now, and the car dealer wanted to send it to Wells Fargo, which they did, because I refused to send copies of social security numbers through an unsecured email. Keeping in mind we have been banking Cap One for over 20 years, and knew they already had our numbers with the m any account. So, bait and switch operation. And two months running, Wells Fargo can't track payments through bill pay. What a joke. We will never use Wells Fargo again, And if you're smart you won't purchase from Koons... Do your research .....Dear Pam, Thank you for taking the time to share your feedback — I'd like to address your concerns. We understand that you had a specific requirement to finance through Capital One, which we were prepared to accommodate, as per Capital One's request. When Capital One requested further documentation, we sent it via email. However, it seems there may have been some miscommunication regarding the document delivery method, with which you were not comfortable. We offered an alternative bank to ensure your needs were met having the same terms and rate without requiring further documents and we're grateful that you agreed to proceed with Wells Fargo via email. I'm sorry to hear about your dissatisfaction with Wells Fargo. We genuinely aim to provide the best possible experience for our customers. While we regret that we cannot make changes after a certain period, we appreciate your feedback and will strive to improve our processes moving forward. If you have any further concerns or questions, please don't hesitate to reach out. We value your business and are here to assist you in any way we can. Sincerely, Ruth
I love how the dealer tries to act like they didn't mean to mess this up. They only try to fix and after posted reviews. As I have emails with the very person posting the comment showing I explained what was happening and NOTHING was done fix except send it to another bank. There were many options to fix, you could have sent a courier to retrieve the document that they supposedly wanted. You chose not to go that route. And now you don't like being on blast for it. People don't use this dealer, or use them at your own peril....
Great experience
by Laura on 10/24/2023Pouya and Koon's team is very helpful!Laura, thanks for leaving us a great review! We are thrilled that Pouya and our team at Koons Falls Church Ford were able to provide you with an excellent experience. We hope to see you again down the road!
Ibrahima, Al and Gail are are to deal with. Superb customer service.
by Adam Gomez on 08/08/2023Ibrahima, Al and Gail are are to deal with! Superb customer service. Ibrahima and Gail truly exceeded my expectations!Adam, we're delighted to know that Ibrahima, Al, and Gail provided superb customer service at Koons Falls Church Ford. Thanks for sharing your experience!
Great Staff and a Great Deal
by Doug from NC on 07/16/2023I searched NC, SC, and VA for a Mach E. Koons Ford had a fair price, were very helpful online and via text to negotiate the trade and purchase price. When I arrive at the dealer the staff was outstanding with great service!Doug, thank you for choosing Koons Falls Church Ford and taking the time to leave us a five-star review! We're glad that our team provided you with outstanding service throughout your car-buying experience. Drive safely in your new Mach E, and we hope to see you again in the future!
Koons is the Easy Choice
by Steve on 06/19/2023I would say my satisfaction with my purchase at Koons Ford is a 10 out of 10! I’m so glad to now be a part of the Koons family. Thank you Derrick Springfield for an all around great experience. You really know how to sell a car.Steve - We're so happy to have you as part of the Koons Falls Church Ford family. Thank you for choosing us and for your kind words about Derrick. We'll make sure he knows how much you appreciated his help. Enjoy your new car, and if there's anything else we can do for you, just let us know!
Superduty
by WhiteyFord on 06/17/2017I've bought 4 trucks from Koons ford Falls Church, and my last experience was great. A big thank you to Brian Damico and crew.2017 F150
by Robkcastillo on 01/27/2017I recently purchased an F150 from Freddie at Koons Ford in Falls Church. Freddies approach was sincere and easygoing he has a lot of sales experience and I never felt pressured to purchase a vehicle. My overall experience was… wonderful. They provided all the proper information and made everything quick and easy. Nick the sales manager was wonderful to work with extremely knowledgeable and very attentive. I plan on purchasing from them in the future. I will recommend this dealership to anyone that asks me about my trunk. Thanks again regards Robert K CastilloGo somewhere else!
by jeffp3625 on 10/05/2015Very Disappointed! Dishonest and a lack of integrity is what I experienced! Do not do business with the salesman (Russle Walker) and Sales Manager (Joseph Bond). History: I purchased a New F-150 from this dealership in Feb 15. This… deal was great! My wife was looking into purchasing a new Expedition. I'm a returning customer...you'd think that would have counted for something. I am a very informed buyer and wanted to do a direct deal with this dealership. I initially sought out this dealership first. Mr. Walker was slow in responding to my emails initially, which should have been an indicator that he must have met his quota for the month. I have been searching other dealerships and have been getting quotes from other dealerships for comparison. Mr. Walker was continually trying to up-sell me other models. It wasn't until I sent him a window sticker from another dealership that he finally sent me the information for one (which he said he could sell me) that was with the options I wanted and within my price range. I have been very clear with him and the sales manager on what my expectations were and what I expected to get for trade in of my vehicle. They had my entire vehicle's information and could have gotten me a rough estimate on pricing without having me drive 45 minutes one-way just to outright lie to me just to get me into the dealership. I have emails from Mr. Walker and the Manager Mr. Bond stating that they could, "come close" to what I was expecting for trade-in. I'm sorry but "come close" is not 10K off from that price. It took an hour and a half for them to figure this out. However, my disappointment didn't just end there... Mr. Walker appeared to have completely forgotten why I was there. I must have sent him at least 6 emails with duplicate information on what I wanted and was looking for. However, when my wife and I arrived....no vehicle...not that it was offsite at their remote parking lot...he had no idea where the vehicle was, remember he said he could sell me this vehicle and even sent me the window sticker. Really!! I can only assume the dealership pulled a random window sticker off the net and couldn't figure out where it came from. This was just a greasy salesman attempt to try to sell me a more expensive model by getting me into the dealership. It wasn't until I was very blunt with what I was going to pay, my trade in value, interest rate and incentives did they break out the trade-in value 10K under what I was expecting. Had Mr. Walker or the Sales manager Mr. Bond been upfront with their assessment of my trade-in (which we know can be done with the VIN and options) without seeing the vehicle, I would not have come into the dealership and wasted an entire morning having my intelligence insulted. If either of these two had been honest from the start I would not have been upset or disappointed. Had they told me they could not sell me a car I was looking for, we may have looked at other option within the dealership or waited until they got in a vehicle which closely matched what I was looking for. But to know I was coming in and not even prepare for my arrival and wasting so much of my time is inexcusable. If the dealership was upfront and honest they would have retained me as a customer...maybe not this month but in the future. I will not recommend this dealership to any family or friends, ever. I cannot do business with folks who lack integrity or are swindlers.Stress Free Experience
by lonedriver3 on 02/08/2015I was looking for a car to use for my new job with a very long commute. I found a great Honda Civic at the Koons Outlet and Aaron Kahn did a wonderful job helping me through the process. I am very happy with my experienceExcellent experience with Azeez Yinusa
by greattherapist on 10/19/2014We bought our Explorer at Koons because of Azeez Yinusa's professionalism, hard work and integrity. He was patient not pushing us to accept any options we didn't want and worked tirelessly (literally he would send an email at midnight) to… help locate the exact options and colors we wanted. He was assisted by Tony when he wasn't there and Tony was also very very helpful. And the service managers were also very friendly and worked with me on my needs.Best Buying Experience EVER !!!
by mrproduxn on 09/13/2014updated 10/16/2014Has been roughly 6 weeks since my Koons purchase and my local Chesapeake, Suffolk, Newport News, Norfolk and Virginia Beach Ford dealers are still advertising discount prices on the identical truck I purchased for at least $3500 more than I… paid at Koons. Just made my first payment and am already anxious for my next Koons purchase. Look and test drive locally. Make your model decision. Then take a Saturday drive to Koons and buy that truck. Smile in style all the way home.
- Instant Financing
- Complimentary Coffee
- Television
- Vending Machines
- Collision Repair/Body Shop
LeVar, we're delighted to hear that Karen and the team at Koons Falls Church Ford made your car-buying experience exceptional. It's great knowing you felt right at home with us! Thank you for recommending our dealership and highlighting Karen's outstanding service. Enjoy your new ride!
by Koons Falls Church Ford on 06/18/2025