Ourisman Kia of Fairfax
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Customer Reviews of Ourisman Kia of Fairfax
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by Rocky on 11/11/2022I had been speaking with an associate about a car I was interested in. I lived quite some ways from the dealership and wanted to have some idea as to what the numbers could be if a deal was made. I knew it would not be exact because there… are always factors that change things price wise. That guy ghosted me because I refused to come in without at lease talking about possible figures...apparently he could only "make magic happen" on a Wednesday...because he insisted the deal be made that day. I get in touch with another associate. He insists I come in...I explained to him what I would prefer happen before I drive over an hour to see and drive the vehicle. Again, nothing finalised, just a ballpark estimate of what we would be looking at if I purchased the car. He ghosted me too. I made an appointment to go see the car on a Friday after the scheduling manager called and asked if I could make it. Unfortunately something came up and I had to cancel. The dealership called me Saturday morning and asked if I could make it in. I told them yes and I was assured the car would be ready to go at 2:00. I drove 1 1/2 hours through Northern Virginia traffic...only to be told that the car was not even on the lot...but was at another location having work done to it. Got back in my car and drove the 1 1/2 hours home...AND NOT A SINGLE PERSON CALLED FROM THE DEALERSHIP!!! Not one...no one. No apology...nothing. I called the Internet scheduler and left a message. She said she would get back to me with information about the car...but I never heard from her again. So...if you actually want to buy a car...buy from a dealership that is a bit more professional and values the customer...because this one ain't it!
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